The order arrived on time and the staff in the Plymouth branch are very good.It is nice to speak to people who have an interest in the music and media they are selling
Company replied
Location
Switch location32- 34 Cornwall St, PL1 1LP Plymouth, GB
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See what reviewers are saying
We often have goods delivered to the store for pick up and it’s usually a great service (5 stars). I’ve deducted a star this time around sadly, because despite preordering the item well over a month i... See more
Company replied
Everyone in Plymouth HMV are so lovely and helpful. They should all be given knighthoods & damehoods immediately, rather than awarding them to old actors, useless politicians and overpaid foot soccer... See more
Company replied
Ordered online to collect in store, thought music on the high street was dead, walked in to the Plymouth store and it was so busy, had the best vibe and felt like shopping for music was reborn! Such a... See more
Company replied
Company details
About hmv (UK) - Plymouth
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
32- 34 Cornwall St, PL1 1LP, Plymouth, United Kingdom
4.7
Excellent
362 reviews
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Very helful experience
Very helful experience, and kept informed with my order, and delivery to the store.
December 21, 2024
Reply from hmv (UK) - Plymouth
Hi Roger
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff member was really helpful
The staff member was really helpful. Once it was realised there wasn't one in stock he advised how they could get one to me this was arranged and paid for in store. I had notifications all the time so I aware of the orders status. Well done.
December 17, 2024
Reply from hmv (UK) - Plymouth
Hi shaun
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Nice staff
Grace was thorough with checking i was the right person, which i liked. I ordered via the shop, and the item came quickly
November 26, 2024
Reply from hmv (UK) - Plymouth
Hi Maralyne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordering was easy online
Ordering was easy online, and I requested to pick goods up from local HMV store.
Delivery was quick, and I was kept up to date throughout.
Collecting from store was good, with friendly staff.
December 11, 2024
Reply from hmv (UK) - Plymouth
Hi Jill
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
For the moment I enter the store it was…
For the moment I enter the store it was a welcome experience warm and friendly, I found my DVD straight away, a box of Lord of the Rings the staff were so helpful in finding the remaining 4 , two were in the store the other 2 had to be ordered, they arrived on the appointed day a exstermly efficient experience, thank you
December 10, 2024
Reply from hmv (UK) - Plymouth
Hi Henry
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
As usual I always find what I'm looking…
As usual I always find what I'm looking for in store. Staff serving are cheerful and polite.
December 7, 2024
Reply from hmv (UK) - Plymouth
Hi Colin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Plymouth
Hi Alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Plymouth
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service from the staff…
Excellent service from the staff nothing was to much trouble
December 9, 2024
Reply from hmv (UK) - Plymouth
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order on line
Easy to order on line. Easy to collect at store. No issues will order this way again.
December 6, 2024
Reply from hmv (UK) - Plymouth
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Plymouth
Hi Tracey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great price and I would rather shop…
Great price and I would rather shop with you than Amazon. Delivered to store in a couple of days. Great service
December 4, 2024
Reply from hmv (UK) - Plymouth
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Love HMV
Easy to use website, updated along the way, easy collection...hmv you have this mastered ;)
November 30, 2024
Reply from hmv (UK) - Plymouth
Hi Kristofer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great product and fast deliver.
November 30, 2024
Reply from hmv (UK) - Plymouth
Hi Jay
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered online to collect in shop
Ordered online to collect in shop. Shipped immediately and easy/friendly pick up. Smooth and efficient but enough about me.
November 28, 2024
Reply from hmv (UK) - Plymouth
Hi Rob
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Plymouth
Hi John,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Was talked through the whole process of…
Was talked through the whole process of the ordering and was kept up to date with everything along the way, they were lovely
November 20, 2024
Reply from hmv (UK) - Plymouth
Hi Sophie,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Pre-order click and collect service failure
Pre-ordered vinyl album to be collected from store. Received email to collect - arrived at store and item couldn't be found. Store could not give me item from stock. They called HMV customer services dept who then sent me an email form to report a lost package! They said they will investigate and then be able to refund payment made, but I will need to then re-purchase ...at higher price. Not sure how long I have to wait for refund. Store staff were very apologetic, but am most unhappy with HMV central customer service.
November 20, 2024
Reply from hmv (UK) - Plymouth
Hello,
Thank you for your feedback.
We are sorry to hear that your purchase was sadly lost in post.
Unfortunately as the order was placed online we are unable to fulfil this using store stock as they are separate. Whilst we can appreciate this is not ideal, we can see that you are in communication with our service team at this stage who will look into matching your original purchase price.
We hope this helps and look forward to resolving this further with you shortly.
Easy to order and easy to collect
Easy to order and easy to collect. Pity your plastic(!) bags don’t fit the outer LP packaging but that was a minor issue. Well done and thank you, I would definitely order again.
November 20, 2024
Reply from hmv (UK) - Plymouth
Hi Joanne,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Plymouth
Hi Tina,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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