Hmv has such a vast range of products to choose from. The quality of the clothing I purchased were amazing. I purchased during the sale and got some really good bargains. I also buy lots of CD's, blu... See more
Company replied
Location
Switch locationUnit 47, Merry Hill Shopping Centre, DY5 1SY Brierley Hill, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff member at shop (Merry Hill, Dudley West Mids) right away knew the item I was after wasn't at the store so ordered it on line, told me the procedure for it to be sent to me either at the store or... See more
Company replied
i have been buying dvds/blu rays and 4k movies and tv shows from hmv in store and online for years and they haven't disappointed so far. deliveries on time and staff are always friendly in store. wi... See more
Company replied
Placed order online, got a confirmation email. But never got a collection notification email for the date expected. Had to chase up customer services to be told that the item *had* been ready to colle... See more
Company replied
Company details
About hmv (UK) - Merry Hill
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 47, Merry Hill Shopping Centre, DY5 1SY, Brierley Hill, United Kingdom
4.7
Excellent
347 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and polite service.
January 21, 2026
Reply from hmv (UK) - Merry Hill
Hi Mark,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff are always friendly and helpful
January 20, 2026
Reply from hmv (UK) - Merry Hill
Hi MR
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very friendly and helpful staff every…
Very friendly and helpful staff every time I visit the store.
January 20, 2026
Reply from hmv (UK) - Merry Hill
Hi MARK
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
When I couldn't find the item I wanted…
When I couldn't find the item I wanted in the shop the assistant looked online found what I required and explained that i could collect from the store free of charge or be delivered at a cost.
January 15, 2026
Reply from hmv (UK) - Merry Hill
Hello kevin
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
I ordered a vinyl as it wasn't in…
I ordered a vinyl as it wasn't in store. It was so easy to do and the staff were really helpful. It was for a Christmas present. I received an email to let me know when it has arrived in store. When I collected it it was protected well in a cardboard sleeve. I was really happy with how quickly it was delivered to the store. I didn't have to wait long when I went to collect. Really great service
December 7, 2025
Reply from hmv (UK) - Merry Hill
Hi Flanaghan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly helpful staff and an adequate…
Friendly helpful staff and an adequate pick up time frame allowed me to collect to suit my schedules.
January 13, 2026
Reply from hmv (UK) - Merry Hill
Hi David,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Merry Hill
Hi Rubyn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Record player The one I went with was a Lenco it’s great love it
I was brought a record player for Xmas and it was faulty. I took it in to the merryhill store it was sorted no problem , I then upgraded the record which was ordered for me and they put it together for me a young girl called Erin a great asset to the company.
January 15, 2026
Reply from hmv (UK) - Merry Hill
Hi Diane
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Merry Hill
Hi Stacey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
On line ordering very easy
On line ordering very easy. Collection fro store first class.
January 5, 2026
Reply from hmv (UK) - Merry Hill
Hi Susan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Merry Hill
Hello Curtis,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Friendly staff & good vinyl selection
Friendly staff & vinyl records always in great condition, with a good stock to choose from 👍
January 1, 2026
Reply from hmv (UK) - Merry Hill
Hi Craig
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
quick delivery items well packed
December 27, 2025
Reply from hmv (UK) - Merry Hill
Hi dav
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Yesssssssss
December 22, 2025
Reply from hmv (UK) - Merry Hill
Hello MR
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Merry Hill
Hi Liam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Vinyl required not a stock item
Vinyl required not a stock item. Excellent customer service, ordered my item and then regular emails on progress . I elected to collect from store. Very cheerful staff, chatted to me about my item and the artist even though store was busy I did not feel rushed
December 3, 2025
Reply from hmv (UK) - Merry Hill
Hi Mrs.Chilton
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are very professional and…
The staff are very professional and very knowledgeable about their jobs thank you guys
December 3, 2025
Reply from hmv (UK) - Merry Hill
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Keeping me informed from ordering to…
Keeping me informed from ordering to collection
December 3, 2025
Reply from hmv (UK) - Merry Hill
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I,ve known Daryl and the staff for many…
I,ve known Daryl and the staff for many years and they have always been helpful and polite at HMV Merryhill Dudley Westmidlands.
November 18, 2025
Reply from hmv (UK) - Merry Hill
Hi Daniel
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Merry Hill store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
I normally love this store and spend a…
I normally love this store and spend a lot of money there as I am obsessed with Loungefly bags . Upon entering the store I went wanted to look at the bags near the door a lady names RI ? Was stood there was extremely rude to me and my husband . Her attitude was disgusting and she made me feel extremely uncomfortable. Not only that but as we left after our purchases she was bad mouthing us to her male colleague as we walked out the door so we could hear . I absolutely have no idea what her problem was or even what we did as she was vile as soon as we walked in . The only thing I can think is she was put on the job of standing at the door and wasn’t happy about that and was taking out on customers . Awful behaviour she should be kept out the back doing stock and not around customers
November 29, 2025
Unprompted review
Reply from hmv (UK) - Merry Hill
Hello Sandie
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.