I always return to HMV Southend,as the staff are very knowledgeable about their stock,I visited about a week ago, enquiring about a mature “Country and Western” artist for 38years named Alan J... See more
Company replied
Location
Switch location134 - 146 High Street, SS1 1JX Southend-on-Sea, GB
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See what reviewers are saying
The ladies and gents of HMV Southend have always been very helpful and they have impressive knowledge of their range of dvds, blu rays and music. A female member of staff searched the stock ro... See more
Company replied
Skull Candy replacement It took a bit of time but thank you to Shay the manager for exchanging my expensive noise cancelling headphones. You went a above and beyond and I think the mixed messages ab... See more
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Beth was very helpful, friendly and nothing was too much trouble. My item wasn't in and it was for my nephew's birthday and she ensured that this would be delivered before his birthday.
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Company details
About hmv (UK) - Southend
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
134 - 146 High Street, SS1 1JX, Southend-on-Sea, United Kingdom
4.6
Excellent
224 reviews
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Reply from hmv (UK) - Southend
Hello Andrew
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Polite and helpful staff
Polite and helpful staff, the layout is good however it seems crowded with the stock.
May 7, 2025
Reply from hmv (UK) - Southend
Hi Peter
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Southend
Hi Tom
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Southend
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are always very polite and…
The staff are always very polite and very helpful. Plus a big thank you to the young lady who help me to find a cd that l couldn't find.
April 29, 2025
Reply from hmv (UK) - Southend
Hi Trudi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordered click & collect online
Ordered click & collect online, was easy to navigate site, good price, delivery was quick & kept informed of what was going on & product perfect :)
April 24, 2025
Reply from hmv (UK) - Southend
Hi Maddi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I never received my CD that I had…
I never received my CD that I had already paid for.
I still have the receipts
April 2, 2025
Unprompted review
Reply from hmv (UK) - Southend
Hi Andrea
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Extremely helpful as disabled and Meg…
Extremely helpful as disabled and Meg located all the records that I wanted, would have taken me forever.
March 18, 2025
Reply from hmv (UK) - Southend
Hi Dennis
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Southend
Hi Retha
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good Customer Service
The assistant at HMV Southend was very pleasant and helpful when picking up my order.
March 18, 2025
Reply from hmv (UK) - Southend
Hi Kingbowler
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Rare excellent customer service!
A tad slow with delivery, but the member of staff was very friendly. As I was approaching the til, she immediately came away from the other member of staff she was chatting to to serve me - this is so rare these days. She was also very friendly.
March 11, 2025
Reply from hmv (UK) - Southend
Hello ABD
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Southend store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Reply from hmv (UK) - Southend
Hi Marcelo
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Southend store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Very nice shop but this employee was on…
Very nice shop but this employee was on the radio about me for asking my friend if i should put his poster from another shop in my bag. Ive never seen that employee before but they were watching me and my friends even outside of the store and took a poster away from my friend
March 2, 2025
Unprompted review
Reply from hmv (UK) - Southend
Hi
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Southend
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordering was simple and quick and the…
Ordering was simple and quick and the staff at the Southend branch was helpful and polite when I went to collect.
February 11, 2025
Reply from hmv (UK) - Southend
Hi Karen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Rocking again
Very helpful in store, will be buying more albums in the future as I have my 40+ year old Hi-Fi up and spinning again, forgot how good the sound vinyl is 👍
January 26, 2025
Reply from hmv (UK) - Southend
Hi Gary
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Southend store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
The parcel was at the shop & the staff…
The parcel was at the shop & the staff was very nice
February 9, 2025
Reply from hmv (UK) - Southend
Hi Ronnie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent experience
Very polite, friendly,helpful staff
Very efficient and knowledgeable
February 6, 2025
Reply from hmv (UK) - Southend
Hi Maye
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The help I got in the store ordering my cd.
The help I got in the store ordering my cd. It is thanks to that help that I got the cd I wanted and really like. I am even thinking about ordering another cd. The members of staff in hmv Southend are always helpful.
February 1, 2025
Reply from hmv (UK) - Southend
Hi Katherine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Southend
Hi Lee
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Southend store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
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