Shopping at HMV outlets is the way I prefer to shop for music. I have been a customer for almost 4 decades. Staff are friendly, approachable & helpful. As a regular customer, I am valued. My purchase... See more
Company replied
Location
Switch location33 Centre Mall, Cleveland Centre, TS1 2NR Middlesbrough, GB
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See what reviewers are saying
There help me and let us get sorted my orders on there side for deliverys and there helpful and polite i would so this again
Company replied
NIGHTMARE TO GET THROUGH TO THE STORE....CHARGED 7P A MINUTE FIRST, THEN COMPUTER VOICE SO QUIET CAN HARDLY HEAR IT, NO OPTION TO ASK IF CLICK AND COLLECT ITEM IS IN, CANNOT RING THE STORE, WHEN PUT... See more
Company replied
Absolutely brilliant customer service at the Middlesbrough store. My children like unusual artists and we often ask for c.ds and records they don't stock. Nothing is too much trouble and the ordering... See more
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Company details
About hmv (UK) - Middlesbrough
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
33 Centre Mall, Cleveland Centre, TS1 2NR, Middlesbrough, United Kingdom
4.6
Excellent
258 reviews
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Reply from hmv (UK) - Middlesbrough
Hi Al
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Middlesbrough
Hi Lee
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The package was sealteammwell packed no…
The package was well packed no damage,and was delivered on time that was promised
January 27, 2025
Reply from hmv (UK) - Middlesbrough
Hello Paul
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Middlesbrough
Hi Scott
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Happy customer
store assistant helped me find the item I wanted. Unfortunately it was not available in store however she placed my order online and arranged for it to be sent to my home. She was pleasant and friendly very helpful.
January 23, 2025
Reply from hmv (UK) - Middlesbrough
Hi Diane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
amazing
that my order came before it was even released
very easy to order
gave me updates on my order and how long it will take
January 20, 2025
Reply from hmv (UK) - Middlesbrough
Hi Ariana
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Harry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service again
Great customer service again, used before Xmas and staff are all really helpful
Keep up the good work
January 13, 2025
Reply from hmv (UK) - Middlesbrough
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Happy like always
I always find the staff are great and more than helpful that I have got so much from there by going in store or like this on line that they can come almost across has friends so very happy
January 12, 2025
Reply from hmv (UK) - Middlesbrough
Hi Jason
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy no hassle shopping
No hassle free look round shop then order what you want and delivered on time
January 5, 2025
Reply from hmv (UK) - Middlesbrough
That is how we roll at hmv Stuart :)
Reply from hmv (UK) - Middlesbrough
Hi Katie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very fast efficient service excellent…
Very fast efficient service excellent quality goods . Highly recommended
December 30, 2024
Reply from hmv (UK) - Middlesbrough
Hi Malcolm
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service and very helpful
Very helpful. Customer service first class. Will always shop at HMV.
December 29, 2024
Reply from hmv (UK) - Middlesbrough
Hi William
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fast delivery considering it was just…
Fast delivery considering it was just before Christmas .
December 29, 2024
Reply from hmv (UK) - Middlesbrough
Hi Davina
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Middlesbrough
Hi PATRICIA
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Middlesbrough
Hello Dave
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
It's not going to delivered before…
It's not going to delivered before Xmas. I filled in a cancelled form. So now I have 2
December 24, 2024
Reply from hmv (UK) - Middlesbrough
Hi Karen
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
I have bought online from hmv in the…
I have bought online from hmv in the past. I have always found it easier to find what I was looking for. Also able to reorder what I want.
December 16, 2024
Reply from hmv (UK) - Middlesbrough
Hello Barbara
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Middlesbrough
Hi Liv
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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