hmv (UK) - Plymouth Reviews 

Quick shipping, high quality packaging, good communication

Arrived a few days late but other than that it was in perfect condition

Great customer service in store, a long wait for my Jinx merch to arrive but it's worth it. It was packaged protectively.

Easy to order, quick delivery.

Excellent, especially the Plymouth & London stores

Quick in shop order with home delivery 4 days later
Excellent service and packaging very appropriate

Helpful and informative staff. Polite too.

Ordered, arrived, collected, all good.

great bargains is what i look for at hmv and i was not disappointed thanks so much

Good service,delivery and packaging

i was served by Grace who found the item i was searching for, ordered it and it was in my hands in less then a week. Grace was an absolute star who was very very helpful.

Came on time and with care

I accidentally ordered two copies of a DVD click and collect and used the chat bot to organise the cancellation/return of one copy. This was achieved very quickly and easily with the store being informed of the issue which meant that when I collected the item, there was no confusion. The store staff were friendly and helpful.

Staff were helpful and dvd arrived promptly

Excellent customer service everything was carried out efficiently very helpful staff.

I wanted to use my high street store. The item I required was not available in store but the assistant was helpful in ordering the item from the warehouse to be delivered to my home. The process ran smoothly.
My only slight criticism was that communication from HMV was minimal about the processing and delivery side of the transaction.

Easy to find what I was looking for, simply to see alternatives and an easy ordering system. Pick up in store, jobs a jolly one. Plus my son absolutely loves his Dookie 30 vinyl box set.

I ordered 3 vinyl. The order went through and then 2 were out of stock. I wasnt notified about that until it was too late to get them elsewhere. Maybe you could work on that. Happy with the service for the 1 that did arrive

I went online to buy a vinyl record,click and collect from Plymouth HMV. Payed for it. Then was sent an email saying confirmed. Then I was sent an email dispatch. Then was sent another email saying you can collect when it arrives. After 3 days and no more emails, I checked to see if that the record was in stock in Plymouth and it was. I went to Plymouth Hmv found the record and told I couldn't have it . I was to wait for the record that had been sent ! This makes no sense
.. it's the same record. I was told this company policy.
The day before I went to buy another record from hmv Plymouth and found they had accidentally over price it. Website price 59 pounds there price 64 pounds. They said they had made a mistake. I then realised I had over paid for a record the week before, because they have over priced.
Tried calling the online number, got charged 80p and got cut off before I could speak to anyone.
This is disgusting and will never use them again. No wonder they keep going out of business.