The young lady suggested she could order my DVD which was not in the store and get it sent to my local store(Uxbridge). The procedure at both ends was seamless and the staff friendly and helpful
Company replied
Location
Switch location15/16 South Mall, Elmsleigh Shopping Centre, TW18 4QB Staines, GB
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See what reviewers are saying
Ordered a CD online, kept up to date via email’s status of my order. Went into store at Staines and was greeted by a staff member ALEX at the door, who was very helpful and friendly, who made the wh... See more
Company replied
Love, love, love HMV!! Staines branch staff always helpful. Have placed many pre orders for vinyl there. Items always arrive sensibly packaged, on time or earlier than expected with excellent email co... See more
Company replied
Great store, with fantastic, friendly staff. You always get a greeting when you enter the store, but the staff leave you alone to browse in peace, available to assist you if needed. Good selec... See more
Company replied
Company details
About hmv (UK) - Staines
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
15/16 South Mall, Elmsleigh Shopping Centre, TW18 4QB, Staines, United Kingdom
4.8
Excellent
228 reviews
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Professional staff who no what they are…
Professional staff who no what they are doing at the staines branch
May 29, 2025
Reply from hmv (UK) - Staines
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Staines
Hi JACKIE
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great brand and excellent service!
You are a great source of knowledge and there is always something interesting to discover on each floor. Your service is impeccable and I am so happy the brand continues!
May 25, 2025
Reply from hmv (UK) - Staines
Hi Nicola
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Staines
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Staines
Hi Davina
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Last Bastion of Home Entertainment on the High Street
Great store, with fantastic, friendly staff. You always get a greeting when you enter the store, but the staff leave you alone to browse in peace, available to assist you if needed.
Good selection of DVDs, Blu-rays and 4K Discs, along with the usual Imports and Merchandise that HMV carry these days.
Staff will happily chat with you when making your purchase, they are passionate about Film / TV / Music.
Support your high street retailer!
March 26, 2025
Reply from hmv (UK) - Staines
Hi Matt
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff nice and polite and helpful have…
Staff nice and polite and helpful have no complaints at all
March 13, 2025
Reply from hmv (UK) - Staines
Hi Mr
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Staines store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Helpful in store staff
Helpful in store staff. Easy order process and gentle old school shopping experience
March 7, 2025
Reply from hmv (UK) - Staines
Hello Peter
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
The staff are very good and helpful.It…
The staff are very good and helpful.It makes a difference.
March 6, 2025
Reply from hmv (UK) - Staines
Hello Sharon
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good product a little slow delivery
February 5, 2025
Reply from hmv (UK) - Staines
Hi ANTHONY,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
However, we're pleased to see it's since been delivered and is now with you; thanks for your patience throughout this matter.
Simply the best!
Love, love, love HMV!! Staines branch staff always helpful. Have placed many pre orders for vinyl there. Items always arrive sensibly packaged, on time or earlier than expected with excellent email communication throughout. Well done HMV for getting it so right 🤩🤩
December 19, 2024
Reply from hmv (UK) - Staines
Hi!
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Staines
Hello Richard
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Friendly staff
January 12, 2025
Reply from hmv (UK) - Staines
Hi Neil
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff are always very friendly and…
The staff are always very friendly and helpful
January 10, 2025
Reply from hmv (UK) - Staines
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The lady that dealt with me was so very…
The lady that dealt with me was so very kind and gave wonderful customer service.
January 8, 2025
Reply from hmv (UK) - Staines
That is what makes hmv top dog Marjorie, so thank you for shopping with us in hmv Staines.
The staff here were very efficient and…
The staff here were very efficient and quick,no messing about.
Most impressed by their knolage about their products
December 27, 2024
Reply from hmv (UK) - Staines
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
December 18, 2024
Reply from hmv (UK) - Staines
Hi Peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really good experience 👌
Really good experience 👌.
Such lovely staff, especially new employee Tasha. Everyone was helpful and happy 😊 and ordered the video for my granddaughter, which has now arrived. Thank you
December 5, 2024
Reply from hmv (UK) - Staines
Hi Carol
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were all friendly
The staff were all friendly, polite and very helpful, I was trying to find a DVD for my Autistic son they looked it up and ordered it for me looking forward to seeing his happy face Christmas morning
December 4, 2024
Reply from hmv (UK) - Staines
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Our goods arrived in time and the team…
Our goods arrived in time and the team in store were very cheerful when we collected our goods.
December 2, 2024
Reply from hmv (UK) - Staines
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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