The choice available is quite incredible. With titles I'd forgotten and pleased to see. Though a little aggravating was with so many, it took too long to find a specific category amongst much larger g... See more
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Location
Switch locationUnit 206, Lakeside Shopping Centre, West Thurrock Way, Grays, RM20 2ZP Thurrock, GB
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Staff were amazing, especially Victor. Helped me locate a vinyl and also order a CD for collection. In-store collection a few days later was both quick and easy. The new location of the sto... See more
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Louis was pleasant in handing over my click and collect order of LPs. He was efficient in getting my package and ensured it everything was in order and he was giving it to the correct person. I had... See more
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Staff where professional, friendly and polite and really knew their stuff. Great to walk into a store where real music is being played as opposed to auto tuned, talentless drivel.
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Company details
About hmv (UK) - Thurrock
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 206, Lakeside Shopping Centre, West Thurrock Way, Grays, RM20 2ZP, Thurrock, United Kingdom
4.6
Excellent
133 reviews
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Great customer service from the staff…
Great customer service from the staff at lakeside
January 29, 2024
Reply from hmv (UK) - Thurrock
Hello Thomas,
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Thurrock store - the staff members you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :)
Item supplied had a defective mains…
Item supplied had a defective mains lead. Staff at Lakeside produced a replacement lead, tested it, and I went away happy.
January 25, 2024
Reply from hmv (UK) - Thurrock
Hi .John
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful sales assistant
The amazingly helpful sales assistant helped me order a t -shirt that was out of stock in store plus I had no clue as to which size to order and she helped me sort that as well by comparing with other t-shirts from that supplier.
January 15, 2024
Reply from hmv (UK) - Thurrock
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I realise it’s not hmv’s fault…
I realise it’s not hmv’s fault directly, but when I bought same Jays ear pods the assistant said you can’t have these they are faulty so I ordered a pair.
The arrived one didn’t work.
Took them back ordered another pair.
They arrived and don’t work at all, so they have to go back.
Do you understand the cost in time and money having to deal with faulty goods. What should do next, go to Curry’s or Argos!
Yours
Kevin Nevill.
January 12, 2024
Reply from hmv (UK) - Thurrock
Hello Kevin
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Reply from hmv (UK) - Thurrock
Hi Jacqui
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful
Generally they were very helpfully on both visits to this store over the Christmas period
December 28, 2023
Reply from hmv (UK) - Thurrock
Hi Jean
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Click and Collect
I ordered an item from Lakeside to be delivered to Bluewater in Kent. I was informed when it was in and was able to give it as a present for Christmas. Excellent service from HMV to get it delivered on time.
December 22, 2023
Reply from hmv (UK) - Thurrock
Hi Mr Gray
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The people are happy and helpful
The staff are happy, there to help if you need any help, friendly , I like to shop in this store the staff are professional. If they do not have what you are wanting to purchase the staff are happy to order for you , quick collection :-) .
December 9, 2023
Reply from hmv (UK) - Thurrock
Hi Linda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Shout out to the guy who served me
Shout out to the guy who served me!
I was like a lost puppy looking for the click and collect. He was super friendly and helpful.
December 15, 2023
Reply from hmv (UK) - Thurrock
Hi Jade
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service and prompt delivery
December 16, 2023
Reply from hmv (UK) - Thurrock
Hi Hayley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Found the staff really helpful and the…
Found the staff really helpful and the store had a great vib - definitely will shop there again
December 14, 2023
Reply from hmv (UK) - Thurrock
Hi Neil
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Polite helpful service.
December 7, 2023
Reply from hmv (UK) - Thurrock
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Thurrock
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
TERRIBLE!!!
TERRIBLE!!!! I was at HMV in lakeside Essex with my dad. We ordered Vince Clarke’s Songs of Silence and it’s not shown up. I’m incredibly angry as this was a Christmas present!!!
December 4, 2023
Reply from hmv (UK) - Thurrock
Hi Mark
Thank you for taking the time to leave us a review. We are sorry to you have not received your dispatched item which is showing as delivered, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Kind regards
Fantastic service from ordering to…
Fantastic service from ordering to delivery very helpful staff
December 10, 2023
Reply from hmv (UK) - Thurrock
Hello Jenny
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Thurrock
Hi Karen
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Thurrock
Hi Customer,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff member who took my order in…
The staff member who took my order in HMV lakeside was really helpful and gave good service, how I had to wait a week for my order to be sent to Chelmsford HMV! Not lakesides problem, but I think HMV needs to speed up its delivery to stay ahead of the competition!
November 25, 2023
Reply from hmv (UK) - Thurrock
Hi Helena
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last stars from you next time ;-)
Have a great day!
Easy to find what I wanted
Easy to find what I wanted, fast delivery.
February 16, 2023
Unprompted review
Reply from hmv (UK) - Thurrock
Hi Hollie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
IT WAS AMAZONG
November 25, 2023
Reply from hmv (UK) - Thurrock
Hi Seth,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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