Firstly, I'm so pleased HMV continues to remain open on Oxford Street. It's great for music lovers to browse and select music and videos in a bricks and mortar store. And the staff at HMV clearly enjo... See more
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Location
Switch location363 Oxford Street, W1C 2JW London, England, GB
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The sales assistant used his initiative to check in the drawer below the cd display as sometimes further cds are stored there. When he couldn’t find the cd we wanted he suggest we order from the artis... See more
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The lady we dealt with couldn't have been more helpful and provided great customer service. We were looking for something specific which needed to be ordered. The till malfunctioned, but she stayed ca... See more
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It was almost perfect. Only thing that i didn't like was everything was payments and package was individually sent and taken. I can understand packages being sent indiviually due to weight and size. B... See more
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Company details
About hmv (UK) - Oxford Street
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
363 Oxford Street, W1C 2JW, London, England, United Kingdom
4.6
Excellent
881 reviews
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A very efficient service
A very efficient service. The assistant was most helpful. The vinyl I wanted was not in stock in store. But it was ordered and arrived within 3-4 days.
April 19, 2026
Reply from hmv (UK) - Oxford Street
Hi Emma
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
In store staff are very friendly and…
In store staff are very friendly and helpful, and requested product arrived in store promptly.
April 15, 2026
Reply from hmv (UK) - Oxford Street
Hi Clive
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Matt B was great
Matt B was great! He talked to us about what we wanted (Queen II Deluxe Box Set) explained it’s a hot item and they currently didn’t have them in stock. When he found out that we were from the US and only in London for a few days, he recommended sending them to our friend’s house in Torquay where we would be. He recommended the expedite to ensure they would arrive in a few days which they did. They were packed well and we have just landed in the USA with them.
April 15, 2026
Reply from hmv (UK) - Oxford Street
Hello Patti
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Oxford St store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Cancelled book order and signing…
Cancelled book order and signing without any explanation.
April 14, 2026
Reply from hmv (UK) - Oxford Street
Hi Cj
Thanks for leaving us a review. We're very sorry to hear this. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Excellent service at HMV Oxford Street
Excellent service, great organisation and a superb event. Will definitely an album launch and signing again. Staff very helpful at all times and this made it a very enjoyable experience
April 11, 2026
Reply from hmv (UK) - Oxford Street
Hi Sarah,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Amazing experience!
Ordering online was easy. Collection at store for cds and wristbands was also great and the intimate gig and signing were amazing. It was well organised and all staff were brilliant. However there wasn't alot of communication about timings for collection prior to signing which would have been useful.
April 11, 2026
Reply from hmv (UK) - Oxford Street
Hi Kirsty,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly and helpful staff
Friendly and helpful staff, collected my order within minutes. Caring towards my disability
April 13, 2026
Reply from hmv (UK) - Oxford Street
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Well organised fabulous friendly staff.
Well organised fabulous friendly staff, Jack was amazing and it was the most fabulous day.
April 11, 2026
Reply from hmv (UK) - Oxford Street
Hello Ms
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Oxford St store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Georgia was incredibly helpful and made…
Georgia was incredibly helpful and made our experience great. Thank you to Georgia!
April 8, 2026
Reply from hmv (UK) - Oxford Street
Hello David
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Oxford St store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Excellent service
April 7, 2026
Reply from hmv (UK) - Oxford Street
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Oxford Street
Hi Martin
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The service last week when I ordered…
The service last week when I ordered the album via Angela and today when I collected it the service has been excellent. Warm, friendly and amazing,
April 4, 2026
Reply from hmv (UK) - Oxford Street
Hi Hannah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Clear communication and exact delivery.
Clear communication and exact delivery.
Great job.
April 3, 2026
Reply from hmv (UK) - Oxford Street
Hi Lammens
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Amazing service and well presented
Amazing customer service & well presented from staff at the flag ship store :
March 30, 2026
Reply from hmv (UK) - Oxford Street
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff was great and really helpful
Excellent staff, great service and easy to navigate
March 28, 2026
Reply from hmv (UK) - Oxford Street
Hello Customer
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Safe and fast.
March 28, 2026
Reply from hmv (UK) - Oxford Street
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Oxford Street
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy transaction with Click and Collect
March 26, 2026
Reply from hmv (UK) - Oxford Street
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were friendly and willing to help!
Staff were friendly and willing to help!
The only reason I’m not giving the full five stars is that my 2 vinyl wasn't ready on time. I had to make two trips to Oxford Street, and I almost missed out on the BTS Arirang poster. Luckily, Ivan sorted it out for me—huge thanks to him! 🙏🏼
March 20, 2026
Reply from hmv (UK) - Oxford Street
Hello Fiona
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
I received the album on the released…
I received the album on the released date. Thank you
March 26, 2026
Reply from hmv (UK) - Oxford Street
Hi Xelita
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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