hmv (UK) - Nottingham Reviews 

390
TrustScore 4.5 out of 5

4.7

Unit C: Unit 95 Consec Victoria Centre, NG1 3QE Nottingham, GB


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Rated 5 out of 5 stars

The staff at this store are excellent, they are very friendly, polite and go that extra mile to help you find or order something. i'am sure they will keep up this excellent service. Thanks.

Rated 2 out of 5 stars

My husband didn't recieve his birthday gift in time due to communication issue. I ordered 3 separate bundles online on the same day using the click and collect service. The day or so after I received... See more

Company replied

Rated 5 out of 5 stars

Don’t ya just luv HMV, you can’t get any company more British than HMV what an icon & an ambassador for the UK. The only critique I have is now I’m getting older I’m finding it too dark inside the... See more

Company replied

Rated 5 out of 5 stars

I visited hmv in search of a film on dvd or blue ray, it was a film l saw in the early 1980s it made in 1971 and it was called villian staring Richard Burton and a ford zephyr. I spoke to a member of... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Nottingham

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • Unit C: Unit 95 Consec Victoria Centre, NG1 3QE, Nottingham, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

390 reviews

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1-star

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4.7

All reviews

(390)

31,401 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was very helpful in the shop.Quick…

Was very helpful in the shop.Quick delivery. Packed well.

January 25, 2026
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Julie, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 1 out of 5 stars

I've still not received confirmation

I've still not received confirmation, that the order is ready for collection. Absolutely embarrassing.

January 25, 2026
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Zack

Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.

Rated 5 out of 5 stars

A very help person served me in this…

A very help person served me in this store.

January 18, 2026
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi peter

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Such a great store with staff who go above and beyond …

I'd ordered a cd online to be collected from the store in the Victoria centre Nottingham. The CD had not arrived by the day I was visiting. I'm not sure whether it was the manager at HMV but he was so helpful. Looked all over the store for the Cd I wanted. When he couldn't find it he kindly contacted their sister store in Nottingham and asked them to put one aside for me to collect.
Within a week I was refunded my money for the online purchase.
Such a helpful member of staff.
A reason for shopping in store and not just online. This was a really busy store. Long may that continue.

January 18, 2026
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Susan

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Special Edition

Went to a store to purchase a certain special edition dvd. Wasn't in stock so ordered it online. Fantastic price and good delivery time

January 18, 2026
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hello Barry

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Very easy to order a couple of albums…

Very easy to order a couple of albums on line and collect from my local store

January 14, 2026
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi John

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

HMV always a fast quality service

HMV always a fast quality service, up to date blueray films. Good price

November 22, 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Trevor

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

I always like shopping in hmv friendly…

I always like shopping in hmv friendly staff always helpful.

January 11, 2026
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Jermaine

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Good customer service

December 17, 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Jo

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

I love HMV

I love HMV
There stuff is top quality and there delivery is always on time!

January 2, 2026
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Jan

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 4 out of 5 stars

Order was done professionally

Order was done professionally, and item was soon delivered.

December 31, 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hello Carl

Thanks for leaving us a great review!

We were so pleased to read your comments and look forward to seeing you again soon.

Rated 5 out of 5 stars

Click & collect

Ease of ordering, quick delivery to store,pleasant and helpful staff

December 25, 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi David

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Overall staff from the store to updates…

Overall staff from the store to updates when my delivery should arrive kept informed every step of the way.

December 26, 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Kelly,

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Fine buying experience

Easy to order, was kept up to date regarding my order and the delivery time to the store was timely.

December 26, 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Nicola

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Slight delay with order arriving but…

Slight delay with order arriving but was able to collect, without hassle, from store - post free.

December 19, 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Gareth

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Christmas present

Quick delivery click and collect so convenient. Well packaged

December 22, 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Miss

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 1 out of 5 stars

Placed order 3rd December for store…

Placed order 3rd December for store collection. Had email to say it has been despatched on the 8th. Still waiting and it's the 19th. Very poor service and communication

December 19, 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Emma

Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.

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