Shopping at HMV outlets is the way I prefer to shop for music. I have been a customer for almost 4 decades. Staff are friendly, approachable & helpful. As a regular customer, I am valued. My purchase... See more
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Location
Switch location33 Centre Mall, Cleveland Centre, TS1 2NR Middlesbrough, GB
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See what reviewers are saying
There help me and let us get sorted my orders on there side for deliverys and there helpful and polite i would so this again
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NIGHTMARE TO GET THROUGH TO THE STORE....CHARGED 7P A MINUTE FIRST, THEN COMPUTER VOICE SO QUIET CAN HARDLY HEAR IT, NO OPTION TO ASK IF CLICK AND COLLECT ITEM IS IN, CANNOT RING THE STORE, WHEN PUT... See more
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Absolutely brilliant customer service at the Middlesbrough store. My children like unusual artists and we often ask for c.ds and records they don't stock. Nothing is too much trouble and the ordering... See more
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Company details
About hmv (UK) - Middlesbrough
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
33 Centre Mall, Cleveland Centre, TS1 2NR, Middlesbrough, United Kingdom
4.6
Excellent
258 reviews
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Reply from hmv (UK) - Middlesbrough
Hi Barry
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
A VERY GOOD SERVICE AND A QUICK DELIVERY
June 24, 2024
Reply from hmv (UK) - Middlesbrough
Hi Graham
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hello Anthony
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Professional, insightful and customer focused
Staff are always friendly and approachable. Offering professional experience with vast knowledge of their products, third party providers and upcoming trends. Always offering highest level of customer service and support. HMV staff are focused on a customers experience in regards to service and confidence in shopping with the HMV brand and its reputation. With almost 40 years history of shopping with HMV Middlesbrough, my review can not promote enough towards my experience and confidence in shopping at this store.
July 6, 2024
Reply from hmv (UK) - Middlesbrough
Hi Mr Hurn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Chloe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV is always a lovely store to visit.
HMV is always a lovely store to pop into. Lovely atmosphere and friendly helpful staff. When placing an order it will always come very speedy. And you have alot of different things to browse catering to individual likes.
May 31, 2024
Reply from hmv (UK) - Middlesbrough
Hello Dev
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy to place an order
Easy to place an order, swift reply and quick notification when available to collect. Very good customer service instore.
May 31, 2024
Reply from hmv (UK) - Middlesbrough
Hi Joanne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Thd package arrived promptly and on time
May 15, 2024
Reply from hmv (UK) - Middlesbrough
Hi Scott,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Middlesbrough
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff member was extremely…knowledgeable and brilliant customer service skills!
The staff member was extremely knowledgeable about the music artist. They were also very customer focussed. :-)
April 28, 2024
Reply from hmv (UK) - Middlesbrough
Hi Deborah
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Middlesbrough
Hi Lawrence
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
No one answers calls to the store
Your staff made it clear that despite having a telephone number listed as a contact number lt is NEVER answered. I had a stock reply to my query. No point in referring to it again. I’ll buy future purchases from other sources. What a shame that I should do this after buying from you for 50 plus years.
April 14, 2024
Reply from hmv (UK) - Middlesbrough
Hello Mr Rahman,
Thank you for leaving us a review. We're sorry to hear that you've had trouble getting in touch with your local store. Please be advised that this line cannot always be answered particularly if the store is busy and the staff are on the shop floor -- should you have any queries, we have a customer service line available 9-5 and a ring and reserve service for any stock queries. We hope this helps.
Great helpful staff 🎸🎸🎤🎤🕺🏼🕺🏼
April 9, 2024
Reply from hmv (UK) - Middlesbrough
Hi Keith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good service.the staff know what…
Very good service.the staff know what they are talking about.ill be back.
March 20, 2024
Reply from hmv (UK) - Middlesbrough
Hello Kevin
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Middlesbrough store and the colleagues you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Julian
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Middlesbrough
Hi Darren
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great place 2 order albums
I ordered a gidle album their latest one and it came in perfect conditions I know I can always trust hmv for my albums I’ve been buying them since last year al in great conditions birthing Broken nothing missing and they deliver super fast like when I ordered my I feel gidle album I got it two days after I ordered it and that came in a perfect condition to
March 7, 2024
Reply from hmv (UK) - Middlesbrough
Hi __
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The questions I asked were answered…
The questions I asked were answered really well and professionally…The orde I placed was delivered on time,and I was kept upto date.
March 14, 2024
Reply from hmv (UK) - Middlesbrough
Hello Ian
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Middlesbrough store and the colleagues you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :)
Friendly staff beautiful set by…
Friendly staff beautiful set by performing artist - Amelia Coburn - little stress beforehand as I think you should allow option to purchase second ticket for plus one
March 12, 2024
Reply from hmv (UK) - Middlesbrough
Hi WELHAM
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly and helpful staff
The staff are really helpful and friendly. Gordon helped us by taking us around the store to show us what stock HMV had in for what we were looking for. He did not rush us and was really knowledgeable and helpful. I would definitely go to HMV whenever I need music, videos or merch.
March 8, 2024
Reply from hmv (UK) - Middlesbrough
Hi julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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