I've shopped at HMV for many many years I find the store extremely pleasant intriguing fashionable.the staff are very amenible attentive and very to help with any query I have well done HMV
Company replied
Location
Switch location128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH Norwich, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been shopping at HMV since my teens - intially in Enfield (my home town then) and in Oxford Street. So grateful, when moving to Norwich, to have an AMAZING HMV here! Your staff are always so he... See more
Company replied
Hi HMV I ordered an item in the store the item I wanted to have they browsed through on there computer found the item I wanted to buy then waited 3days I received my item in the post the trammps disc... See more
Company replied
The easiness of your online ordering, to the effective delivery at my local HMV in Norwich. On arrival I was served by 0831 Chloe who worked efficiently; was friendly and very welcoming . You don’t g... See more
Company replied
Company details
About hmv (UK) - Norwich
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH, Norwich, United Kingdom
4.8
Excellent
412 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff have always been extremely…
The staff have always been extremely helpful on every occasion I have been in to the store.
April 30, 2026
Reply from hmv (UK) - Norwich
Hi Penelope,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ultimate stranger things…
Excellent delivery all boxed up well and absolutely beautiful piece of art (ie stranger things collection on blue ray ) full of amazing detail , items beautifully layered out collection every season a decent beautiful piece
July 28, 2026
Reply from hmv (UK) - Norwich
Hi Karl
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Norwich
Hi Simon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I've shopped at HMV for many many years…
I've shopped at HMV for many many years I find the store extremely pleasant intriguing fashionable.the staff are very amenible attentive and very to help with any query I have well done HMV
July 21, 2026
Reply from hmv (UK) - Norwich
Hi Edward,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Order process straightforward and goods…
Order process straightforward and goods received within a few days as promised
July 14, 2026
Reply from hmv (UK) - Norwich
Hello Steve,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Store assistants are very helpful and…
Store assistants are very helpful and my order arrived quickly
July 14, 2026
Reply from hmv (UK) - Norwich
Hi JOHN
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Pre order
Pre order. Kept informed when dispatched and ready to collect, no hassle at all
July 12, 2026
Reply from hmv (UK) - Norwich
Hi Alison
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Kimbra busby
Hello
Thankyou so much for sending me the cd that I really love and they will be many more ok thankyou Kim busby
June 29, 2026
Reply from hmv (UK) - Norwich
Hi Kim,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Still haven't received it yet
Still haven't received it yet, lot's available in local shop
June 25, 2026
Reply from hmv (UK) - Norwich
Hi David. Your order arrived at your chosen store on 20/06/2026. Please head to the store, with your confirmation email and a form of I.D as soon as you can. Your order will be held for a further 5 days. Apologies that you did not receive a collection update. This may have filtered into your spam folder. Thanks. for the feedback.
Reply from hmv (UK) - Norwich
Hello DEBORAH
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Norwich
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Norwich
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful staff
June 16, 2026
Reply from hmv (UK) - Norwich
Hi Kevin
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Norwich store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Very helpful staff
Very helpful staff. Sourced the CD, ordered it and it was delivered to the store I just a few days
June 11, 2026
Reply from hmv (UK) - Norwich
Hello BRIDGET
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I was able to purchase the cd along…
I was able to purchase the cd along with two others that will be sent next month.It also arrived on the Friday as stated and was pleased with the purchase.
June 5, 2026
Reply from hmv (UK) - Norwich
Hello Jeremy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Norwich
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Norwich
Hi Denzz
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Norwich
Hi Alfie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I went to the checkout straight away…
I went to the checkout straight away because I did didn’t know where to go, I was told that portable cd players were coming back, they ordered exactly what I wanted and it was in the shop on the day they said it would be.
May 14, 2026
Reply from hmv (UK) - Norwich
Hi Kim
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Great click and collect service even…
Great click and collect service even over the Bank Holiday
May 10, 2026
Reply from hmv (UK) - Norwich
Hi Jeanette
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.