I visited my favourite retail store, that is HMV, but in particular Romford to pick up an order and to make a purchase, Staff are always welcoming to me, helpful, polite, friendly and kind. Donna i... See more
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Location
Switch location7 / 9 Lockwood Walk, RM1 3RH Romford, GB
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On my recent order i was surprised that it was delivered to the shop by royal mail rather than usual stock delivery , apart from that it was fine.
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Was very pleased with the service I recieved at the Romford store. I have always found the staff very polite and helpful and great to be able to talk to someone who knows about music.
Company replied
Always a superb experience with HMV. Delivered in mint condition in a sturdy mailer and was delivered before the release date - much quicker than Amazon and let’s be honest, at this point who actively... See more
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Company details
About hmv (UK) - Romford
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
7 / 9 Lockwood Walk, RM1 3RH, Romford, United Kingdom
4.8
Excellent
317 reviews
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I love this shop the staff are so…
I love this shop the staff are so friendly and welcoming they are always willing to help with anything you ask its a shame the star rating only goes up to 5 because I'd put more stars if I could I'd definitely recommend the romford hmv thank you to all the staff for all your help over 15 years of shopping with you
October 25, 2024
Reply from hmv (UK) - Romford
Hello Joe,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy to order,txt to let me know that…
Easy to order,txt to let me know that order was ready,very quick,good service
October 5, 2024
Reply from hmv (UK) - Romford
Hi Gina
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Romford
Hi Philip
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
Service was efficient and friendly. I really appreciate having this service where I can actually speak to a human being. Thank you
October 1, 2024
Reply from hmv (UK) - Romford
Hi Diane
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Quick delivery & great price.
Timely delivery with the convenience of collect from store.
September 28, 2024
Reply from hmv (UK) - Romford
Hi david
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Seamless service
Seamless. Ordered easily. Released as indicated and collected from store within 48 hours. All along the way being informed by email.
September 21, 2024
Reply from hmv (UK) - Romford
Hi Mike
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful and knowledgeable staff when I…
Helpful and knowledgeable staff when I was pre-ordering an album coming out.
September 13, 2024
Reply from hmv (UK) - Romford
Hi Danielle
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Romford
Hi Luke
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Romford store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Very helpful.
The people are helpful and courteous. They handle my query quickly and efficently.
September 4, 2024
Reply from hmv (UK) - Romford
Hi Rob
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to collect the item
Easy to collect the item, no hanging around very prompt service.
August 20, 2024
Reply from hmv (UK) - Romford
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Friendly and Helpful
Needed to order some old films on DVD. Staff at Romford Branch all very helpful. Wouldn't hesitate going there again.
August 3, 2024
Reply from hmv (UK) - Romford
Hi Patricia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order & collect service excellent
Easy to order in-store and prompt notification when ready for collection. Staff very helpful.
July 17, 2024
Reply from hmv (UK) - Romford
Hi Anne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent in store delivery. Helpful staff.
With the help of one of the staff I ordered a dvd to be picked up at my local store and everything was handled very well. No complaints.
July 21, 2024
Reply from hmv (UK) - Romford
Hi ANDREW
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Romford
Hello MARK
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Romford
Hi Stu
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service is what HMV provides…
Excellent service is what HMV provides all the time.
July 5, 2024
Reply from hmv (UK) - Romford
Hi Mohammed
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy pick up always friendly staff…
Easy pick up always friendly staff willing to help you.
July 1, 2024
Reply from hmv (UK) - Romford
Hello Robert
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Romford
Hi Amjad
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always a pleasure buying from HMV
Always a pleasure buying from HMV. Fancy having a shop where you can interact with a fellow human being. It'll never catch on
June 21, 2024
Reply from hmv (UK) - Romford
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Romford
Hello Miss Harding
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
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