I visited my favourite retail store, that is HMV, but in particular Romford to pick up an order and to make a purchase, Staff are always welcoming to me, helpful, polite, friendly and kind. Donna i... See more
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Location
Switch location7 / 9 Lockwood Walk, RM1 3RH Romford, GB
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See what reviewers are saying
Was very pleased with the service I recieved at the Romford store. I have always found the staff very polite and helpful and great to be able to talk to someone who knows about music.
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Went into store ordered the cd as they did not have it in stock. The assistant ordered it for me within 2 days it was ready for me to collect. They did say it can't take up to 5 days but it didn't. Th... See more
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I ordered a record as a Christmas gift for my niece, paid for the item (£35) in November, then just saw out of stock, new stock expected soon, but no other updates. I missed Christmas and it has... See more
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Company details
About hmv (UK) - Romford
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
7 / 9 Lockwood Walk, RM1 3RH, Romford, United Kingdom
4.8
Excellent
314 reviews
Asks customers to review
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Good service
I ordered a DVD on-line and arranged to collect it at my nearest store in Romford, Essex.
The process was straightforward and I was able to collect the DVD without delay at the store
December 27, 2025
Reply from hmv (UK) - Romford
Hi Sue
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered 3 vinyls online
I ordered 3 vinyls online, 1 was out of stock, but I was kept informed throughout the process. I received the email to collect my vinyls, with 1 reference number I was able to collect them at my convenience and all 3 were ready at the same time.
December 28, 2025
Reply from hmv (UK) - Romford
Hello MRS
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Romford
Hello NEIL
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Great service
I was happy HMV was able to get me a copy of an album that is out of stock, they sourced it for me. Very pleased.
December 21, 2025
Reply from hmv (UK) - Romford
Hi Usha
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Staff was very helpful and ordered…
The Staff was very helpful and ordered the DVD I wanted then picked it up the following weekend. Great
December 15, 2025
Reply from hmv (UK) - Romford
Hi Marvin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Simple click and collect
The staff we're helpful at doing there job and it was a simple click and collect the item was in the condition as described overall I'm happy with my purchase the only thing I didn't know was 3d Blu-ray movies require a 3d television or monitor in order for to watch but my product came with two disc's one for 3d Blu-ray and the other for Blu-ray addition I guess I should have done some work
December 12, 2025
Reply from hmv (UK) - Romford
Hi En
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Good service friendly helpfull staff
December 8, 2025
Reply from hmv (UK) - Romford
Hi R
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Romford store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Staff are really helpful and very…
Staff are really helpful and very pleasant to deal with
December 3, 2025
Reply from hmv (UK) - Romford
Hi Wendy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
really easy to order messaged me when…
really easy to order messaged me when product was in. staff were professional and polite. would shop again no problems
December 3, 2025
Reply from hmv (UK) - Romford
Hi Jim
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very efficient and friendly team
Very efficient and friendly team. I requested and paid for the goods and it was delivered within a week.
November 24, 2025
Reply from hmv (UK) - Romford
Hi Fay
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order
Easy to order,e.mail received saying ready for collection. Customer advisor, Gary,very pleasant and helpful. Can't say much about my purchase as it's a Xmas prezzie.
November 21, 2025
Reply from hmv (UK) - Romford
Hi LAURAINE
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The face of HMV
The staff are helpful and as in the past sympathetic to my sight issues: staff have demonstrated a good-natured willingness to type in my email address for my email receipt. HMV has a reputation for aggressive management of its staff, which I think is unwise not least because we are still a long way from being greeted by genial androids serving behind the counter.
November 22, 2025
Reply from hmv (UK) - Romford
Hi Simon,
Thank you for leaving us a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Romford
Hi there,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Helpful and pleasant young member of…
Helpful and pleasant young member of staff at Romford. I purchased one cd and he ordered another to be collected at Colchester.
Anonymous review please!
November 20, 2025
Reply from hmv (UK) - Romford
Hello there!
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
The staff are friendly and very helpful…
The staff are friendly and very helpful and are very Good at doing orders if you are looking for anything like dvds or something else they can check to see if they have it or not thank you for all your help.
November 19, 2025
Reply from hmv (UK) - Romford
Hi Micheal
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful and efficient
My order was delivered quickly to the Romford store to be picked up and the guy at the counter (Ian) was very efficient and helpful.
November 13, 2025
Reply from hmv (UK) - Romford
Hi Kathy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Romford
Hi Nancy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Been using hmv Romford for years jay…
Been using hmv Romford for years jay and Gary are brilliant they make my purchase so easy
November 14, 2025
Reply from hmv (UK) - Romford
Hello Paul,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Romford
Hello Janet
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
I had to change a lp and the lady who…
I had to change a lp and the lady who served me couldn't have been more helpful very polite
November 1, 2025
Reply from hmv (UK) - Romford
Hi LesleyGreen
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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