I always return to HMV Southend,as the staff are very knowledgeable about their stock,I visited about a week ago, enquiring about a mature “Country and Western” artist for 38years named Alan J... See more
Company replied
Location
Switch location134 - 146 High Street, SS1 1JX Southend-on-Sea, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The ladies and gents of HMV Southend have always been very helpful and they have impressive knowledge of their range of dvds, blu rays and music. A female member of staff searched the stock ro... See more
Company replied
Instore staff refusing to accept Love 2 Shop card, only rectified when I complained to the Customer Care Team. Even upon return the staff were still unsure whether to accept the card or not for the p... See more
Company replied
Skull Candy replacement It took a bit of time but thank you to Shay the manager for exchanging my expensive noise cancelling headphones. You went a above and beyond and I think the mixed messages ab... See more
Company replied
Company details
About hmv (UK) - Southend
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
134 - 146 High Street, SS1 1JX, Southend-on-Sea, United Kingdom
4.7
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff always ready to help finding…
Staff always ready to help finding items.had to return items,no fuss with refund,also great service online
October 19, 2025
Reply from hmv (UK) - Southend
Hi Rich
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The customer service was good and I didn't have to wait to long for my delivery which was brilliant I'm definitely going to order more in the future
The customer service was brilliant and I didn't wait l
October 18, 2025
Reply from hmv (UK) - Southend
Hi Gillian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Southend
Hi Esmaa
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
It was straight forward to order but…
It was straight forward to order but release date was changed.
October 15, 2025
Reply from hmv (UK) - Southend
Hello Customer
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Southend
Hello Bryan,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
your little girl behind the counter was…
your little girl behind the counter was so helpful,I had a tee shirt bought for me,but it was to small,your lady arranged for another one right size to be delivered to my door.Thank you lovely lady,excellent service.
October 5, 2025
Reply from hmv (UK) - Southend
Hi,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The lady at the counter was really…
The lady at the counter was really friendly and helpful!
October 4, 2025
Reply from hmv (UK) - Southend
Hi Shareen,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Southend
Hi Miroslav,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Southend
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly service
Friendly service when collected order at store. Able to exchange CD even though I ordered the wrong on.
October 3, 2025
Reply from hmv (UK) - Southend
Hi Ray
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Southend
Hi Steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Southend
Hello Rosemary
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service thanks…
I received a scratched jumpy copy of In A Silent Way. I phoned the call centre who were excellent (Dean) who arranged to get a copy to Southend-on-Sea branch. Went to branch and it was there brilliantly handled
September 18, 2025
Reply from hmv (UK) - Southend
Hi Andy
Thanks so much for leaving us a 5 star review - we’re over the moon! We are sorry to hear about the issue with your order, but pleased to hear we were able to assist.
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service.superfast delivery and…
Great service.superfast delivery and lovely item.well packed very happy 😊
September 13, 2025
Reply from hmv (UK) - Southend
Hi Rae
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful and friendly young staff
I never have any issues with Southend HMV. All the staff, especially the young ones are very helpful and lovely.
August 30, 2025
Reply from hmv (UK) - Southend
Hello Rj
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Wonderful customer service
Wonderful customer service! Asked if they had a record and looked all around for it for me but unfortunately it had been missed placed and instead of just saying they dont have it they admitted it was missed placed and told me that they will be restocking soon and that they will be able to find it then and told me when best to come in next to find it.
August 24, 2025
Reply from hmv (UK) - Southend
Hi Dev
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Southend
Hello Ivor
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Southend
Hi Douglass
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Quick efficient service and album was…
Quick efficient service and album was well packed for protection. Excellent service.
July 22, 2025
Reply from hmv (UK) - Southend
Hi Aileen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I did enjoy coming to hmv
I did enjoy coming to hmv . it very nice place to visit . I will look forehand coming more and time there . the staff there
July 17, 2025
Reply from hmv (UK) - Southend
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.