I visited my favourite retail store, that is HMV, but in particular Romford to pick up an order and to make a purchase, Staff are always welcoming to me, helpful, polite, friendly and kind. Donna i... See more
Company replied
Location
Switch location7 / 9 Lockwood Walk, RM1 3RH Romford, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was very pleased with the service I recieved at the Romford store. I have always found the staff very polite and helpful and great to be able to talk to someone who knows about music.
Company replied
I ordered a record as a Christmas gift for my niece, paid for the item (£35) in November, then just saw out of stock, new stock expected soon, but no other updates. I missed Christmas and it has... See more
Company replied
Always a superb experience with HMV. Delivered in mint condition in a sturdy mailer and was delivered before the release date - much quicker than Amazon and let’s be honest, at this point who actively... See more
Company replied
Company details
About hmv (UK) - Romford
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
7 / 9 Lockwood Walk, RM1 3RH, Romford, United Kingdom
4.8
Excellent
315 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been watching that DVD and I…
I have been watching that DVD and I gave the cat naps card game to my Sister and her husband.
December 24, 2024
Reply from hmv (UK) - Romford
Hi Josh
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to collect items ordered online
Easy to collect items ordered online, friendly staff
December 19, 2024
Reply from hmv (UK) - Romford
Hi HUW
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent customer service
Easy to order online, staff at Romford HMV were excellent and super helpful when collecting my order, excellent customer service!
December 19, 2024
Reply from hmv (UK) - Romford
Hi Mark
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I really like their service
I really like their service. Members of staff are extremely friendly. Orders come when they are expected.
December 12, 2024
Reply from hmv (UK) - Romford
Hi Morgan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon in hmv Romford.
Thanks.
The item I ordered was easy to find and…
The item I ordered was easy to find and delivery was quick.
December 10, 2024
Reply from hmv (UK) - Romford
Hello Michelle
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff were very helpful and seemed very…
Staff were very helpful and seemed very happy to serve me
December 6, 2024
Reply from hmv (UK) - Romford
Hello Julie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Romford
Hi Mr Lowe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Only received one item I’m still…
Only received one item I’m still waiting for the oasis t-shirt I purchased it was in stock when you took my money so there’s no excuse for the delay
December 11, 2024
Reply from hmv (UK) - Romford
Hi Tracey
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. We can see the order is now being processed and will be dispatched soon.
Kind regards
Easy ordered
Easy ordered. Goid communication during delivery and very good customer service in shop.
December 11, 2024
Reply from hmv (UK) - Romford
Hi Donna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Romford
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Romford store staff are really friendly…
Romford store staff are really friendly and helpful. I was looking for a certain vinyl that wasn't available in store, but one of the younger staff members looked it up online for me and ordered it to be delivered in store for me to collect. Fast, friendly and very reliable service. Thank you 😊
December 9, 2024
Reply from hmv (UK) - Romford
Hi Carly
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff in store helpful and…
Staff in store helpful and knowledgeable order arrived quickly and safely
December 8, 2024
Reply from hmv (UK) - Romford
Hi Christine
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff were very polite and helpful…
The staff were very polite and helpful and my order was delivered to the store in good time
December 7, 2024
Reply from hmv (UK) - Romford
Hi Kyriacou
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Romford
Hi Brian,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful member of staff
I went into HMV looking for a game for my son's Nintendo switch. I'm a bit naive when it comes to tech and games and needed some guidance. The member of staff was very helpful, knew exactly what I needed and guided me in the right direction. She was also very friendly and kind.
November 21, 2024
Reply from hmv (UK) - Romford
Hello Adele,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Romford
Hello ken,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Always a superb experience with HMV
Always a superb experience with HMV. Delivered in mint condition in a sturdy mailer and was delivered before the release date - much quicker than Amazon and let’s be honest, at this point who actively wants to give MORE money to Mr Bezos? HMV pay UK employees and UK tax unlike Amazon so please support them!
October 31, 2024
Reply from hmv (UK) - Romford
Hi Oedipus,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Romford
Hi Spencer,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I love this shop the staff are so…
I love this shop the staff are so friendly and welcoming they are always willing to help with anything you ask its a shame the star rating only goes up to 5 because I'd put more stars if I could I'd definitely recommend the romford hmv thank you to all the staff for all your help over 15 years of shopping with you
October 25, 2024
Reply from hmv (UK) - Romford
Hello Joe,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy to order,txt to let me know that…
Easy to order,txt to let me know that order was ready,very quick,good service
October 5, 2024
Reply from hmv (UK) - Romford
Hi Gina
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.