Hmv has such a vast range of products to choose from. The quality of the clothing I purchased were amazing. I purchased during the sale and got some really good bargains. I also buy lots of CD's, blu... See more
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Location
Switch locationUnit 47, Merry Hill Shopping Centre, DY5 1SY Brierley Hill, GB
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Staff member at shop (Merry Hill, Dudley West Mids) right away knew the item I was after wasn't at the store so ordered it on line, told me the procedure for it to be sent to me either at the store or... See more
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i have been buying dvds/blu rays and 4k movies and tv shows from hmv in store and online for years and they haven't disappointed so far. deliveries on time and staff are always friendly in store. wi... See more
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Placed order online, got a confirmation email. But never got a collection notification email for the date expected. Had to chase up customer services to be told that the item *had* been ready to colle... See more
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Company details
About hmv (UK) - Merry Hill
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 47, Merry Hill Shopping Centre, DY5 1SY, Brierley Hill, United Kingdom
4.7
Excellent
346 reviews
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Order went smoothly
Order went smoothly. And collection from Merry Hill store was great. Staff very friendly and helpful 👍
December 3, 2025
Reply from hmv (UK) - Merry Hill
Hi Bryan,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
I was quite happy with the service I got, however when I picked my Bluray disc up from the store I noted that it had been delivered by royal mail. If I had this delivered to my home I would have had to pay for postage when picking up from the store was free. What's the difference???
December 2, 2025
Reply from hmv (UK) - Merry Hill
Hi Chris,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Reply from hmv (UK) - Merry Hill
Hi sharon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
First class service Order delivered…
First class service Order delivered swiftly Very impressed
November 17, 2025
Reply from hmv (UK) - Merry Hill
Hi Viv
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great customer service at hmv.Staff are always very friendly and…
Staff are always very friendly and willing to help. Nothing seems too much trouble.
November 16, 2025
Reply from hmv (UK) - Merry Hill
Hi Carol,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful and on the ball
November 17, 2025
Reply from hmv (UK) - Merry Hill
Hello audrey
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ordering items on the website is…
Ordering items on the website is straight forward, user friendly.
I was notified by email when the item was ready to collect, they also allowed me 14 days to collect, which is good allowing me time to collect with out stressing.
November 13, 2025
Reply from hmv (UK) - Merry Hill
Hi Jenny
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)Hi Jenny
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly
Friendly, knowledgeable and efficient staff who made the process of ordering and collecting my order a breeze.
November 12, 2025
Reply from hmv (UK) - Merry Hill
Hi Glenn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Asked Lucy at merry hill store if item…
Asked Lucy at merry hill store if item could be purchased online nothing was too much trouble as she took me to the till found the item and said no problem we can order this paid for item really pleased with service
November 8, 2025
Reply from hmv (UK) - Merry Hill
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great Customer Service In Shop BUT
Martin provided what I would call proper Old-fashioned Customer Service. We located the item I required (Not in stock) and arranged for me to order and collect the following week within minutes. I was also dealt with very quickly when I collected the item and was in and out of the store within minutes.
I have however reduced the rating slightly due to the following. I Ordered the item on a Wednesday and had an e-mail the next day saying it had been dispatched however it took till Tuesday to get to the store via Royal Mail . Secondly on the notification message that I could collect it asked me to bring the E-mail along with Picture ID. As I had already paid for the item and had a receipt why is this. I am 76 and do not have a mail app on my phone. I think that a better way would be to just ask for e-mail address conformation as this had been used to send me updates (H. M. V. ) Please note.
November 4, 2025
Reply from hmv (UK) - Merry Hill
Hi Stuart,
Thank you for taking the time to leave us a review. We are glad you had a positive in store experience.
Thank you for your feedback regarding your collection, please be assured that we have passed this onto the relevant team for review to help to improve the service we provide.
Have a great day!
New location at Merry hill
Recently moved to a new, smaller location in the Merry hill centre. Just glad it's still open. Used the click and collect service which was very good, quick and efficient and much recommended. Friendly staff.
November 3, 2025
Reply from hmv (UK) - Merry Hill
Hello Lee
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Everything went smooth and the items…
Everything went smooth and the items were delivered in time for when i needed them.
October 4, 2025
Reply from hmv (UK) - Merry Hill
Hi Inge
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Unable to fulfil my order due to store…
Unable to fulfil my order due to store being relocated apparently.
Refund said it was due to unwanted return. I definitely wanted the item and didn't want to cancel.
October 3, 2025
Reply from hmv (UK) - Merry Hill
Hi Anmarie
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have advised you.
On time no hassle
Order was sent dead on time even if you did say shop was shut for a few days.Notified and sent to me instead of picking it up free of charge
October 1, 2025
Reply from hmv (UK) - Merry Hill
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The place to go for blu ray collectors
Great quick service, item in great condition
September 28, 2025
Reply from hmv (UK) - Merry Hill
Hi Ben
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order online
Easy to order online, quick despatch to store. Kept updated re grading status of delivery. Staff upon pickup friendly and helpful.
September 24, 2025
Reply from hmv (UK) - Merry Hill
Hi Alfie,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Straightforward online ordering
Straightforward online ordering , quick collection time , always friendly staff at your merry hill store .
September 18, 2025
Reply from hmv (UK) - Merry Hill
Hi Donald
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Merry Hill
Hi!
Thanks for your review, we love seeing 5 stars and happy customers! We're so pleased that you got the photocard you were hoping for :)
Hope you choose to shop with us again soon!
Perfect service for delivery!
The package arrived super fast, tracking was reliable with an accurate time frame and ordering in store was great with super friendly staff!
August 24, 2025
Reply from hmv (UK) - Merry Hill
Hi Harry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really helpful staff
Really helpful staff. Had time for you, excellent good old fashioned customer service.
August 19, 2025
Reply from hmv (UK) - Merry Hill
Hi customer
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
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