I’ve never been to hvm before but I’m planning on going there soon! I just wanna ask a few questions before I do! 1. I’m a very huge K-pop fan and I like over 15 groups so I just wanna ask what g... See more
Company replied
Location
Switch location134 - 146 High Street, SS1 1JX Southend-on-Sea, GB
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See what reviewers are saying
I always return to HMV Southend,as the staff are very knowledgeable about their stock,I visited about a week ago, enquiring about a mature “Country and Western” artist for 38years named Alan J... See more
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The ladies and gents of HMV Southend have always been very helpful and they have impressive knowledge of their range of dvds, blu rays and music. A female member of staff searched the stock ro... See more
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Instore staff refusing to accept Love 2 Shop card, only rectified when I complained to the Customer Care Team. Even upon return the staff were still unsure whether to accept the card or not for the p... See more
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Company details
About hmv (UK) - Southend
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
134 - 146 High Street, SS1 1JX, Southend-on-Sea, United Kingdom
4.7
Excellent
236 reviews
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Helpful and friendly young staff
I never have any issues with Southend HMV. All the staff, especially the young ones are very helpful and lovely.
August 30, 2025
Reply from hmv (UK) - Southend
Hello Rj
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Wonderful customer service
Wonderful customer service! Asked if they had a record and looked all around for it for me but unfortunately it had been missed placed and instead of just saying they dont have it they admitted it was missed placed and told me that they will be restocking soon and that they will be able to find it then and told me when best to come in next to find it.
August 24, 2025
Reply from hmv (UK) - Southend
Hi Dev
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Southend
Hello Ivor
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Southend
Hi Douglass
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Quick efficient service and album was…
Quick efficient service and album was well packed for protection. Excellent service.
July 22, 2025
Reply from hmv (UK) - Southend
Hi Aileen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I did enjoy coming to hmv
I did enjoy coming to hmv . it very nice place to visit . I will look forehand coming more and time there . the staff there
July 17, 2025
Reply from hmv (UK) - Southend
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were so special
The staff were so special, so helpful and friendly and to an old grandpa that counts lots, thank you.
July 9, 2025
Reply from hmv (UK) - Southend
Hi Geoffrey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Southend
Hi Skye
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
3 emails sent to keep me updated when…
3 emails sent to keep me updated when my order would be ready to collect
June 1, 2025
Reply from hmv (UK) - Southend
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great company to deal with
Great company to deal with. And the staff at southend are also Excellent to!!!
May 27, 2025
Reply from hmv (UK) - Southend
Hi Gareth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Milos baroque
Ordered baroque music, which is niche.
Took several days to arrive, but was informed.
86 year old had to produce id in addition to receipt, which she and staff found amusing.
May 20, 2025
Reply from hmv (UK) - Southend
Hi Mike
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Reply from hmv (UK) - Southend
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Southend
Hello Andrew
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Polite and helpful staff
Polite and helpful staff, the layout is good however it seems crowded with the stock.
May 7, 2025
Reply from hmv (UK) - Southend
Hi Peter
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Southend
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are always very polite and…
The staff are always very polite and very helpful. Plus a big thank you to the young lady who help me to find a cd that l couldn't find.
April 29, 2025
Reply from hmv (UK) - Southend
Hi Trudi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordered click & collect online
Ordered click & collect online, was easy to navigate site, good price, delivery was quick & kept informed of what was going on & product perfect :)
April 24, 2025
Reply from hmv (UK) - Southend
Hi Maddi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I never received my CD that I had…
I never received my CD that I had already paid for.
I still have the receipts
April 2, 2025
Unprompted review
Reply from hmv (UK) - Southend
Hi Andrea
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Extremely helpful as disabled and Meg…
Extremely helpful as disabled and Meg located all the records that I wanted, would have taken me forever.
March 18, 2025
Reply from hmv (UK) - Southend
Hi Dennis
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Southend
Hi Retha
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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