Love, love, love HMV!! Staines branch staff always helpful. Have placed many pre orders for vinyl there. Items always arrive sensibly packaged, on time or earlier than expected with excellent email co... See more
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Location
Switch location15/16 South Mall, Elmsleigh Shopping Centre, TW18 4QB Staines, GB
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Great store, with fantastic, friendly staff. You always get a greeting when you enter the store, but the staff leave you alone to browse in peace, available to assist you if needed. Good selec... See more
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I buy most of what I want in-store as I prefer to see what I'm actually buying and to support the stores. The staff at our local HMV are so helpful too. If the item I want is out of stock in store I'l... See more
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I'm done with Amazon... From now on I'll be purchasing all my media via HMV... Amazon may well be cheaper but HMV delivers a better quality product EVERY single time... Highly recommended, unless o... See more
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Company details
About hmv (UK) - Staines
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
15/16 South Mall, Elmsleigh Shopping Centre, TW18 4QB, Staines, United Kingdom
4.7
Excellent
211 reviews
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The staff are helpful and very nice!
The staff are helpful and very nice! Always a nice atmosphere in the shop.
September 30, 2024
Reply from hmv (UK) - Staines
Hi Tansy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
peace of mind when ordering 1st class…
peace of mind when ordering 1st class service
September 15, 2024
Reply from hmv (UK) - Staines
Hi Raymond
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Staines
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order easy to pay straight…
Easy to order easy to pay straight forward easy delivery
September 4, 2024
Reply from hmv (UK) - Staines
Hi nadya
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Staines
Hi Jackie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Staines
Hello Lee
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Simple, Quick And Lovely Design
I love HMV especially their stores, They are nicely designed and always welcoming but since I am invited to review and take feedback on my online order it was generally a good experience. The website design is amazing and the click & collect feature is very good giving the fact if you do not want to pay for delivery. Items fairly priced and there are no issues. However sometimes when trying to move to payment details/delivery on mobile the webpage just refreshes and repeats itself.
July 23, 2024
Reply from hmv (UK) - Staines
Hi OriginalTerryReviews
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good shopping experience
Very helpful staff in shop and delivery to my home fast and efficient.
August 11, 2024
Reply from hmv (UK) - Staines
Hi Diane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Love it here <3
The staff member who served me was beyond sweet and kind to me while collecting my item- she could tell how excited I was for it!! Not to mention I got the exact item I wanted at a reasonable price. Very happy :)
August 7, 2024
Reply from hmv (UK) - Staines
Hi Evangeline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick and easy check out
Quick and easy check out, great communication through out pre order, to collection. Quick and efficiently served in store on collection of my parcel
August 5, 2024
Reply from hmv (UK) - Staines
Hi Miss Simpson
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Staines
Hi Jo
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Being able to order stock when not…
Being able to order stock when not available in store, even items from 40+ years ago. Brilliant! Can't be happier.
July 27, 2024
Reply from hmv (UK) - Staines
Hi Jennifer
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great experience.
The staff member was very helpful and the whole ordering process was smooth.
July 8, 2024
Reply from hmv (UK) - Staines
Hi Dalryne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Staines
Hi Amy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The service industry in this country is lacking in decency, sophistication and good manners
When I questioned the elderly man staff member about the lack of Soul LPs on Vinyl upstairs in the HMV shop in Staines.
He said to me, "You, don't have to come back if you don't like it!"
I thought how rude,
He probably had the hump because he wouldn't see the England Euros game.
July 6, 2024
Unprompted review
Reply from hmv (UK) - Staines
Hello Simon
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Reply from hmv (UK) - Staines
Hi Stanley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A very quick and efficient ordering…
A very quick and efficient ordering service.
Friendly and helpful staff.
June 11, 2024
Reply from hmv (UK) - Staines
Hi Jackie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff once again were excellent
May 29, 2024
Reply from hmv (UK) - Staines
Hi Chertsey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Staines
Hi Lee
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered two cd’s via click and collect
Ordered two cd’s via click and collect. Would have liked more communication regarding collection. Would have been quicker to drive to the store and buy them there as quite a wait to be informed that they were ready for collection.
May 18, 2024
Reply from hmv (UK) - Staines
Hi Lesley
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
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