I placed an online order for the ultra-hd disc in my local Romford store. Excellent customer service, as the item delivered on time and with it sealed and well-package.
Company replied
Location
Switch location7 / 9 Lockwood Walk, RM1 3RH Romford, GB
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See what reviewers are saying
I was very happy with my purchasing experience, from ordering through the website right through to collection from the store. Jay was very helpful, friendly snd professional
Company replied
I ordered a record as a Christmas gift for my niece, paid for the item (£35) in November, then just saw out of stock, new stock expected soon, but no other updates. I missed Christmas and it has... See more
Company replied
I have always had a great experience at this HMV store in Romford. But l don't know which purchase this request for feedback is referring to. It doesn't say. So even though l would never give anythin... See more
Company replied
Company details
About hmv (UK) - Romford
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
7 / 9 Lockwood Walk, RM1 3RH, Romford, United Kingdom
4.8
Excellent
295 reviews
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Smooth purchase and collection
I was very happy with my purchasing experience, from ordering through the website right through to collection from the store.
Jay was very helpful, friendly snd professional
May 1, 2026
Reply from hmv (UK) - Romford
Hi Debbie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent customer service
I placed an online order for the ultra-hd disc in my local Romford store. Excellent customer service, as the item delivered on time and with it sealed and well-package.
May 1, 2026
Reply from hmv (UK) - Romford
Hi Bryan,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The customer service was very good
The customer service was very good, the staff were polite, humorous and helpful. Keep it up 😊❤️
April 22, 2026
Reply from hmv (UK) - Romford
Hi Ridwan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly store
Easy to order online, collected in romford store, where the female assistant was friendly and efficient.
April 16, 2026
Reply from hmv (UK) - Romford
Hello Ellen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Romford
Hi Amanda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Vinyl..
As always a visit to Romford HMV is a pleasure.. Staff very friendly and knowledgeable.. can highly recommend 👍🤓
April 17, 2026
Reply from hmv (UK) - Romford
Hi Steve,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Hmv Romford they help me get the film I…
Hmv Romford they help me get the film I needed thank you Hmv
April 4, 2026
Reply from hmv (UK) - Romford
Hi ROBERT
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Romford
Hi Jeff
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff at Romford hmv
I ordered 3 dvd sets for pick up in my Romford HMV.
The staff are always polite and helpful.
The staff are knowledgeable and always seem happy.
I love this store.
March 26, 2026
Reply from hmv (UK) - Romford
Hi Sharon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Romford
Hi Luke,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Romford
Hi Jason,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Went to the hmv shop ordered my wallet…
Went to the hmv shop ordered my wallet delivery wascforcfree arrived super fast thanks guys for fantastic customer service and being able to order so easy in store
March 3, 2026
Reply from hmv (UK) - Romford
Hello Debbie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
made a pre-order for a vinyl
made a pre-order for a vinyl, very quick and easy. had updates throughout the process. delivery was super quick once the item was avaliable!
November 19, 2025
Reply from hmv (UK) - Romford
Hello Olivia
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent from hmv
Tried a few times to get my cd but could never find it. Ordered it online and picked it up after a few days. Service and packaging was excellent. Very happy listening to Bryan Adams
February 13, 2026
Reply from hmv (UK) - Romford
Hi Steven
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The best service ever.
I ordered an item from Romford store some weeks ago and I can say people there are very professional. Thank you for any support you gave me.
February 15, 2026
Reply from hmv (UK) - Romford
Hi Orlando
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really happy that I could pick up my CD…
Really happy that I could pick up my CD and be able to ask questions relating to other products and hearing from a real person.
February 4, 2026
Reply from hmv (UK) - Romford
Hi Penelope
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Prompt delivery of vinyl to Romford…
Prompt delivery of vinyl to Romford store. Love the store. Staff friendly & helpful.
January 28, 2026
Reply from hmv (UK) - Romford
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Your staff are always helpful
Your staff are always helpful, whether helping me find the cd’s that I want or ordering them for me.
Gary and Jay are very efficient, and patient and pleasant to an oldie like me.
Keep it up!
January 26, 2026
Reply from hmv (UK) - Romford
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service staff always helpful and…
Great service staff always helpful and knowledgeable always able to obtain what i am looking for
January 26, 2026
Reply from hmv (UK) - Romford
Hello Ronald,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff were very helpful
January 19, 2026
Reply from hmv (UK) - Romford
Hello,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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