I always return to HMV Southend,as the staff are very knowledgeable about their stock,I visited about a week ago, enquiring about a mature “Country and Western” artist for 38years named Alan J... See more
Company replied
Location
Switch location134 - 146 High Street, SS1 1JX Southend-on-Sea, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The ladies and gents of HMV Southend have always been very helpful and they have impressive knowledge of their range of dvds, blu rays and music. A female member of staff searched the stock ro... See more
Company replied
Instore staff refusing to accept Love 2 Shop card, only rectified when I complained to the Customer Care Team. Even upon return the staff were still unsure whether to accept the card or not for the p... See more
Company replied
Skull Candy replacement It took a bit of time but thank you to Shay the manager for exchanging my expensive noise cancelling headphones. You went a above and beyond and I think the mixed messages ab... See more
Company replied
Company details
About hmv (UK) - Southend
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
134 - 146 High Street, SS1 1JX, Southend-on-Sea, United Kingdom
4.7
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great selection of Steelbook releases…
Great selection of Steelbook releases and other media
My only negative is the delivery takes forever to get to my home
September 6, 2023
Reply from hmv (UK) - Southend
Hi Trevor
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Southend
Hi Darren
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments.
Thanks so much and we hope to see you again soon :-)
Excellent service
August 15, 2023
Reply from hmv (UK) - Southend
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It was very easy to place my order…
It was very easy to place my order online. They messaged me when it gad arrived in the store. The staff were very polite when I went to pick up my order.
August 10, 2023
Reply from hmv (UK) - Southend
Hi Sonia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly polite and always very helpful.
July 16, 2023
Reply from hmv (UK) - Southend
Hi Maureen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful HMV.l
The lady at HMV Store was very helpful. I was able to order a C.D. It arrived at my home promptly.
July 5, 2023
Reply from hmv (UK) - Southend
Hi Gizmo.
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff are always cheerful and helpful
Staff are always cheerful and helpful. Willing to go out of their way to assist with any queries.
July 5, 2023
Reply from hmv (UK) - Southend
Hi Ms Collins
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Southend
Hi Charlotte
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Love the shope and alwas good…
Love the shope and alwas good customer service and super friendly service be happy to shope at HMV
July 4, 2023
Reply from hmv (UK) - Southend
Hi Adam
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Collection of purchases
Easy to use website BUT i myself still prefer going to record stores.
The young girl on the desk was very helpful when i went to collect my purchases.
Thankyou
June 24, 2023
Reply from hmv (UK) - Southend
Hi Sean
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
dvds
The assistant in the hmv store where I ordered the dvds was polite friendly and very helpful. The products arrived within the expected time of arrival and were well packaged.
June 8, 2023
Reply from hmv (UK) - Southend
Hi Olive
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Southend
Hi Valerie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really helpful & very polite a…
Really helpful & very polite a fabtastic service great staff
June 1, 2023
Reply from hmv (UK) - Southend
Hello Tony
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.