I visited my favourite retail store, that is HMV, but in particular Romford to pick up an order and to make a purchase, Staff are always welcoming to me, helpful, polite, friendly and kind. Donna i... See more
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Location
Switch location7 / 9 Lockwood Walk, RM1 3RH Romford, GB
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See what reviewers are saying
Was very pleased with the service I recieved at the Romford store. I have always found the staff very polite and helpful and great to be able to talk to someone who knows about music.
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Went into store ordered the cd as they did not have it in stock. The assistant ordered it for me within 2 days it was ready for me to collect. They did say it can't take up to 5 days but it didn't. Th... See more
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I ordered a record as a Christmas gift for my niece, paid for the item (£35) in November, then just saw out of stock, new stock expected soon, but no other updates. I missed Christmas and it has... See more
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Company details
About hmv (UK) - Romford
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
7 / 9 Lockwood Walk, RM1 3RH, Romford, United Kingdom
4.8
Excellent
314 reviews
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The staff were very helpful
The staff were very helpful, they knew what they were talking regarding the record I wanted. Cheers
April 30, 2025
Reply from hmv (UK) - Romford
Hi Wayne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
First timeee
The shop is so cool and nicely organised and the staff there are just really nice.
April 18, 2025
Reply from hmv (UK) - Romford
Hi Ya
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Romford
Hi Lizal
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Romford
Hi Leslie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Romford
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Really friendly and helpful staff
Really friendly and helpful staff. Really enjoyed my experience of browsing the shop.
April 3, 2025
Reply from hmv (UK) - Romford
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent experience
Very friendly helpful staff. Ordered the item I needed as out of stock. Fast delivery and collected at store. Very pleased with purchase and staff.
March 21, 2025
Reply from hmv (UK) - Romford
Hi Anne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
excellent service
excellent service from ordering in the romford store through to delivery
March 18, 2025
Reply from hmv (UK) - Romford
Hi Suzanne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The service from Jay in store at…
The service from Jay in store at Romford was exceptional. Helped me out with everything I asked for and I’m so happy with the products I purchased. Long live HMV Romford. Thank you
March 8, 2025
Reply from hmv (UK) - Romford
Hello Elliott
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Romford store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
site said 1-2days. took a week to arrive.
it was okay. i ordered it for click and collect and on the site it said 1-2days.
but it took a week for it to arrive for me to get it
March 1, 2025
very quick and collection smooth
February 26, 2025
Reply from hmv (UK) - Romford
Hi Flynn
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I enjoy looking in HMV to see if…
I enjoy looking in HMV to see if they're good deals I always buys dvd or bluerays
February 26, 2025
Reply from hmv (UK) - Romford
Hi TINA
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Romford
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Click & collect it!
I got my Taylor Swift cd within a couple of days of ordering it online and went to collect it from the Romford store. The staff were so helpful & I’d do it again.
January 23, 2025
Reply from hmv (UK) - Romford
Hi Alida
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordering LPs…
Easy to follow system for ordering LPs with click and collect option. The status of the order was regularly updated and arrived quickly. As always, served by a polite and helpful member of staff at the Romford store.
January 19, 2025
Reply from hmv (UK) - Romford
Hi Suzanne
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I returned a faulty LP
I returned a faulty LP. Ian was very helpful and ordered a replacement with very little fuss. It arrived swiftly with no defects.
January 11, 2025
Reply from hmv (UK) - Romford
Hi OldChap
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Romford
Hello Ian
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
It would be nice if hmv notified me…
It would be nice if hmv notified me when my order was in at the store that I choose.
This has happened every time I place an order
December 30, 2024
Reply from hmv (UK) - Romford
Hi Colin
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
This was a gift for my son not many…
This was a gift for my son not many shops around anymore, so really pleased with the click and collect service. Good price and excellent service. Only took a couple of days for the item to arrive.
December 26, 2024
Reply from hmv (UK) - Romford
Hi Rif
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I have been watching that DVD and I…
I have been watching that DVD and I gave the cat naps card game to my Sister and her husband.
December 24, 2024
Reply from hmv (UK) - Romford
Hi Josh
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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