The order arrived on time and the staff in the Plymouth branch are very good.It is nice to speak to people who have an interest in the music and media they are selling
Company replied
Location
Switch location32- 34 Cornwall St, PL1 1LP Plymouth, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We often have goods delivered to the store for pick up and it’s usually a great service (5 stars). I’ve deducted a star this time around sadly, because despite preordering the item well over a month i... See more
Company replied
Everyone in Plymouth HMV are so lovely and helpful. They should all be given knighthoods & damehoods immediately, rather than awarding them to old actors, useless politicians and overpaid foot soccer... See more
Company replied
Ordered online to collect in store, thought music on the high street was dead, walked in to the Plymouth store and it was so busy, had the best vibe and felt like shopping for music was reborn! Such a... See more
Company replied
Company details
About hmv (UK) - Plymouth
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
32- 34 Cornwall St, PL1 1LP, Plymouth, United Kingdom
4.7
Excellent
362 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from hmv (UK) - Plymouth
Hi Garry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Plymouth
Hi Alan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service from the person in HMV…
Great service from the person in HMV Plymouth, friendly and efficient
June 21, 2025
Reply from hmv (UK) - Plymouth
Hi Julie,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Poor
Poor knowledge and poor service. Bought over £40 and in 1 item you had to send made me pay postage. POOR
June 20, 2025
Reply from hmv (UK) - Plymouth
Hi there. We're sorry to hear of your disappointment. Please be advised that for online orders placed that come to a value of under £20; there is a £2.99 shipping charge if these are sent out to your shipping address. Apologies for any inconvenience this may cause.
Reply from hmv (UK) - Plymouth
Hi Sharon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff.
Very helpful staff.
They searched for the vinyl I wanted and then kept me updated on my order.
All products delivered quickly
June 11, 2025
Reply from hmv (UK) - Plymouth
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Plymouth
Hi Michelle
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Parcel pick up review
Entered the shop, got a quick and friendly transaction for my parcel with no issues
June 9, 2025
Reply from hmv (UK) - Plymouth
Hi B
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very straightforward and helpful
May 30, 2025
Reply from hmv (UK) - Plymouth
Hi Keith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Plymouth
Hi Alyx
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Arrived very quickly
April 29, 2025
Reply from hmv (UK) - Plymouth
Hi Kyle
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Efficient and organised staff
Efficient staff who organised a replacement for a defective CD quickly and easily.
April 23, 2025
Reply from hmv (UK) - Plymouth
Hi Plymouth
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
HMV Plymouth - Brilliant Customer Service
My experience with HMV was perfect! I came into the Plymouth store looking for specific items (A 4K Steelbook and a boxset) both of which were not in the store itself. I spoke with a staff member who was a massive help, ordered the items into the store for me and took payment there and then.
It was a bank holiday weekend approaching so he explained to me in advance that there may be a slight delay in the order arriving to the store, and explained the delivery and contact process to me clearly.
I received a confirmation email once it was dispatched, and another a few days later to confirm it had arrived at the store. The staff member who dealt with me was a top bloke very friendly and helpful.
April 25, 2025
Reply from hmv (UK) - Plymouth
Hi Tom
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Fast and efficient service
Fast and efficient service. Excellent customer service from Jason.
April 23, 2025
Reply from hmv (UK) - Plymouth
Hello Beth
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Top service
Easy to order and dvd arrived exactly when I was told it would be into store.
Staff very helpful.
April 19, 2025
Reply from hmv (UK) - Plymouth
Hi Daniel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fast and free arrival
Great ordering, fast and free arrival to store for convenient pickup
April 17, 2025
Reply from hmv (UK) - Plymouth
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Been buying from hmv for years and…
Been buying from hmv for years and never had any problems. Always polite and very fast delivery
April 11, 2025
Reply from hmv (UK) - Plymouth
Hi Jake
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV Plymouth offers decent service with…
HMV Plymouth offers decent service with timely delivery and helpful staff. Communication is good throughout the order process. The store provides competitive prices, but the overall experience is just average. It's a reliable option, but not extraordinary compared to other options out there.
March 31, 2025
Unprompted review
Reply from hmv (UK) - Plymouth
Hi Kassem
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Reply from hmv (UK) - Plymouth
Hello N
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Pre-order before release date
I ordered a film months before it's official release date and they kept me updated on where it was and when it had arrived when I came a few days later to collect it was quick and simple.
April 4, 2025
Reply from hmv (UK) - Plymouth
Hi kegan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.