Love, love, love HMV!! Staines branch staff always helpful. Have placed many pre orders for vinyl there. Items always arrive sensibly packaged, on time or earlier than expected with excellent email co... See more
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Location
Switch location15/16 South Mall, Elmsleigh Shopping Centre, TW18 4QB Staines, GB
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Great store, with fantastic, friendly staff. You always get a greeting when you enter the store, but the staff leave you alone to browse in peace, available to assist you if needed. Good selec... See more
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I buy most of what I want in-store as I prefer to see what I'm actually buying and to support the stores. The staff at our local HMV are so helpful too. If the item I want is out of stock in store I'l... See more
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I'm done with Amazon... From now on I'll be purchasing all my media via HMV... Amazon may well be cheaper but HMV delivers a better quality product EVERY single time... Highly recommended, unless o... See more
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Company details
About hmv (UK) - Staines
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
15/16 South Mall, Elmsleigh Shopping Centre, TW18 4QB, Staines, United Kingdom
4.7
Excellent
211 reviews
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Hidden Gem in Staines
Whenever I ask advice or buy something I always get the best service at the Staines Branch. Normally I hate going shopping but when I go there it is fun!!!!
Thanks to the whole team.
May 7, 2024
Reply from hmv (UK) - Staines
Hi Dimitris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Service
Dear HMV Team,I wanted to take a moment to express my gratitude for the excellent service I received during my recent visit to your store. From the moment I walked in, I was greeted warmly by your staff, who were not only friendly but also incredibly knowledgeable about your products.I was impressed by the level of attention and assistance I received while browsing through your extensive collection. Your staff members went above and beyond to help me find what I was looking for, and their enthusiasm for music and entertainment was evident in every interaction.Furthermore, the checkout process was efficient, and I appreciated the seamless experience from start to finish. It's clear that your team is dedicated to providing exceptional service to customers, and it did not go unnoticed.Overall, my experience at HMV was outstanding, and I look forward to returning in the future. Thank you for setting the standard for excellent customer service in the retail industry.Warm regards, Petar
March 31, 2024
Reply from hmv (UK) - Staines
Hi Petar
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent lady that served me!!
The lady that that served me in my HMV at Staines branch..
So helpful, knew what she was doing, nothing seemed to much, very very pleasant with myself and other customers.. This is based on two visits recently..
If more people like her were employed shops would be a happy place to browse around..
find more people like her pls!!
March 27, 2024
Reply from hmv (UK) - Staines
Hi Mrs. Walsh
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
First time ordering and found it to be…
First time ordering and found it to be easy and would definitely order again.
March 19, 2024
Reply from hmv (UK) - Staines
Hi Sm
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Staines
Hi Brian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV I would recommend to everyone for…
HMV I would recommend to everyone for good service quickness helpfulness, online and in store there staff in there Staines branch excellent. I have two special needs adult grandsons who go into the Staines branch and they always come out very happy as the staff listened to them to what they wanted, and helped finding what they wanted.
March 11, 2024
Reply from hmv (UK) - Staines
Hello Jem
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Staines store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Fast delivery well packed and easy
March 5, 2024
Reply from hmv (UK) - Staines
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent Service
My wife and I were very pleased by the helpfulness and friendliness of your assistant at your Staines store on our recent visit. Although the DVD we wanted was not in stock, she arranged for it to be posted to us from your main office and the postage, packing fees only amounted to £2 ! Excellent service and we will be making much use of your stores in the future.
February 23, 2024
Reply from hmv (UK) - Staines
Hi Lock
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
poor service regular occurrence here
Employee didn't offer to search for item to order, he did look at instore availability only i had to ask for a search to order the item. This is the 2nd time I had this issue at this store you need to train your staff there better in customer service
February 28, 2024
Unprompted review
Reply from hmv (UK) - Staines
Hello Adam
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Rod Stewart and Jools Holland Album
My purchase was a pre-ordered and it was packed securely and arrived a day after.
February 28, 2024
Reply from hmv (UK) - Staines
Hi beverley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Staines
Hi Patricia
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Seconds after walking into our local…
Seconds after walking into our local hmv was asked what I wanted. Items were ordered and arrived within a few days. Very impressed
February 16, 2024
Reply from hmv (UK) - Staines
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick service and very helpful staff.
February 11, 2024
Reply from hmv (UK) - Staines
Hi Denise
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service
February 12, 2024
Reply from hmv (UK) - Staines
Hi LEIGH
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Kind, patient assistance saved money.
The kind assistant looked online to make an order for what I wanted to buy. Part was in store and part needed to order online. It worked out almost £20 cheaper doing it that way rather than order the box set of 4 dvds. so it was worth the assistance.
February 1, 2024
Reply from hmv (UK) - Staines
Hello Rachel
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Helpful, friendly, and top service.
Staff were excellent in store and helped order another copy on one of the records for me as the store one had a nick in the cover. All delivered in good time, well packaged, and sounds great. Fantastic service in-store and from online!
January 17, 2024
Reply from hmv (UK) - Staines
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Staines
Hi Anne,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Cd plastic cover broken upon collection.
Ordered the ABBA Gold CD for my girlfriend’s present. When she opened the clear wrapping the CD case front was cracked and case hinges were all
Broken.
December 21, 2023
Reply from hmv (UK) - Staines
Hi Dipesh
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Very helpful and friendly staff
December 25, 2023
Reply from hmv (UK) - Staines
Hi David
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Quick and easy!
Quick and easy click and collect, no waiting around, great service from the staff at Staines branch especially George. Thank you everyone.
December 17, 2023
Reply from hmv (UK) - Staines
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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