The sales assistant used his initiative to check in the drawer below the cd display as sometimes further cds are stored there. When he couldn’t find the cd we wanted he suggest we order from the artis... See more
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Location
Switch location363 Oxford Street, W1C 2JW London, England, GB
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See what reviewers are saying
The lady we dealt with couldn't have been more helpful and provided great customer service. We were looking for something specific which needed to be ordered. The till malfunctioned, but she stayed ca... See more
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It was almost perfect. Only thing that i didn't like was everything was payments and package was individually sent and taken. I can understand packages being sent indiviually due to weight and size. B... See more
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Everything from the ordering of my purchase to collecting it from your store. The Sales Assistant who checked my ID and gave me the item. Everything was pleasant and professionally done. The service... See more
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Company details
About hmv (UK) - Oxford Street
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
363 Oxford Street, W1C 2JW, London, England, United Kingdom
4.6
Excellent
878 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Stephan was extremely helpful
Stephan was extremely helpful. Spent lots of time to provide the best solution. Thank you very much!
May 12, 2026
Reply from hmv (UK) - Oxford Street
Hi Abdusselam,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
All team members encountered were very…
All team members encountered were very friendly and helpful, especially Mari who processed my order.
May 15, 2026
Reply from hmv (UK) - Oxford Street
Hi Dean,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered online
Ordered online, ready for collection on the date they said it would be ready. Collected within 5 minutes of walking into the store.
May 10, 2026
Reply from hmv (UK) - Oxford Street
Hi Guy,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
cortis album
came in great condition. was so lucky with my pulls! i got juhoon and seonghyeon
May 10, 2026
Reply from hmv (UK) - Oxford Street
Hello mark
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
The person who helped me is Angela
The person who helped me, Angela, was very sweet and kind when it came to finding a gift for my friend
May 9, 2026
Reply from hmv (UK) - Oxford Street
Hi rawa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Oxford Street
Hi Helen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Caiti was excellent
Caiti was excellent. She patiently helped me finding what I wanted and ordered it for me. I was notified when they had it in the shop. Collecting went smoothly. Well done, guys
May 4, 2026
Reply from hmv (UK) - Oxford Street
Hi Eddie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Kacey
Kacey, Oxford street store, was incredibly helpful and very knowledgeable about assisting me with my purchase. You need more staff like her! Thank you Kacey for helping me with my Arirang purchase ☺️
May 2, 2026
Reply from hmv (UK) - Oxford Street
Hi Zym
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
So easy to use and order
So easy to use and order. It was straightforward and simple, got my items delivered with ease.
May 2, 2026
Reply from hmv (UK) - Oxford Street
Hi Aj
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Genuine 5 star review
The HMV Online system &HMV London Oxford Street staff made the click and collect service a professional and supportive experience.
I told them about my song and hope to get my music in to HMV to sell in the future.
My song :- YouTube Music app
Artist :- Skevi Kouloumbri
Song :- It's Alright.
April 30, 2026
Reply from hmv (UK) - Oxford Street
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Security for the event with Kacey
Security for the event with Kacey Musgraves was very rude, atmosphere was sh*t to be honest. So rushed, spent 12 seconds with Kacey, no photos, ok. But for an album that was not even out yet, asking for at least one single minute with the artist, it is not at all too much to ask. Release less tickets next time. The staff was treating us like they were doing us a huge favour, but the experience was paid for? No reason at all for this to be as awkward and tense of an experience as it was.
April 29, 2026
Reply from hmv (UK) - Oxford Street
Hello Fe
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Speed, professionalism and welcoming
What made my experience great, was the speed and efficiency of the team member responsible for handling my order. He welcomed me with a smile and asked how he could help me. I told him about a pick up, he asked me for an ID to confirm, and went to pick up my Vinyl. It was speedy, professional and encouraging to visit the store again.
April 26, 2026
Reply from hmv (UK) - Oxford Street
Hi Karol,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Absolutely amazing the seller i forgot…
Absolutely amazing the seller i forgot her name but she was a young black woman absolute 10/10 display of professionalism and she has convinced me to come back again to purchase more products
April 25, 2026
Reply from hmv (UK) - Oxford Street
Hi Yusuf
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Oxford Street
Hello,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
In store Q and A…
Bought tickets for an in store Q and A for Tori Amos HMV Oxford St London. HMV did not put any chairs out so everyone initially sat on the floor but when Tori came out everyone stood and as she was sitting on a very low stage, no one other than the front row, and maybe those on the second row if they strained to get a view through the gaps between people, could see. For everyone else we were just stood looking at people's backs for 45 minutes. Not well organised at all, could've been such a great event.
April 22, 2026
Reply from hmv (UK) - Oxford Street
Hello Customer
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Angelina in the Oxford Street London…
Angelina in the Oxford Street London store was so very helpful and kind. She ordered the album we wanted and explained we would be refunded if the album didn’t arrive before we left London. She provided us outstanding customer service.
April 23, 2026
Reply from hmv (UK) - Oxford Street
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Oxford Street
Hi Max
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with the recent event apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you in the future with assisted access.
Excellent click & collect experience
Great service; cases (including slipcases) in perfect condition.
April 22, 2026
Reply from hmv (UK) - Oxford Street
Hi Leon,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good advice, good product, good service
Had very good advice from both members of staff I interacted with at the Oxford Street store when I was thinking of buying a small boom box.
Ordering the boom box was very quick and I was very happy to learn that delivery to my home was included. The unit arrived within two days, and it is a great addition to the house.
April 1, 2026
Reply from hmv (UK) - Oxford Street
Hi Martin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon 🙂
A very efficient service
A very efficient service. The assistant was most helpful. The vinyl I wanted was not in stock in store. But it was ordered and arrived within 3-4 days.
April 19, 2026
Reply from hmv (UK) - Oxford Street
Hi Emma
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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