hmv (UK) - Southend Reviews 225

Quick, easy and friendly. Also, good excuse to browse a store packed with goodies.

Easy to use website. Reasonable cost. Email notifications for collection. Easy to pick up in local store friendly server.

Your staff are brilliant, the order was quick. Unfortunately the quality of the item was not up to scratch. Dolly Parton Rockstar, HMV exclusive set the vinyls had all torn through the top of record sleaves.

Hmv here is always great, staff is really helpful and they always have what i need

Good customer service when ordering products and ensuring these would be received should any difficulties arise.

About a year ago I walked into my local HMV and into the tail-end of an argument between the member of staff at the till and a customer. This ended with the customer storming out, vowing never to return and with the staff member calling out after him that he was glad that this man was never coming back. In hindsight, I wish that I had raised this with HMV.

Fast forward to September of this year: I was involved in a verbal altercation with the same member of staff, who refused to handover an item that I had purchased, and that I could prove I had purchased with multiple documents, none of which he cared to examine in detail. In addition, he was awkward, impolite and openly disrespectful. I felt as though I was being made to pay for a general unfocused frustration that he had with his job. Eventually he relented. As I turned to ask for a receipt for my purchase, he was already tossing it into the trash with an overhand lob. I will add at this point that I was a regular customer at the store, with the emphasis placed strongly on the word 'was'.

So what's the outcome of this debacle: I can't speak for the other customer. I will not hand money to someone who holds me in such open disdain. I will never set foot in that store again. That's a customer who, over the spread of 33 years, has spent tens of thousands of pounds in HMV.

I suffer nothing from this boycott. Physical media, much of it purchased at a lower price than in HMV, pours through my letterbox. My money circumvents the dying high-street and goes elsewhere.

My advice to HMV staff, from someone who has been employed in service roles in far more hostile environments, is that when you start treating customers as the enemy, you are on a downward spiral, and it is probably time to look for a new line of work.

Really friendly staff!!
Quick & efficient
Happy to help
Even helped us order an item that wasn’t in store

Amazing easy and quick no stress definitely order again

The efficiency order was delt with and email to say it was at shop to be collected

Very helpful had to order what I needed and it came on time

Very pleased with fast despatch to local store ,collected day after notification Danielle was the epitome of customer service showed interest and enthusiasm when dealing with my collected items and even suggested more items in store that may be of interest to me

I wasn't sure whether there was a cd of Joyce Grenfell the young man looked it up and found one very quickly.He was pleasant and interested in my purchase even though he wasn't probably born during that era.

Great selection of Steelbook releases and other media
My only negative is the delivery takes forever to get to my home

Fast delivery, helpful and friendly staff.

It was very easy to place my order online. They messaged me when it gad arrived in the store. The staff were very polite when I went to pick up my order.