Live bands playing on Saturday afternoons is a good experience at the store Picked up a rare double coloured vinyl & a cd
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Location
Switch location128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH Norwich, GB
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The easiness of your online ordering, to the effective delivery at my local HMV in Norwich. On arrival I was served by 0831 Chloe who worked efficiently; was friendly and very welcoming . You don’t g... See more
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Received click & collect order in quick time, same easy & excellent service as I've now come to expect from HMV!
Company replied
Hi HMV I ordered an item in the store the item I wanted to have they browsed through on there computer found the item I wanted to buy then waited 3days I received my item in the post the trammps disc... See more
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Company details
About hmv (UK) - Norwich
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH, Norwich, United Kingdom
4.8
Excellent
392 reviews
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Live bands playing on Saturday…
Live bands playing on Saturday afternoons is a good experience at the store
Picked up a rare double coloured vinyl & a cd
May 3, 2026
Reply from hmv (UK) - Norwich
Hi GAVIN
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Received click & collect order in quick…
Received click & collect order in quick time, same easy & excellent service as I've now come to expect from HMV!
April 27, 2026
Reply from hmv (UK) - Norwich
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Didn't have what I wanted so ordered it…
Didn't have what I wanted so ordered it - really fast and efficient service. I would rather pay extra to keep HMV on the high street than give money to Amazon. Ever.
April 28, 2026
Reply from hmv (UK) - Norwich
Hello Martyn,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
They were efficient snd DVD I ordered…
They were efficient snd DVD I ordered was delivered very quickly
April 25, 2026
Reply from hmv (UK) - Norwich
Hi Denise,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent Customer Care from Norwich HMV
The helpfulness of the first assistant, Glenda, searching and locating one request. Also combining four gift cards into one enabling me to purchase my first request. Then allowing me to purchase a second request to the value of £34.99 on collection of the first item. Survey number: 59-831-3 14/04/2026
The second assistant, Alice, in searching for another request confirmed that although she could find it, it was not available through HMV. Survey number: 8-831-5 17/04/2026
A third assistant , Lucy, on another occasion was extremely helpful with something I was searching for. Survey number: 19-831-6 18/04/2026
I am very appreciative of their excellent customer care.
April 14, 2026
Reply from hmv (UK) - Norwich
Hi Les,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Norwich
Hello Alison
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Norwich
Hi Deborah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Thank you Chloe at Norwich HMV
The easiness of your online ordering, to the effective delivery at my local HMV in Norwich. On arrival I was served by 0831 Chloe who worked efficiently; was friendly and very welcoming . You don’t get that type of customer services these days . 5 stars was the best score that I could give as that was the highest rating available . Thank you.
April 8, 2026
Reply from hmv (UK) - Norwich
Hello customer
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Norwich store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Great staff, amazing store!
Always very easy to find what im looking for. Staff are friendly and helpful!!
April 6, 2026
Reply from hmv (UK) - Norwich
Hi Jessica,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV always score top marks with me
HMV always score top marks with me. I’ve only positives to say about them, their stores, online store and eBay store. I’ve purchase from all and the service and packing and delivery has always been exceptional
April 3, 2026
Reply from hmv (UK) - Norwich
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV NORWICH and BTS Album release was a hit!
HMV NORWICH held a listening party last 20th of March for the release of BTS’s 5th album, ARIRANG. I was so thrilled and happy that they did! The shop have all the different albums and vinyl versions, plus HMV exclusives of which I went to buy a couple more albums (aside from what I have preordered online). They distributed posters, ballers and stickers which are all ARIRANG themed. They played the album once they opened the shop at 9am which hyped up Armys who lined up outside the shop! Thank you HMV NORWICH! Your staff were all very friendly, accommodating and helpful! Looking forward to tye next BTS event!
March 20, 2026
Reply from hmv (UK) - Norwich
Hi Jhan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to order online and collection of…
Easy to order online and collection of CD was easy.
March 27, 2026
Reply from hmv (UK) - Norwich
Hello Glyn
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Norwich
Hello Mr
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very punctual!
March 21, 2026
Reply from hmv (UK) - Norwich
Hi Chai
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Norwich
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service
My pre ordered arrived a day earlier than expected, so prompt, fast delivery, packaged well.
March 12, 2026
Reply from hmv (UK) - Norwich
Hello Jenny
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I suppose it was the people who work in…
I suppose it was the people who work in the Norwich store, all very happy and very knowledgeable.
March 8, 2026
Reply from hmv (UK) - Norwich
Hi Mr Earl,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Online order
Although the item I was seeking was not on the shelves, a staff member was able to locate and order a copy for me online immediately.
The item arrived swiftly and in perfect condition.
March 3, 2026
Reply from hmv (UK) - Norwich
Hi Mr Howman,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The store staff were friendly and super…
The store staff were friendly and super helpful, they ordered the items for me and the cds arrived really quickly. Great staff and great service.
March 3, 2026
Reply from hmv (UK) - Norwich
Hi Debbie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Couldn't ask for more
The product was delivered on time in good condition with good service. Will definitely buy from them again.
February 26, 2026
Reply from hmv (UK) - Norwich
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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