I bought a CD which I brought back the following week as it was faulty (for some reason my CD player just didn’t recognise it). Rosie issued the refund, ordered the replacement, and it arrived by the... See more
Company replied
Location
Switch location16-17 Regent Street, SN1 1JQ Swindon, GB
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Ordered a couple of vinyl albums, one in the Swindon store and one on website, Staff member in Swindon store so friendly, courteous and helpful helped make the whole process very easy. Kept fully upda... See more
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When it comes to buying special LP's, that I don't want to be damaged in the post, then its much better to do it the old fashioned way and go to the 'real' shop and talk to people.
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Thank you for serving my daughter in Swindon branch to pick up my order of final destination First blood , as I was unwell on that day with shingles ,to collect. DVD was in perfect condition. Sound... See more
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Company details
About hmv (UK) - Swindon
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
16-17 Regent Street, SN1 1JQ, Swindon, United Kingdom
4.7
Excellent
200 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Friendly and very helpful took time out…
Friendly and very helpful took time out to search on the internet for what I was looking for
November 12, 2025
Reply from hmv (UK) - Swindon
Hi Andrew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The cd I ordered arrived in…
The cd I ordered arrived in approximately 7 days .I played the cd and was very pleased with it.
October 29, 2025
Reply from hmv (UK) - Swindon
Hi Alan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Swindon
Hi Helen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to use website
Easy to use website, regular updates on order and fast delivery for click & collect.
Lovely friendly lady at the counter.
October 13, 2025
Reply from hmv (UK) - Swindon
Hi Gill
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The member of staff who took my order…
The member of staff who took my order was friendly and nice. Didn’t feel rushed or pressured - made ordering easy.
October 3, 2025
Reply from hmv (UK) - Swindon
Hi Donna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Thank you for serving my daughter in…
Thank you for serving my daughter in Swindon branch to pick up my order of final destination First blood , as I was unwell on that day with shingles ,to collect. DVD was in perfect condition. Sound and picture superb 👌 Thank you I just wanted to thank hmv for their helpful understanding staff ⭐️⭐️hmv you deserve these lesley
September 17, 2025
Reply from hmv (UK) - Swindon
Hi Lesley
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Swindon
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Swindon
Hi Sally
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great place
Staff are always helpful and friendly also (from an anxiety point of view) don't really talk to you unless you speak to them first apart from the minimum. Great place highly recommend!
August 24, 2025
Great service from the Swindon town…
Great service from the Swindon town branch. They’re always friendly and efficient. Thanks guys
August 24, 2025
Reply from hmv (UK) - Swindon
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Stains!
Bad. Took ages to arrive. And the tshirt was covered in stains. Not great.
Customer service don’t care so won’t be buying from HMV again unfortunately.
July 14, 2025
Reply from hmv (UK) - Swindon
Hi there. We're so sorry to hear this. We are investigating what may be the cause of this stain, to which we believe may be a manufacturing issue however please be assured this is a certainly unusual and rare circumstance.
We are sorry to also hear that you were unhappy with the options provided for returning the item. Thank you for initially bringing this matter to our attention.
Easy online ordering & good delivery
Easy online ordering & good delivery. However the cd was not available in my local hmv despite being released a week before I went into the store. This was unusual but disappointing as I always like to support my local.
July 11, 2025
Reply from hmv (UK) - Swindon
Hi Alan
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
I ordered 3 records they where very…
I ordered 3 records they where very secure and arived safely I will definitely order again
July 4, 2025
Reply from hmv (UK) - Swindon
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
always enjoy going shopping to a store…
always enjoy going shopping to a store rather than online
July 2, 2025
Reply from hmv (UK) - Swindon
Hi Jurgen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordering process quick and simple
Ordering process quick and simple. Had pleasant conversation with employee about music, gigs and festival plans.
June 18, 2025
Reply from hmv (UK) - Swindon
Hi Linda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
great service
everytime I use Swindon HMV I always receive a great service and brilliant customer service 👊😃
June 22, 2025
Reply from hmv (UK) - Swindon
Hi Malcolm
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Swindon
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful and availability of Product
The dvd was not in store but they took the order without any hussle and it was received in just 2 days.
June 9, 2025
Reply from hmv (UK) - Swindon
Hi Nitesh
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good and reliable Service !
I was trying to buy the good ship murders elsewhere and HMV came to rescue, gave date of arrival and followed through with great service !
June 6, 2025
Reply from hmv (UK) - Swindon
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good Service
Online Order. Good price, good communication and quick delivery for pick-up from friendly Swindon store.
May 15, 2025
Reply from hmv (UK) - Swindon
Hi Bob
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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