Ordered a couple of vinyl albums, one in the Swindon store and one on website, Staff member in Swindon store so friendly, courteous and helpful helped make the whole process very easy. Kept fully upda... See more
Company replied
Location
Switch location16-17 Regent Street, SN1 1JQ Swindon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank you for serving my daughter in Swindon branch to pick up my order of final destination First blood , as I was unwell on that day with shingles ,to collect. DVD was in perfect condition. Sound... See more
Company replied
All 3 arrived but the corners of all 3 were dented. Outer box was dented and had a tear. Needs more packaging to stop this happening.
Company replied
The vulpix loungefly bag is beautiful with a great amount of space, email updates were really good and the staff member did everything she could to locate the box for me bless her. Good service
Company replied
Company details
About hmv (UK) - Swindon
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
16-17 Regent Street, SN1 1JQ, Swindon, United Kingdom
4.7
Excellent
191 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a box set in store and…
Ordered a box set in store and delivered in 48 hours. Great service.
April 30, 2026
Reply from hmv (UK) - Swindon
Hi Andy,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My most fav retail shop in the world’s
April 30, 2026
Reply from hmv (UK) - Swindon
Hi Sang,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Stressfree ordering process
Clear ordering process and good communication on delivery of goods purchased
April 28, 2026
Reply from hmv (UK) - Swindon
Hi Diane
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Album corner crushed and dented
All 3 arrived but the corners of all 3 were dented. Outer box was dented and had a tear. Needs more packaging to stop this happening.
April 27, 2026
Reply from hmv (UK) - Swindon
Hi Karen
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Easy to order very fast delivery.
April 24, 2026
Reply from hmv (UK) - Swindon
Hi Beverley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Service
The item which was a pre order was released on the 10th April and was ready to pick up at my local store the next day.
April 12, 2026
Reply from hmv (UK) - Swindon
Hello Allen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Fantastic reliable company
Always have a fantastic service , good choice of products and very good efficient delivery.
April 15, 2026
Reply from hmv (UK) - Swindon
Hi sean
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Swindon
Hi Cathy.
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
All good from HMV Swindon
Very pleasant and helpful service when buying a DVD and collecting order from HMV shop.
April 2, 2026
Reply from hmv (UK) - Swindon
Hi T.Webb
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great service
the staff members are very kind and helpful . answered all of my questions that I needed
March 27, 2026
Reply from hmv (UK) - Swindon
Hi Vailanka
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Swindon store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Click and collect worked like charm.
March 19, 2026
Reply from hmv (UK) - Swindon
Hi Adrian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Vulpix:Fox-tastic service
The vulpix loungefly bag is beautiful with a great amount of space, email updates were really good and the staff member did everything she could to locate the box for me bless her. Good service
March 16, 2026
Reply from hmv (UK) - Swindon
Hi Tasmin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Was seen straight away
Was seen straight away. The staff member was very polite and friendly.
March 13, 2026
Reply from hmv (UK) - Swindon
Hi Sue
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff
Very helpful staff placed an order for me which I collected from the store after receiving email notification that it was ready.
March 6, 2026
Reply from hmv (UK) - Swindon
Hello Viv,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Album was good value and arrived at the…
Album was good value and arrived at the store within 48 hours of ordering it. Great service.
March 1, 2026
Reply from hmv (UK) - Swindon
Hi Mandy,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Super fast delivery and really easy to…
Super fast delivery and really easy to navigate
February 20, 2026
Reply from hmv (UK) - Swindon
Hi Paula
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
First class HMV
Ordered a couple of vinyl albums, one in the Swindon store and one on website, Staff member in Swindon store so friendly, courteous and helpful helped make the whole process very easy. Kept fully updated by email through order, despatch and collection. HMV's level of customer service is absolutely fantastic, and the staff are always a credit to HMV, thank you so much 😊
February 3, 2026
Reply from hmv (UK) - Swindon
Hi Lee,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Only issue I had was playing the…
Only issue I had was playing the waiting game for a supplier to get new supplies. Otherwise they stayed in contact with me keeping me updated at all times.
January 24, 2026
Reply from hmv (UK) - Swindon
Hi Adrian,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Good communication regarding the order…
Good communication regarding the order at all stages.
January 20, 2026
Reply from hmv (UK) - Swindon
Hi Gail
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick delivery for store pick up.
Quick delivery for store pick up.
Staff friendly and helpful.
January 8, 2026
Reply from hmv (UK) - Swindon
Hi Steven,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.