I bought a CD which I brought back the following week as it was faulty (for some reason my CD player just didn’t recognise it). Rosie issued the refund, ordered the replacement, and it arrived by the... See more
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Location
Switch location16-17 Regent Street, SN1 1JQ Swindon, GB
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Ordered a couple of vinyl albums, one in the Swindon store and one on website, Staff member in Swindon store so friendly, courteous and helpful helped make the whole process very easy. Kept fully upda... See more
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When it comes to buying special LP's, that I don't want to be damaged in the post, then its much better to do it the old fashioned way and go to the 'real' shop and talk to people.
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Thank you for serving my daughter in Swindon branch to pick up my order of final destination First blood , as I was unwell on that day with shingles ,to collect. DVD was in perfect condition. Sound... See more
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Company details
About hmv (UK) - Swindon
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
16-17 Regent Street, SN1 1JQ, Swindon, United Kingdom
4.7
Excellent
200 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Got delayed 4 times and damaged
Got delayed 4 times and damaged in shipment before i finally got a fixed version
May 14, 2025
Reply from hmv (UK) - Swindon
Hi Kieran
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Swindon
Hi Darren
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Swindon
Hi Mr
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful assistant who ordered what I…
Helpful assistant who ordered what I needed and it was in store in 5 days! 🙂
April 8, 2025
Reply from hmv (UK) - Swindon
Hi Elaine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff are friendly and help full
Staff are friendly and help full. And if I order online my dvd always arrive quick.
April 2, 2025
Reply from hmv (UK) - Swindon
Hi Sandra
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Swindon store
Was in Swindon store the guy on the second floor couldn't be more helpful in my search and eventually the order made.
April 4, 2025
Reply from hmv (UK) - Swindon
Hi Graham
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Swindon
Hello Diana
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff were so sweet
I ordered a click and collect into store! The staff were lush and we discussed some things about the upcoming httyd movie!
March 3, 2025
Reply from hmv (UK) - Swindon
Hi madison
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Swindon store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Good shopping for music
Good customer service and having shops to go to with good staff that are very helpful
February 26, 2025
Reply from hmv (UK) - Swindon
Hi mick
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Pre ordered a vinyl
Pre ordered a vinyl. HMV kept me informed and emailed when my delivery arrived at store. Really helpful friendly staff in store. Great job HMV.
February 26, 2025
Reply from hmv (UK) - Swindon
Hi Mrs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good Effort !
Good communication throughout. Goods available on time. Done exactly what they said on their "tin", Good Effort all round !!
February 26, 2025
Reply from hmv (UK) - Swindon
Hello Robert
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very friendly and efficient service by…
Very friendly and efficient service by counter staff
February 7, 2025
Reply from hmv (UK) - Swindon
Hi Darroll
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are always so helpful & friendly
The staff are always so helpful & friendly. They look for things Ive asked for on the computer. If its in stock, they find it for me. If it isnt, they order it for me. As I have difficulty with leaving my husband who has Alzheimers, it gets delivered to my house. It arrives within a short space of time, very impressed with that.
December 28, 2024
Reply from hmv (UK) - Swindon
Hi Jennifer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fast & efficient
Fast, efficient and delivered in time for Christmas!
They found the obscure CD I wanted and got it in two days before they initially said they could.
December 23, 2024
Reply from hmv (UK) - Swindon
Hi Simon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
DVD of the latest Beetlejuice fim
order was easy to make and not only that but it arrived sooner than anticipanted so all the family could watch the film over christmas excellent service as always!
December 30, 2024
Reply from hmv (UK) - Swindon
Hi Heather
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent- staff friendly very helpful…
Excellent- staff friendly very helpful and have time for you no matter how busy they are - I always have good service at HMV in Swindon I do hope the shop stays in the town as there is precious little else now they’ve closed most of the shops
December 30, 2024
Reply from hmv (UK) - Swindon
Hi Catherine
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very kind and helpful staff
Very kind and helpful staff, even kept a couple of items off to the side when I forgot to pick them up after buying them!
December 7, 2024
Reply from hmv (UK) - Swindon
Hi Elizabeth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service and prompt delivery
Bex, the Assistant who served me, was very helpful and knowledgeable.
The DVD arrived in the shop within a couple of days and I was promptly advised by email.
December 10, 2024
Reply from hmv (UK) - Swindon
Hello Sibylle
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great choice for entertainment
Such a nice atmosphere, all the team are great, they spend the time with you making sure your purchase / browsing is everything you need.
December 6, 2024
Reply from hmv (UK) - Swindon
Hi Vicky
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great shop
Friendly staff and very helpful.
When I couldn't find what I wanted they ordered it for me and the stick in store is amazing and great to be able to shop in a store.
December 7, 2024
Reply from hmv (UK) - Swindon
Hello Lisa
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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