They gave me timely updates on where the order was at every moment. They have a decent range and variety of products all at competitive prices. The staff are always helpful and knowledgeable.
Company replied
Location
Switch location86-88 Midsummer Arcade, MK9 3GB Milton Keynes, GB
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See what reviewers are saying
Frustrating in that my nearest store is 20 miles away. I ordered some vinyl online and no problems with anything until it arrived. 2 (of 4) of the albums were damaged and unplayable. Unfortunately you... See more
Company replied
Collected my purchase from James who was extremely professional, calm and friendly. He took all the time to explain products as well as ensuring other customers (& staff) were happy. Plenty of t... See more
Company replied
Extortionate prices and bumped up shipping so much because they knew we’d pay it for the items, also bought £500 of prismatic evolutions and not 1 sr or above, honestly had better hits from a triple b... See more
Company replied
Company details
About hmv (UK) - Milton Keynes
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
86-88 Midsummer Arcade, MK9 3GB, Milton Keynes, United Kingdom
4.7
Excellent
234 reviews
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Reply from hmv (UK) - Milton Keynes
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick and easy order delivery and pick…
Quick and easy order delivery and pick up ! Lovely members of staff
March 31, 2026
Reply from hmv (UK) - Milton Keynes
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Milton Keynes
Hi Jon
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
staff experience
The staff at hmv in milton keynes are always helpful and my order was very quickly arriving
March 29, 2026
Reply from hmv (UK) - Milton Keynes
Hi Terry
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
His Master's Voice. Tip top.
They gave me timely updates on where the order was at every moment. They have a decent range and variety of products all at competitive prices. The staff are always helpful and knowledgeable.
March 17, 2026
Reply from hmv (UK) - Milton Keynes
Hi Sam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Milton Keynes
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The young lady that helped me was great…
The young lady that helped me was great 🌟🌟🌟🌟🌟
I collected a click and collect Nightmare before Christmas pop ornament.
February 15, 2026
Reply from hmv (UK) - Milton Keynes
Hi Sam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Super speedy click and collect experience :-)
Easy to order exactly what I wanted on the HMV website, then super speedy delivery to the HMV store. It was there ready for me at my convenience and, as ever, served by helpful, friendly staff. A great shopping experience!
January 29, 2026
Reply from hmv (UK) - Milton Keynes
Hi Nicola,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service instore
Frustrating in that my nearest store is 20 miles away. I ordered some vinyl online and no problems with anything until it arrived. 2 (of 4) of the albums were damaged and unplayable. Unfortunately you are not able to send them back but have to visit a store instead in order to exchange or obtain a refund. The service in store was great and albums were replaced without question.
February 3, 2026
Reply from hmv (UK) - Milton Keynes
Hi Gary
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please be advised, you are able to return items bought online to us directly, please contact us at website.service@hmv.co.uk if you need assistance in the future.
Just awesome and fantastic customer…
Just awesome and fantastic customer service from start to finish
January 28, 2026
Reply from hmv (UK) - Milton Keynes
Hi Patrick,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Milton Keynes
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
very happy with the purchase :)
January 19, 2026
Reply from hmv (UK) - Milton Keynes
Hi Maria
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV DID NOT HAVE THE CD I WAS LOOKING…
HMV DID NOT HAVE THE CD I WAS LOOKING FOR AND I WAS OFFERED THE CHANCE TO RECEIVE IT IN THE POST WHICH I RECEIVED VERY QUICKLY.
January 22, 2026
Reply from hmv (UK) - Milton Keynes
Hi Stephen,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
pre-ordered enhypen’s album on 22nd…
pre-ordered enhypen’s album on 22nd december,album released 16th january. quality of the album is nice and delicery came at the same day as album released
January 21, 2026
Reply from hmv (UK) - Milton Keynes
Hi Stacey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Milton Keynes
Hi Kevin,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful store staff.
December 20, 2025
Reply from hmv (UK) - Milton Keynes
Hello K
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Milton Keynes
Hi customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordered online using click and collect
Ordered online using click and collect. Easy to order online and was kept informed of my purchase. In store I was dealt with promptly on collecting. Recipient was very pleased with his vinyl gift. Friendly and efficient service in store.
December 17, 2025
Reply from hmv (UK) - Milton Keynes
Hi Tina
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent from start to finish
Excellent from start to finish, great communication and very helpful team. Well done HMV
January 1, 2026
Reply from hmv (UK) - Milton Keynes
Hello D,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Milton Keynes
Hi ItenePicardi
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Milton Keynes store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
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