Excellent service from Mark when ordering a CD to click and collect from store. Friendly and helpful. Speedy dispatch of order. Being able to collect my order from store soon after dispatch. Excell... See more
Company replied
Unit 4, The Arcade, Meadowhall, S9 1EH Sheffield, GB
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Excellent service from Mark when ordering a CD to click and collect from store. Friendly and helpful. Speedy dispatch of order. Being able to collect my order from store soon after dispatch. Excell... See more
Company replied
The DVDs arrived earlier than expected, which was a pleasant surprise and all the discs were in great condition. The cashier who served me was very friendly and helpful in finding what I was looking... See more
Company replied
Arrived when said and collected with no problem from friendly and helpful staff at Meadowhall, Sheffield, HMV store. Would recommend.
Company replied
Visited my local branch for a stock up on some physical media. The store was very clean & tidy & accessible to all area’s. No problem finding what I wanted the area ( 4K ) clearly marked & spli... See more
Company replied
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

Unit 4, The Arcade, Meadowhall, S9 1EH, Sheffield, United Kingdom
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very helpful store assisstant who enabled me to purchase what i needed

Reply from hmv (UK) - Sheffield Meadowhall
a knowledgeable sales person, Dan who explained the whole procedure of purchasing a cd, I have yet to pick it up though.

Reply from hmv (UK) - Sheffield Meadowhall
They were very helpful and I feel confident of help in the future

Reply from hmv (UK) - Sheffield Meadowhall
Ordered in store Thursday notified next day it was on the way e mail from store the next Monday it had been delivered. Great service

Reply from hmv (UK) - Sheffield Meadowhall

Reply from hmv (UK) - Sheffield Meadowhall

Reply from hmv (UK) - Sheffield Meadowhall
Easy to order and collect from store, staff pleasant and order ready and complete.

Reply from hmv (UK) - Sheffield Meadowhall

Reply from hmv (UK) - Sheffield Meadowhall
Lovely staff in shop busy but gave me time. Records not in store were ordered there and then and arrived on time

Reply from hmv (UK) - Sheffield Meadowhall
The service in the store was very good. I received the item I wanted

Reply from hmv (UK) - Sheffield Meadowhall

Reply from hmv (UK) - Sheffield Meadowhall
When I visited the store to look for a number of dvds for Xmas gifts I had no idea how to find them in the store, the help I received to locate them in store was great, the assistant was very helpful and I was able to buy 2 and order 1 in store to collect later, I was kept updated by email and went back back to the store within a few days of ordering to collect a third dvd. A very efficient process throughout.
The assistant who helped me in store guided me through how the dvds are stored and catalogued so I could find them myself next time.

Reply from hmv (UK) - Sheffield Meadowhall
Been a bit of a mix up (on my part) needed to cancel online order/be refunded. William dealt with my query by email and was brilliant,quick,excellent communication throughout. The staff in the store were helpful,polite and knowledgable..Thankyou all great team..

Reply from hmv (UK) - Sheffield Meadowhall
Excellent service when ordering my vinyl. Arrived in store in time for Xmas. Collected easily and without issues. Well done

Reply from hmv (UK) - Sheffield Meadowhall
Staff were extremely helpful in sourcing the three albums/vinyls I was looking for and trying to get the best deal. They were very patient too! Many thanks.

Reply from hmv (UK) - Sheffield Meadowhall
Tried Amazon for this purchase but they couldn't deliver. HMV ordered it and were very efficient in letting me know it was ready for pickup up just 4 days later. The staff were very helpful and pleasant.

Reply from hmv (UK) - Sheffield Meadowhall
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