I visited my favourite retail store, that is HMV, but in particular Romford to pick up an order and to make a purchase, Staff are always welcoming to me, helpful, polite, friendly and kind. Donna i... See more
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Location
Switch location7 / 9 Lockwood Walk, RM1 3RH Romford, GB
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On my recent order i was surprised that it was delivered to the shop by royal mail rather than usual stock delivery , apart from that it was fine.
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Was very pleased with the service I recieved at the Romford store. I have always found the staff very polite and helpful and great to be able to talk to someone who knows about music.
Company replied
Always a superb experience with HMV. Delivered in mint condition in a sturdy mailer and was delivered before the release date - much quicker than Amazon and let’s be honest, at this point who actively... See more
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Company details
About hmv (UK) - Romford
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
7 / 9 Lockwood Walk, RM1 3RH, Romford, United Kingdom
4.8
Excellent
317 reviews
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Excellent customer service.
Excellent customer service.
This branch in Romford is amazing
My daughter has been shopping there for many years.
Very friendly service always helpful 🙂
June 4, 2024
Reply from hmv (UK) - Romford
Hi Ravinder
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Pre Ordered Item
Pre Ordered Item
Got Email Saying When To Pick Up
Well Packaged
Good Customer Service
June 4, 2024
Reply from hmv (UK) - Romford
Hi Elvis
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very friendly and helpful staff
May 25, 2024
Reply from hmv (UK) - Romford
Hi Mrs Clarke
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
faulty lp.
Had to exchange a faulty lp in your Romford store and had excellent service by Garyll. The lp was out of stock but received the replacement the next day in the post.
May 27, 2024
Reply from hmv (UK) - Romford
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
All the staff at Romford are good in finding the CD's and DVD's that I wish to buy especially Jay
The staff at your Romford branch are always helpful and help me find and order the CD's which I am after.
May 18, 2024
Reply from hmv (UK) - Romford
Hi Roger
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Experienced staff at your Romford store…
Experienced staff at your Romford store always make things easy for the customer.
May 7, 2024
Reply from hmv (UK) - Romford
Hello Jeff
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The people
The people. I bought a record that had a fault, they ordered me a replacement without a fuss (Gary - Romford store) and today I went to see The Phantom Menace 25th Anniversary at the cinema and (Jay - Romford store went out of his way to get me a selection of non-display Star Wars t-shirts to choose from for the event. Romford store is amazing!
May 9, 2024
Reply from hmv (UK) - Romford
Hi Georgie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Friendly staffs
The staffs were so friendly and made my click and collect experience so easy.
May 3, 2024
Reply from hmv (UK) - Romford
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Romford
Hello Dean
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Friendly and helpful staff
April 25, 2024
Reply from hmv (UK) - Romford
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
A very efficient and friendly service
April 24, 2024
Reply from hmv (UK) - Romford
Hi MARTIN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Romford
Hi Phillip
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I always pop in!
Was just browsing saw a CD I wanted in the sale. Served quickly. Staff in Romford have always been helpful and nice. I always pop in when I'm in town.
April 6, 2024
Reply from hmv (UK) - Romford
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic help
Customer service was excellent very helpful recommend this store to anyone
March 22, 2024
Reply from hmv (UK) - Romford
Hi Craig
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Everything went to plan.
Everything went to plan.
Item is of good quality.
Staff are friendly and efficient.
All round..pleased.
March 17, 2024
Reply from hmv (UK) - Romford
Hi Lee
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very good service nice and polite…
Very good service nice and polite customer service very happy with my product
March 19, 2024
Reply from hmv (UK) - Romford
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Romford
Hi Billy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Love HMV so easy to ask at the counter…
Love HMV so easy to ask at the counter what you want and they look on the computer if it’s not in the shop they order and send it to you simple
February 19, 2024
Reply from hmv (UK) - Romford
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Romford
Hi Mr. Butterwood
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Jay in HMV went over & beyond to help…
Jay in HMV went over & beyond to help her the CD that was not on the shelf got it delivered at my home address & arrived promtly
February 17, 2024
Reply from hmv (UK) - Romford
Hello,
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Romford store and our colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, we hope to see you again soon :)
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