Firstly, I'm so pleased HMV continues to remain open on Oxford Street. It's great for music lovers to browse and select music and videos in a bricks and mortar store. And the staff at HMV clearly enjo... See more
Company replied
Location
Switch location363 Oxford Street, W1C 2JW London, England, GB
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See what reviewers are saying
The sales assistant used his initiative to check in the drawer below the cd display as sometimes further cds are stored there. When he couldn’t find the cd we wanted he suggest we order from the artis... See more
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The lady we dealt with couldn't have been more helpful and provided great customer service. We were looking for something specific which needed to be ordered. The till malfunctioned, but she stayed ca... See more
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It was almost perfect. Only thing that i didn't like was everything was payments and package was individually sent and taken. I can understand packages being sent indiviually due to weight and size. B... See more
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Company details
About hmv (UK) - Oxford Street
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
363 Oxford Street, W1C 2JW, London, England, United Kingdom
4.6
Excellent
881 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Staff kind helpful
March 11, 2026
Reply from hmv (UK) - Oxford Street
Hi Joshua
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Oxford Street store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Oxford Street
Hi Waclaw
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Oxford Street
Hello Paul
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The Best
I am a usual customer at HMV Store in Oxford Street, London
Impeccable service and the staff is always eager to help and advise you
This is why I always return there
March 6, 2026
Reply from hmv (UK) - Oxford Street
Hi Tracey,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Oxford Street
Hello Christelle,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Quick service and lovely staff when I…
Quick service and lovely staff when I went to collect my item in store. Thank you! :)
March 6, 2026
Reply from hmv (UK) - Oxford Street
Hi Anna,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Chris was fantastic at Oxford Street…
Chris was fantastic at Oxford Street hmv. Quick delivery, everything was perfect.
March 6, 2026
Reply from hmv (UK) - Oxford Street
Hi Mathew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Everything was well laid out and easy to find
Everything was well laid out and easy to find. Staff were friendly, polite and happy to help me. The out-of-stock item ordered arrived at flagship store for pickup within days.
March 7, 2026
Reply from hmv (UK) - Oxford Street
Hi Chris,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great customer service and knowledge of…
Great customer service and knowledge of yeh guy who served us
February 25, 2026
Reply from hmv (UK) - Oxford Street
Hello Farida,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great customer service they have a…
Great customer service they have a great choice of Cds and dvds
March 4, 2026
Reply from hmv (UK) - Oxford Street
Hi Deepak,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Did pre order of the new BlackPink…
Did pre order of the new BlackPink album CD, and picked it up on the the day after it was out, very happy with it and the service.
March 3, 2026
Reply from hmv (UK) - Oxford Street
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The sales consultant was attentive
The sales consultant was attentive, polite and helpful. He ordered the movie which I requested and it arrived for collection as he had advised.
February 17, 2026
Reply from hmv (UK) - Oxford Street
Hi Michael,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent customer service
The member of staff found just what we wanted even though it wasn’t in stock in store. He ordered it for us online and it was delivered in a matter of days.
Extremely helpful guy. Thank you
February 18, 2026
Reply from hmv (UK) - Oxford Street
Hi Mr Randall,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I never do surveys
I never do surveys, but I feel I must here , it’s a pleasure to go to signing events at HMV , the security guys you have are top notch , not nasty always helpful (particularly excuse my description the black guy) , he is so nice and friendly and helpful kudos to him .
February 23, 2026
Reply from hmv (UK) - Oxford Street
Hi Perry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Nice easy pick up.
February 23, 2026
Reply from hmv (UK) - Oxford Street
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I ordered the Dvd it arrived in store…
I ordered the Dvd it arrived in store early i got it early. Staff were helpful friendly.
February 22, 2026
Reply from hmv (UK) - Oxford Street
Hi Simon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fabulous event by JO Cooper.Relaxed…
Fabulous event by JO Cooper.Relaxed atmosphere,well organised
February 14, 2026
Reply from hmv (UK) - Oxford Street
Hi Andrea
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
JP Cooper Live & Signing
Helpful, friendly and polite security staff.
Record collection and wristband collection efficient
JP Cooper was amazing interacting with the audience and took the time to meet each person individually.
February 14, 2026
Reply from hmv (UK) - Oxford Street
Hi Philip
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great staff
The staff could not have been more helpful. They were polite, friendly and went out of their way to help as much as they could, they were excellent.
January 26, 2026
Reply from hmv (UK) - Oxford Street
Hi Leanne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Oxford Street
Hi Nicholas
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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