Bought my daughter the Rumi Funko Pop & had it delivered to my local store. Website was easy to use, received email updates & the staff were polite & helpful when we came in to collect it. Positive ex... See more
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Location
Switch location176-178 High St, SO14 2BY Southampton, GB
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I had purchased 'Unforgotten' series 1 to 4, but neither I nor the assistant realised that the case did not contain any discs and was merely a display case. Fortunately I had kept the receipt and Harr... See more
Company replied
I've been buying kpop albums(cds) from Hmv for a while now. Until recently it has been easy to find in store as well as new releases. My last 2 visits have been frustrating as it has moved within the... See more
Company replied
I was looking for a DVD which wasn't in stock. I asked a member of staff for help who looked on the system & found a batch of them were due to be delivered soon but he didn't know when. He explained e... See more
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Company details
About hmv (UK) - Southampton
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
176-178 High St, SO14 2BY, Southampton, United Kingdom
4.8
Excellent
278 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Was very helpful when I was picking up…
Was very helpful when I was picking up a parcel . Very pleasant attitude too .
December 30, 2025
Reply from hmv (UK) - Southampton
Hi Teresa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good knowledge and good help
Good knowledge and good help from the staff. This is the second good experience here in a month so couldn’t help but be impressed.
December 16, 2025
Reply from hmv (UK) - Southampton
Hello Glen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Helpful
I went into store to try and find some cds for a family members Xmas presents. The staff were really helpful in finding what I needed and the out of stock cd they said I can order online which I did with ease.
December 16, 2025
Reply from hmv (UK) - Southampton
Hi Karen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Southampton
Hello Colin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Southampton
Hello Linzi
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The salesperson Megan was an absolute…
The salesperson Megan was an absolute sweetheart, complemented my nails and was so polite and helpful. I always enjoy going to that branch of HMV but today was even better thanks to lovely Megan who served me at the till.
December 23, 2025
Unprompted review
Reply from hmv (UK) - Southampton
Hi Consumer
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Southampton store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
The staff member in my local store was…
The staff member in my local store was helpful and found my order quickly and he also found me other products that I wished to buy
December 18, 2025
Reply from hmv (UK) - Southampton
Hi Mandy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Happy customer
Easy to order. Status updated when required. Delivery on date given and a £2+ refund given with no explanation.
Very satisfied customer
.
December 14, 2025
Reply from hmv (UK) - Southampton
Hi Jan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was given a delivered notice from the…
I was given a delivered notice from the Royal stating that they had left my parcel in my blue bin however when I checked it wasn’t there
December 8, 2025
Unprompted review
Reply from hmv (UK) - Southampton
Hi Kane
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Southampton
We love to hear that Clive, great stuff and thank you for shopping with us at hmv!
Reliable service.
December 3, 2025
Reply from hmv (UK) - Southampton
Hello customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
HMV service
HMV has so many K-pop albums there and there is so many to choose from, I was looking for the stray kids album and I asked one of the workers and they were so nice and their service was great I would recommend them for kpop albums!!!
December 7, 2025
Unprompted review
Reply from hmv (UK) - Southampton
Hi Nadine
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Southampton
Hello Michael
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Hassle free purchase
Communication was excellent. The items were dispatched promptly.
Pick up at the Southampton store was straight forward, and the staff courteous and efficient.
November 30, 2025
Reply from hmv (UK) - Southampton
Hi MR
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon 🙂
Michelle
Customer Service Team
hmv.com
Ordering online is easy and I get the…
Ordering online is easy and you get the choice to have your order delivered to store.( there is no delivery fee for this ). I would rather collect from store as it means I don't have to wait in or risk the order being kept on the doorstep. Also I am kept up to date by email letting me know when to expect the order to arrive and when it actually dies.
November 26, 2025
Reply from hmv (UK) - Southampton
Hi Lynn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon
you guys kept me updated on the time nd…
you guys kept me updated on the time nd delivery was perfect! so helpful
November 26, 2025
Reply from hmv (UK) - Southampton
Hi Jennifer,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered item in store for home delivery…
Ordered item in store for home delivery for an item they did not have in store. Was very straightforward and staff were very helpful. Item arrived within a week with no issues
November 22, 2025
Reply from hmv (UK) - Southampton
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Bought 3 vinyls for my daughter for…
Bought 3 vinyls for my daughter for Christmas, perfectly packaged. Don’t expect anything less from HMV, thank you ⭐️⭐️⭐️⭐️⭐️
November 25, 2025
Reply from hmv (UK) - Southampton
Hi Emily,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Southampton
Hi Linda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Professional service.
Helpful staff,and caring in the job they do,at hmv southampton. The staff ordered a special cd of pink Floyd on their computer. I received the cd very promptly. Thank you for excellent customer service.
November 13, 2025
Reply from hmv (UK) - Southampton
Hi Terence
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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