hmv (UK) - Shrewsbury Reviews 

205
TrustScore 5 out of 5

4.9

Unit SU20, Darwin Shopping Centre, Pride Hill, SY1 1BN Shrewsbury, GB


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Rated 5 out of 5 stars

Lovely service absolutely adore the staff in HMV Shrewsbury. Always super happy and helpful, and always have the best suggestion's on things to be able to watch. Ordering DVDs in store super simple.

Company replied

Rated 5 out of 5 stars

Well pleased with HMV went in to their Shrewsbury Branch as soon as I knew there was a new LP for release and the young assistant Archie was most helpful and arranged for the LP to sent to us on the... See more

Company replied

Rated 2 out of 5 stars

Reviewing postal order: Ordered an item to receive on its release date and it arrived the day after, even though it advised it was in transit on the day. Reviewing local store: Had an unexpected da... See more

Company replied

Rated 5 out of 5 stars

The staff are always very friendly and helpful,if it’s not there they will get it for you or do their best.

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Shrewsbury

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • Unit SU20, Darwin Shopping Centre, Pride Hill, SY1 1BN, Shrewsbury, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

205 reviews

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1-star

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4.9

All reviews

(205)

30,426 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communication

Good communication via web site and email.
Ordered item was collected from specified outlet with no problems.

December 5, 2024
hmv (UK) - Shrewsbury logo

Reply from hmv (UK) - Shrewsbury

Hi Raymond

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Friendly staff and efficient service

Friendly staff and efficient service

November 30, 2024
hmv (UK) - Shrewsbury logo

Reply from hmv (UK) - Shrewsbury

Hi Helen

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Ordered a cd box set for a Christmas…

Ordered a cd box set for a Christmas present and collected in store. Quick delivery and very friendly staff.

November 26, 2024
hmv (UK) - Shrewsbury logo

Reply from hmv (UK) - Shrewsbury

Hi Mrs Hall

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great customer service

Great customer service, checked stock files for me and ordered goods where possible.

November 25, 2024
hmv (UK) - Shrewsbury logo

Reply from hmv (UK) - Shrewsbury

Hi RACHEL

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

So easy

So easy. Ordered on line. Got 20% off from referral voucher.
Chose to pick up from store who were completely efficient in finding my item.
Great

November 24, 2024
hmv (UK) - Shrewsbury logo

Reply from hmv (UK) - Shrewsbury

Hi Mr Etherington, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Staff member was particularly helpful

Staff member was particularly helpful, took me to the classical section, asked what I was looking for, looked up the particular piece and offered to order the cd it was on for me. All done in a helpful and friendly way rather than being pushy. I ordered the cd and it arrived as expected. A very happy experience.

November 11, 2024
hmv (UK) - Shrewsbury logo

Reply from hmv (UK) - Shrewsbury

Hi JoP

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

The young man at HMV was very helpful…

The young man at HMV was very helpful and my CD arrived at the store as arranged.

November 16, 2024
hmv (UK) - Shrewsbury logo

Reply from hmv (UK) - Shrewsbury

Hello Valerie

Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. 

Thanks for shopping with hmv, see you again soon :-)

Rated 5 out of 5 stars

Easy to order online and items arrived…

Easy to order online and items arrived quickly

November 14, 2024
hmv (UK) - Shrewsbury logo

Reply from hmv (UK) - Shrewsbury

Hi Tony

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

great music

staff played mario kart music on the radio

November 8, 2024
hmv (UK) - Shrewsbury logo

Reply from hmv (UK) - Shrewsbury

Hi Oli, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Slick service

Slick service. Collecting from the shop saved me postage. Thanks

October 31, 2024
hmv (UK) - Shrewsbury logo

Reply from hmv (UK) - Shrewsbury

Hi Nicholas

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Fab, quick service.

Product in good condition upon collection. Arrived quickly and good communication re dispatch & when it was ready. :)

October 26, 2024
hmv (UK) - Shrewsbury logo

Reply from hmv (UK) - Shrewsbury

Hi Amanda

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Order was placed efficiently and…

Order was placed efficiently and arrived in specified time, will do an order again.

October 19, 2024
hmv (UK) - Shrewsbury logo

Reply from hmv (UK) - Shrewsbury

Hi Ian, 

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Great service. As described. Easy!

Delivered promptly. Friendly in store service. All good!

October 13, 2024
hmv (UK) - Shrewsbury logo

Reply from hmv (UK) - Shrewsbury

Hi Theresa

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Getting my Button Moon DVD

The Staff were extremely apologetic for the Delay, Thankfully, My Button Moon DVD Collection was delivered to the store safely.

October 1, 2024
hmv (UK) - Shrewsbury logo

Reply from hmv (UK) - Shrewsbury

Hi Leonard

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Stef at HMV Shrewsbury was really…

Stef at HMV Shrewsbury was really helpful when I ordered my dvd . A great service and so quick !

September 4, 2024
hmv (UK) - Shrewsbury logo

Reply from hmv (UK) - Shrewsbury

Hi Nicola

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Great staff in Shrewsbury HMV store

Great staff in Shrewsbury HMV store
Really friendly and helpful
Ordered various cd’s to be delivered to store
Super efficient service
10/10

August 31, 2024
hmv (UK) - Shrewsbury logo

Reply from hmv (UK) - Shrewsbury

Hello Russell

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Hassle free

Hassle free. Kept informed of order progress.

August 26, 2024
hmv (UK) - Shrewsbury logo

Reply from hmv (UK) - Shrewsbury

Hi Matt

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars
hmv (UK) - Shrewsbury logo

Reply from hmv (UK) - Shrewsbury

Hi 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Live the shop. Staff very helpful.

Live the shop.staff very helpful. Lots of things to buy.

August 18, 2024
hmv (UK) - Shrewsbury logo

Reply from hmv (UK) - Shrewsbury

Hi JULIE

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Helpful and kind

bought dvd blue ray bu mistake your staff was helpful in finding a solution. Also ordered dvd arrived promptly as said

August 7, 2024
hmv (UK) - Shrewsbury logo

Reply from hmv (UK) - Shrewsbury

Hi 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

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