I was looking for a DVD which wasn't in stock. I asked a member of staff for help who looked on the system & found a batch of them were due to be delivered soon but he didn't know when. He explained e... See more
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Location
Switch location176-178 High St, SO14 2BY Southampton, GB
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See what reviewers are saying
Wish you had more versions of the new ateez album that were listed on the website but not in store
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Bought my daughter the Rumi Funko Pop & had it delivered to my local store. Website was easy to use, received email updates & the staff were polite & helpful when we came in to collect it. Positive ex... See more
Company replied
I've been buying kpop albums(cds) from Hmv for a while now. Until recently it has been easy to find in store as well as new releases. My last 2 visits have been frustrating as it has moved within the... See more
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Company details
About hmv (UK) - Southampton
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
176-178 High St, SO14 2BY, Southampton, United Kingdom
4.8
Excellent
278 reviews
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This company invites their customers to review, whether positive or negative
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Love Morrissey's new Album!
Considering what I was looking for was out of stock it didn't take long for it to be delivered to store, great service.
March 19, 2026
Reply from hmv (UK) - Southampton
Hello Sue
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The service and help was brilliant I…
The service and help was brilliant I did an in store order for click and collect and was able to pick it up easily and the staff were friendly and helpful would recommend to many
March 22, 2026
Reply from hmv (UK) - Southampton
Hi Jacob
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Southampton
Hi kenzie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I entering the store the atmosphere…
On entering the store the atmosphere felt amazing. Music playing at just the right level.[ Harry Styles ❤️]
The staff all seemed to know what there role was.
Mel served me. He was very helpful sorting my pre-order out. Thank you Mel for making me feel a valued customer
March 12, 2026
Reply from hmv (UK) - Southampton
Hello there,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Southampton
Hello there,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great Store
Purchased CD in advance for Michael Monroe in store signing. Great experience, staff friendly and helpful, even taking a photo for me.
February 24, 2026
Reply from hmv (UK) - Southampton
Hi Simon,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Southampton
Hello sarah
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Royal Mail Delays
I had purchased 'Unforgotten' series 1 to 4, but neither I nor the assistant realised that the case did not contain any discs and was merely a display case. Fortunately I had kept the receipt and Harry was very helpful in sorting out the paperwork of the refund and ordering the replacement. I revisited after 6 days, but it had not arrived and was told to wait for e-mails advising of despatch and receipt at the shop. I did, somewhat later, receive a notice of despatch, but waited vainly for the notice that it had been received at the shop. I eventually revisited again and obtained the set. I had assumed that the item would be part of a periodic re-stocking from a distribution centre and was surprised it had been sent via 'Royal Mail', hence the delay!
February 15, 2026
Reply from hmv (UK) - Southampton
Hi William,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
Customer service
Member if staff taking order was very helpful. I was kept updated via email. Easy to collect from the shop.
February 3, 2026
Reply from hmv (UK) - Southampton
Hi Carol
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Southampton
Hi Tak
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I Think HMV has a good variety of dvds…
I Think HMV has a good variety of dvds and the staff are very helpful
February 5, 2026
Reply from hmv (UK) - Southampton
Hi Tim,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Pretty much perfect
I ordered an item online, for an excellent price, for collection in store, but which was out of stock at the time.
I was kept informed as to when it would arrive, and indeed, it arrived when expected. I picked it up tge same day as I was notified and was served very well by Amelia, who is a credit to the store and to HMV as a whole.
January 27, 2026
Reply from hmv (UK) - Southampton
Hi Hugh
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Southampton
Hi Carl,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Was expecting me and was helpful and…
Was expecting me and was helpful and jovial people. Would highly recommend store.
January 24, 2026
Reply from hmv (UK) - Southampton
Hello Bailey,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Well package and safe
I brought an Enhypen album when it was due on the 16'th it arrived safely and the packaging well amazing
January 23, 2026
Reply from hmv (UK) - Southampton
Hi E.M
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Southampton
Hi Carol
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service and help from a young…
Great service and help from a young lady staff member...
I'm glad that HMV still have shops and can easily order on-line....
January 17, 2026
Reply from hmv (UK) - Southampton
Hi Stephen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Fabulous store, fabulous staff!
3 for £66 vinyl is unbeatable! Free click and collect is always so quick and easy. Was served by Megan to pick up my order who was lovely.
December 31, 2025
Reply from hmv (UK) - Southampton
Hi Kaitlyn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Bought my daughter the Rumi Funko Pop &…
Bought my daughter the Rumi Funko Pop & had it delivered to my local store. Website was easy to use, received email updates & the staff were polite & helpful when we came in to collect it. Positive experience & would highly recommend.
December 21, 2025
Reply from hmv (UK) - Southampton
Hi Sarah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order a record when it wasn't…
Easy to order a record when it wasn't in stock. Choice of click&collect or home delivery. Helpful, friendly staff.
January 4, 2026
Reply from hmv (UK) - Southampton
Hi Akke
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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