I always return to HMV Southend,as the staff are very knowledgeable about their stock,I visited about a week ago, enquiring about a mature “Country and Western” artist for 38years named Alan J... See more
Company replied
Location
Switch location134 - 146 High Street, SS1 1JX Southend-on-Sea, GB
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See what reviewers are saying
The ladies and gents of HMV Southend have always been very helpful and they have impressive knowledge of their range of dvds, blu rays and music. A female member of staff searched the stock ro... See more
Company replied
Skull Candy replacement It took a bit of time but thank you to Shay the manager for exchanging my expensive noise cancelling headphones. You went a above and beyond and I think the mixed messages ab... See more
Company replied
Beth was very helpful, friendly and nothing was too much trouble. My item wasn't in and it was for my nephew's birthday and she ensured that this would be delivered before his birthday.
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Company details
About hmv (UK) - Southend
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
134 - 146 High Street, SS1 1JX, Southend-on-Sea, United Kingdom
4.6
Excellent
224 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from hmv (UK) - Southend
Hi Jennifer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great I received My order within 3 Day…
Great I received My order within 3 Day fantastic
February 1, 2025
Reply from hmv (UK) - Southend
Hi Tony
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Skull Candy replacement
Skull Candy replacement
It took a bit of time but thank you to Shay the manager for exchanging my expensive noise cancelling headphones. You went a above and beyond and I think the mixed messages about what protocols were stressful for both of us but thank you so much for bearing with. I can now face the world. The headphones really do take the edge off and as a sound sensitive autistic person: I cannot thank you enough.
January 23, 2025
Unprompted review
Reply from hmv (UK) - Southend
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Lovely staff and lovely experience
Staff were friendly and helpful, the store had a good atmosphere and felt welcoming
January 15, 2025
Reply from hmv (UK) - Southend
Hello Jamie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Southend
Hi Sue
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
I was looking for spiderman glasses for a present and came across these on hmv. They were in the sale for a great price so I purchased 2. I done a click & collect to my local store, they emailed me and delivered to store quickly. On collection greeted by a friendly staff member. Very happy with my purchased.
January 15, 2025
Reply from hmv (UK) - Southend
Hi Donna
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered 3 CD’S 2 arrived very quickly…
Ordered 3 CD’S 2 arrived very quickly but 1 was out of stock but they kept me informed and did not have to wait very long excellent service
January 4, 2025
Reply from hmv (UK) - Southend
Hi Gary
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
By simply doing what they are doing.
December 30, 2024
Reply from hmv (UK) - Southend
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Southend
Hi Margareta
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Southend store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Seamless delivery of my item
Seamless delivery of my item, which is a Christmas present for my mum, (shh, don't tell anyone lol)
December 15, 2024
Reply from hmv (UK) - Southend
Hi Christina
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Fast delivery and the girls in store…
Fast delivery and the girls in store were really friendly and lovely and welcoming! Real breath of fresh air.
December 17, 2024
Reply from hmv (UK) - Southend
Hi Jay
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very polite and helpful staff member helped me no end
Very polite and helpful staff member
December 13, 2024
Reply from hmv (UK) - Southend
That is the level of exceptional service we have in our stores!
Asked for dvd they ordered it got a…
Asked for dvd they ordered it got a text when in shop to collect no hassle and no waiting in all day
December 12, 2024
Reply from hmv (UK) - Southend
Thanks Martin and we hope you enjoy your DVD!
and informed when my…
Very helpful and informed when my record had arrived in store.
Also told what date to pick the record up by..
December 5, 2024
Reply from hmv (UK) - Southend
Hi Steven
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very prompt order of DVD ordered
Very prompt order of DVD ordered. Very polite helpful sales assistant.
Kept me informed by email on progress of order and advised when ready for collection.
An all-round good service. Thank you.
November 24, 2024
Reply from hmv (UK) - Southend
Hi Carole,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Quick and easy to order
Quick and easy to order. Parcel arrived quickly and in good condition.
November 13, 2024
Reply from hmv (UK) - Southend
Hi Tracey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great Staff, Efficient Ordering System
Easy online and in-store ordering system. The staff are always polite, knowledgeable and efficient.
November 15, 2024
Reply from hmv (UK) - Southend
Hi Karl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Southend
Hi verity
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
October 24, 2024
Reply from hmv (UK) - Southend
Hi Gary
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly, helpful and efficient
Experience in shop in Southend very helpful and efficient.
Order CD in shop, paid and it arrived as promised. Great.
October 22, 2024
Reply from hmv (UK) - Southend
Hi Rita,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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