Every time I go into the store, the staff are very helpful and polite. Staff always take there time to talk to customers. I always find what I'm looking for. The store is very clean and tidy and well... See more
Company replied
Location
Switch location32- 34 Cornwall St, PL1 1LP Plymouth, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good communication. Appreciate the ease of a pick up at my own convenience (rather than the hassle of an ever changing courier delivery slot, waiting in for a delivery that doesn’t come and the frustr... See more
Company replied
Everyone in Plymouth HMV are so lovely and helpful. They should all be given knighthoods & damehoods immediately, rather than awarding them to old actors, useless politicians and overpaid foot soccer... See more
Company replied
Ordered online to collect in store, thought music on the high street was dead, walked in to the Plymouth store and it was so busy, had the best vibe and felt like shopping for music was reborn! Such a... See more
Company replied
Company details
About hmv (UK) - Plymouth
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
32- 34 Cornwall St, PL1 1LP, Plymouth, United Kingdom
4.8
Excellent
337 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and free arrival
Great ordering, fast and free arrival to store for convenient pickup
April 17, 2025
Reply from hmv (UK) - Plymouth
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Been buying from hmv for years and…
Been buying from hmv for years and never had any problems. Always polite and very fast delivery
April 11, 2025
Reply from hmv (UK) - Plymouth
Hi Jake
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV Plymouth offers decent service with…
HMV Plymouth offers decent service with timely delivery and helpful staff. Communication is good throughout the order process. The store provides competitive prices, but the overall experience is just average. It's a reliable option, but not extraordinary compared to other options out there.
March 31, 2025
Unprompted review
Reply from hmv (UK) - Plymouth
Hi Kassem
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Reply from hmv (UK) - Plymouth
Hello N
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Pre-order before release date
I ordered a film months before it's official release date and they kept me updated on where it was and when it had arrived when I came a few days later to collect it was quick and simple.
April 4, 2025
Reply from hmv (UK) - Plymouth
Hi kegan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Plymouth
Hello Souza
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The Batman DVD
Arrived a few days late but other than that it was in perfect condition
February 15, 2025
Reply from hmv (UK) - Plymouth
Hi Ben
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Great customer service
Great customer service in store, a long wait for my Jinx merch to arrive but it's worth it. It was packaged protectively.
February 16, 2025
Reply from hmv (UK) - Plymouth
Hello Magenta
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Plymouth
Hello Jon
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Reply from hmv (UK) - Plymouth
Hi CLIVE
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service from shop to home
Quick in shop order with home delivery 4 days later
Excellent service and packaging very appropriate
February 2, 2025
Reply from hmv (UK) - Plymouth
Hi Mrs
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Plymouth
Hello Dawn
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Plymouth
Hi Ellie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
great bargains
great bargains is what i look for at hmv and i was not disappointed thanks so much
January 23, 2025
Reply from hmv (UK) - Plymouth
Hi Lee
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Plymouth
Hello 💗
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
i was served by Grace who found the…
i was served by Grace who found the item i was searching for, ordered it and it was in my hands in less then a week. Grace was an absolute star who was very very helpful.
January 18, 2025
Reply from hmv (UK) - Plymouth
Hi barry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Plymouth
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Problem solved
I accidentally ordered two copies of a DVD click and collect and used the chat bot to organise the cancellation/return of one copy. This was achieved very quickly and easily with the store being informed of the issue which meant that when I collected the item, there was no confusion. The store staff were friendly and helpful.
January 6, 2025
Reply from hmv (UK) - Plymouth
Hi Dilys
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Plymouth
Cheers Jane and thank you for the 5 stars!
Excellent customer service everything…
Excellent customer service everything was carried out efficiently very helpful staff.
January 7, 2025
Reply from hmv (UK) - Plymouth
That is what we do and we loved reading this review...
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.