I visited my favourite retail store, that is HMV, but in particular Romford to pick up an order and to make a purchase, Staff are always welcoming to me, helpful, polite, friendly and kind. Donna i... See more
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Location
Switch location7 / 9 Lockwood Walk, RM1 3RH Romford, GB
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See what reviewers are saying
Was very pleased with the service I recieved at the Romford store. I have always found the staff very polite and helpful and great to be able to talk to someone who knows about music.
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Went into store ordered the cd as they did not have it in stock. The assistant ordered it for me within 2 days it was ready for me to collect. They did say it can't take up to 5 days but it didn't. Th... See more
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I ordered a record as a Christmas gift for my niece, paid for the item (£35) in November, then just saw out of stock, new stock expected soon, but no other updates. I missed Christmas and it has... See more
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Company details
About hmv (UK) - Romford
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
7 / 9 Lockwood Walk, RM1 3RH, Romford, United Kingdom
4.8
Excellent
314 reviews
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Reply from hmv (UK) - Romford
Hi jerry
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Romford
Hi Graham
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Romford
Hi MR
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent service and peace of mind.
I pre ordered the 50th Genesis anniversary set as a gift for my husband. Logan, who served me, was very helpful and answered all my questions. The reason I bought this from HMV was because I can trust them, knowing I won't be a victim of online fraud and the set will be genuine, not a cheap fake. This gives me peace of mind. My husband is over the moon with his gift.
September 30, 2025
Reply from hmv (UK) - Romford
Hi Debbie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Click and collect
Always a great experience at HMV Romford. The staff are knowledgeable, friendly and extremely helpful.
September 20, 2025
Reply from hmv (UK) - Romford
Hi Claire
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff are so polite and kind
Staff are so polite and kind, made me aware that if I have any issues with the website I can ask them to order for me
September 8, 2025
Reply from hmv (UK) - Romford
Hi Vendori,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
CD order - 'A Matter of Time ' by Laufey
Despatch of CD I ordered was prompt and I was given full info regarding its progress and when it arrived.
Staff at Romford HMV were friendly, polite and helpful when I ordered the CD and again when I picked it up.
September 9, 2025
Reply from hmv (UK) - Romford
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Looking for a pack of K Pop photo…
Looking for a pack of K Pop photo cards. Jay gave us the choice of which one. Brought out all he had.
September 7, 2025
Reply from hmv (UK) - Romford
Hi Nick
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff very knowledgeable and very…
Staff very knowledgeable and very helpful on release dates and make it quick and easy to prey order items and helpful on other release dates
August 3, 2025
Reply from hmv (UK) - Romford
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Because of the cardboard sleeve case for…
Because the cardboard sleeve case for my power rangers 2017 on 4K DISC had some wear and bits of tear around the edges of the cardboard sleeve case
So that’s why I’m giving u a 4star
Kind Regards Ohene
Thanks.
July 19, 2025
Reply from hmv (UK) - Romford
Hi Ohene
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Very helpful assistant
Very helpful assistant. Made the purchase very easy. E mails arrived keeping me updated and when the cd was available.
Excellent service.
Thank you 😊
July 17, 2025
Reply from hmv (UK) - Romford
Hello Robert
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Romford
Hi MR
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff were super helpful and my…
The staff were super helpful and my delivery arrived within the time stated, I was kept informed all the time of the status of my order/delivery defo use this service again
June 30, 2025
Reply from hmv (UK) - Romford
Hi Edward
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
GREAT LOCAL STORE IN ROMFORD STAFF…
GREAT LOCAL STORE IN ROMFORD STAFF HELPFULL BUT I DO MISS THE POINTS WE USED TO GET WHEN WE BOUGHT ITEAMS IN STORE.
June 20, 2025
Reply from hmv (UK) - Romford
Hi Mike.
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Faster customer service
Faster customer service. Their vinyl are in excellent condition. Everything is well organized in the shop and the staff are very accomodating and knowledgeable regarding vinyl.
June 7, 2025
Reply from hmv (UK) - Romford
Hello Carla
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Shout out to the staff at Romford…
Shout out to the staff at Romford branch! An all round marvellous bunch, their knowledge is outstanding and there's always a good selection of vinyl and DVDs with plenty on the odd side. The addition of the Criterion films et al is also fantastic, as a film lover it's somewhere I could spend hours looking. I'm usually served by my man Jay, great bloke, always cheerful. Peace and Love
Brother P
May 13, 2025
Reply from hmv (UK) - Romford
Hi Brother P!
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Romford
Hi Joseph
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Romford HMV
The staff at HMV Romford are very helpful and patient this helps me as I am a 67 year old man and I’m blind too they will go out of their way to help me
May 23, 2025
Reply from hmv (UK) - Romford
Hi
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Reply from hmv (UK) - Romford
Hi Andrew
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The staff was very helpful especially…
The staff was very helpful especially Donna who went above and beyond to help me
May 18, 2025
Reply from hmv (UK) - Romford
Hi Jane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon 🙂
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