Why pay for postage or a Prime subscription when you can get an order sent double-quick to a local store? The Poole branch has a big enough stock to ensure pleasant browsing, with plenty of collecta... See more
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Location
Switch location73 / 75 Dolphin Centre, BH15 1SY Poole, GB
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See what reviewers are saying
While visiting the HMV Poole store, my husband stepped in front of a lady in an aisle to pass by — just as she went to reach for an item. It was a simple human error, and he immediately apologised... See more
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purchased what I needed. Staff were knowledgable when I asked a specific question
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Item arrived at store on time. No issues collecting package. Staff very helpful and pleasant at the Poole branch. Item itself was very well packed and in pristine condition. Always a good experience s... See more
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Company details
About hmv (UK) - Poole
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
73 / 75 Dolphin Centre, BH15 1SY, Poole, United Kingdom
4.7
Excellent
149 reviews
Asks customers to review
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Reply from hmv (UK) - Poole
Hi Stuart
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I regularly buy from HMVs website and…
I regularly buy from HMVs website and have always had excellent service. Even if the item is not in stock they always keep me informed with the option of cancelling should I wish.
I also visit and purchase from the shops which I enjoy and I would like to think it is the best of both worlds.
September 29, 2024
Reply from hmv (UK) - Poole
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Poole
Hi Ashley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I love hmv!
I love hmv!! Excellent service quick delivery and good dispatch times! What can I say? Would highly recommend online and in store
September 10, 2024
Reply from hmv (UK) - Poole
Hi James
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Nice and friendly staff
Nice and friendly staff. Search for wanted dvd was thorough and successful. Ordered one dvd in shop and one online. Information about online ordered dvd arrived without problem. Unfortunately, though agreed upon, no information that DVD ordered in shop arrived in shop. Was in shop when I picked up online ordered dvd.
August 29, 2024
Reply from hmv (UK) - Poole
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Ordered online for store collection
Ordered online for store collection. Fast delivery, knowledgeable staff. Always polite.
September 6, 2024
Reply from hmv (UK) - Poole
Hi Jenny
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful staff who were also very…
Very helpful staff who were also very knowledgeable. Good range of products to suit all ages.
September 4, 2024
Reply from hmv (UK) - Poole
Hi Tony
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Friendly customer service
Friendly customer service. I ordered a CD which arrived within about 3 days. Very good service.
August 10, 2024
Reply from hmv (UK) - Poole
Hi Lydia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Out of stock? … not a problem !
Looking for a certain c.d.
It was out of stock.
Cashier looked online and Ordered it from another branch. It arrived in 2 days.
August 3, 2024
Reply from hmv (UK) - Poole
Hi Karen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff are always helpful and friendly
August 1, 2024
Reply from hmv (UK) - Poole
Hello Phil
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Poole
Hi Derek
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
New Release not in my local store…
Visit to local store to find new release proved to be a waste of time. However the online service was good. Although there was over half an hour queue wait to get on line, the vinyls I wanted were in stock. Posted out and arrived in 3 working days.
June 25, 2024
Reply from hmv (UK) - Poole
Hi
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
It was so easy to collect the item
It was so easy to collect the item. The staff member was friendly.
June 13, 2024
Reply from hmv (UK) - Poole
Hi kathleen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Classic DVD
The DVD I had been wanting to buy was a bit difficult to find. HMV found it for me at a good price and then delivered it to my nearest store. All went very smoothly with great communication.
June 11, 2024
Reply from hmv (UK) - Poole
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful friendly staff.
May 22, 2024
Reply from hmv (UK) - Poole
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Poole
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Stereo purchase …
Guy in the shop was great but I wasn’t emailed to say the item had arrived at the store
April 29, 2024
Reply from hmv (UK) - Poole
Hi John
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Although I was happy withy purchases I…
Although I was happy withy purchases I just wish the postage was quicker as I clicked and collected
April 18, 2024
Reply from hmv (UK) - Poole
Hi Mr Baker
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Good and friendly customer service
Good and friendly customer service. The lady was very helpful.
March 2, 2024
Reply from hmv (UK) - Poole
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Poole
Hi Terry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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