I have been shopping at HMV since my teens - intially in Enfield (my home town then) and in Oxford Street. So grateful, when moving to Norwich, to have an AMAZING HMV here! Your staff are always so he... See more
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Location
Switch location128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH Norwich, GB
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See what reviewers are saying
The easiness of your online ordering, to the effective delivery at my local HMV in Norwich. On arrival I was served by 0831 Chloe who worked efficiently; was friendly and very welcoming . You don’t g... See more
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HMV NORWICH held a listening party last 20th of March for the release of BTS’s 5th album, ARIRANG. I was so thrilled and happy that they did! The shop have all the different albums and vinyl versions,... See more
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Hi HMV I ordered an item in the store the item I wanted to have they browsed through on there computer found the item I wanted to buy then waited 3days I received my item in the post the trammps disc... See more
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Company details
About hmv (UK) - Norwich
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH, Norwich, United Kingdom
4.8
Excellent
403 reviews
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This company invites their customers to review, whether positive or negative
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Reply from hmv (UK) - Norwich
Hello DEBORAH
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Norwich
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Norwich
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful staff
June 16, 2026
Reply from hmv (UK) - Norwich
Hi Kevin
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Norwich store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Very helpful staff
Very helpful staff. Sourced the CD, ordered it and it was delivered to the store I just a few days
June 11, 2026
Reply from hmv (UK) - Norwich
Hello BRIDGET
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I was able to purchase the cd along…
I was able to purchase the cd along with two others that will be sent next month.It also arrived on the Friday as stated and was pleased with the purchase.
June 5, 2026
Reply from hmv (UK) - Norwich
Hello Jeremy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Norwich
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Norwich
Hi Denzz
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Norwich
Hi Alfie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I went to the checkout straight away…
I went to the checkout straight away because I did didn’t know where to go, I was told that portable cd players were coming back, they ordered exactly what I wanted and it was in the shop on the day they said it would be.
May 14, 2026
Reply from hmv (UK) - Norwich
Hi Kim
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Great click and collect service even…
Great click and collect service even over the Bank Holiday
May 10, 2026
Reply from hmv (UK) - Norwich
Hi Jeanette
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Love the HMV experience whether it’s…
Love the HMV experience whether it’s in-store or online. Keeping physical media alive and I’ll keep supporting the shops that do!
May 4, 2026
Reply from hmv (UK) - Norwich
Hi Matthew,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Live bands playing on Saturday…
Live bands playing on Saturday afternoons is a good experience at the store
Picked up a rare double coloured vinyl & a cd
May 3, 2026
Reply from hmv (UK) - Norwich
Hi GAVIN
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Received click & collect order in quick…
Received click & collect order in quick time, same easy & excellent service as I've now come to expect from HMV!
April 27, 2026
Reply from hmv (UK) - Norwich
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Didn't have what I wanted so ordered it…
Didn't have what I wanted so ordered it - really fast and efficient service. I would rather pay extra to keep HMV on the high street than give money to Amazon. Ever.
April 28, 2026
Reply from hmv (UK) - Norwich
Hello Martyn,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
They were efficient snd DVD I ordered…
They were efficient snd DVD I ordered was delivered very quickly
April 25, 2026
Reply from hmv (UK) - Norwich
Hi Denise,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent Customer Care from Norwich HMV
The helpfulness of the first assistant, Glenda, searching and locating one request. Also combining four gift cards into one enabling me to purchase my first request. Then allowing me to purchase a second request to the value of £34.99 on collection of the first item. Survey number: 59-831-3 14/04/2026
The second assistant, Alice, in searching for another request confirmed that although she could find it, it was not available through HMV. Survey number: 8-831-5 17/04/2026
A third assistant , Lucy, on another occasion was extremely helpful with something I was searching for. Survey number: 19-831-6 18/04/2026
I am very appreciative of their excellent customer care.
April 14, 2026
Reply from hmv (UK) - Norwich
Hi Les,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Norwich
Hello Alison
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Norwich
Hi Deborah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Thank you Chloe at Norwich HMV
The easiness of your online ordering, to the effective delivery at my local HMV in Norwich. On arrival I was served by 0831 Chloe who worked efficiently; was friendly and very welcoming . You don’t get that type of customer services these days . 5 stars was the best score that I could give as that was the highest rating available . Thank you.
April 8, 2026
Reply from hmv (UK) - Norwich
Hello customer
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Norwich store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
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