Lovely service absolutely adore the staff in HMV Shrewsbury. Always super happy and helpful, and always have the best suggestion's on things to be able to watch. Ordering DVDs in store super simple.
Company replied
Location
Switch locationUnit SU20, Darwin Shopping Centre, Pride Hill, SY1 1BN Shrewsbury, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Well pleased with HMV went in to their Shrewsbury Branch as soon as I knew there was a new LP for release and the young assistant Archie was most helpful and arranged for the LP to sent to us on the... See more
Company replied
Reviewing postal order: Ordered an item to receive on its release date and it arrived the day after, even though it advised it was in transit on the day. Reviewing local store: Had an unexpected da... See more
Company replied
The staff are always very friendly and helpful,if it’s not there they will get it for you or do their best.
Company replied
Company details
About hmv (UK) - Shrewsbury
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit SU20, Darwin Shopping Centre, Pride Hill, SY1 1BN, Shrewsbury, United Kingdom
4.9
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good friendly service at the Shrewsbury…
good friendly service at the Shrewsbury store
November 27, 2025
Reply from hmv (UK) - Shrewsbury
Hello Mr Clive
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I was highly stressed going into the…
I was highly stressed going into the shop in Shrewsbury with a 15-year-old and a 5-year-old, both of whom are hyperactive and neurodiverse. My 15-year-old wanted a record player along with his new guitar, and my stress levels were through the roof. However, the store manager covering that day was amazing. Walsall/Wolverhampton. He was very informative, helped arrange for the purchase to be shipped to our house, and most importantly, my 15-year-old engaged well with him. They talked about their love for music and guitars, and the manager was fantastic with both of them and with me. Despite the stressful day of Christmas shopping, I was happy to return to work the following day!
November 26, 2025
Reply from hmv (UK) - Shrewsbury
Hi Amy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order the item through the Shrewsbury…
Order the item through the Shrewsbury shop and all the information given about delivery and collection was correct. Delivered to shop on date said and emails sent about progress of order. Very impressed with service providered.
November 25, 2025
Reply from hmv (UK) - Shrewsbury
Hi customer,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Shrewsbury
Hi Sean,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon
The Shrewsbury Store Team - thank you.
Your team in the Shrewsbury store are always helpful, professional, and totally passionate about the products for sale in store - what a joy to deal with them - long may HMV be a presence on the High Street.
November 19, 2025
Reply from hmv (UK) - Shrewsbury
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Shrewsbury
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
got what i wanted at a good price and…
got what i wanted at a good price and delivered
November 12, 2025
Reply from hmv (UK) - Shrewsbury
Hi there!
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Shrewsbury
Hi Jess,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Comfort in Sound 2025
Ordered this CD as it wasn't available in the shop,and it turned up within a week,great customer service and Brodie was mega,knowledgeable,friendly and a credit to your company
November 3, 2025
Reply from hmv (UK) - Shrewsbury
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Coouldnt be better!'
Couldn't be better. Efficient and knowledable staff. Always a pleasure.
November 1, 2025
Reply from hmv (UK) - Shrewsbury
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent service - very impressive!
Very friendly and helpful service that went well beyond the needs of the situation. Rich and his colleague did their best to give me the information I needed.
October 13, 2025
Reply from hmv (UK) - Shrewsbury
Hi Mrs Saunders
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Good condition
Good condition, arrived on the day of release. Well done all round, big fan!
October 15, 2025
Reply from hmv (UK) - Shrewsbury
Hi Sam
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The guy in the Shrewsbury store so was…
The guy in the Shrewsbury store so was helpful & friendly.
October 14, 2025
Reply from hmv (UK) - Shrewsbury
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff
Very helpful staff. Nothing was a problem. Time was not an issue; courteous throughout. Thank you 👍👍😊. I'll be coming again.
October 7, 2025
Reply from hmv (UK) - Shrewsbury
Hi Nicholas
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff so good attention to detail and…
Staff so good attention to detail and friendly approach and very helpful finding the product you want
October 7, 2025
Reply from hmv (UK) - Shrewsbury
Hi Rob
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Shrewsbury store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Shrewsbury
Hello Alan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Would Recommend
Easy ordering process, arrived quickly and well packaged.
Great service, would recommend.
September 17, 2025
Reply from hmv (UK) - Shrewsbury
Hi Lisa
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
For someone like me.
I tend to know exactly what I want and your staff are always ready to help me find it(generally something that needs to be ordered in).
They are knowledgable and friendly. This is important to me.
September 4, 2025
Reply from hmv (UK) - Shrewsbury
Hi Helga
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy access to the store delivered on…
Easy access to the store delivered on time sales advisor was very helpful when collecting my order
August 30, 2025
Reply from hmv (UK) - Shrewsbury
Hello Jake
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service
Yet again, great service from the staff of HMV ordering and communications regarding my purchase. Now to get around to do a binge watch.
August 22, 2025
Reply from hmv (UK) - Shrewsbury
Hi Arthur
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.