I live for music so HMV, for me, is like a lofe support machine! To know that i can still go to a music shop and buy physical music and support the artists that create it gives me a huge amount of sat... See more
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Switch locationUnit 2, 100 - 104 Pydar St, TR1 2BD Truro, GB
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I ordered 4 different films and the staff made it a really easy process for me and the emails telling me they were ready to collect allowed me to pick them up when I was ready
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Very quick delivery to local store. Staff pleasant and efficient.All worked perfectly. Payment online showed as Sun (newspaper) which was a surprise and concerning at first!
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I ordered a Charli xcx wuthering heights vinyl that said with every vinyl there is a free poster, I did not get a poster with my vinyl and am very disappointed!
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Company details
About hmv (UK) - Truro
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 2, 100 - 104 Pydar St, TR1 2BD, Truro, United Kingdom
4.8
Excellent
214 reviews
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Reply from hmv (UK) - Truro
Hi PATRICK
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great delivery
Hmv has always been lovely, whether in store or online, I received an order recently and am very happy with it, thank you!
September 19, 2024
Reply from hmv (UK) - Truro
Hi Katie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Good service and quick dispatch
The Lp was dispatched quickly and arrived in great protective packaging. Unfortunately HMV use Royal Mail and they are useless, took three days to ignore my delivery option
September 15, 2024
Reply from hmv (UK) - Truro
Hi stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Truro
Hi JIM
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Truro
Hi Chris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were excellent especially the young lady when I picked up my record.
Staff were excellent
August 21, 2024
Reply from hmv (UK) - Truro
Hi Dave
Thanks so much for leaving us a very lovely 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
We came to Truro from Peterborough in…
We came to Truro from Peterborough in Cambridgeshire and were so pleased to find the hmv store as we don't have one any more. Staff were friendly and eager to help find our purchases, We visit Cornwall every year and will be returning to store for more music and DVD's. Thanks again.
May 30, 2024
Reply from hmv (UK) - Truro
Hello Neil
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Truro store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Very prompt delivery of CDs
Very prompt delivery of CDs.
Always friendly and helpful staff in the Truro branch we visit.
August 15, 2024
Reply from hmv (UK) - Truro
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
RUDE MANAGER
Went in to HMV Truro 13.8.24 we were browsing and decided on 3 vinyls and a cd a total of £80 …My daughter mentioned she may be able to get a student discount… when my wife and daughter got to the counter and tried to use student discount they were met with an arrogant store manager who made my 17 year old daughter feel silly and embarrassed with his arrogant response that they don’t do student discount, at this my daughter came to find me in the store as I was looking for further purchases… I went to the counter to see what the confusion was and was met with the same arrogance… I said to my wife we should not by from this store due to the managers arrogance and attitude… the manager said fine and placed our choices on the counter at the back … I asked for his name he said Phil… then a nice assistant came over and asked if she could help and I explained we tried to use student discount she explained in a calm way that it was maybe online or an offer not available in store she was so much calmer than the actual manager … I don’t know whether the manager is struggling with stress or having a bad but surely this is not what you as a company are wanting to promote? Plus the loss of a sale and a bad shopping experience
August 13, 2024
Unprompted review
Reply from hmv (UK) - Truro
Hello Jason
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Was able to order what they didn't have…
Was able to order what they didn't have from the shop rather than o line as I always end up with dvds I can't watch due to regions .. I love hmv having an actual shop you can go and nose around rather than on screen
August 8, 2024
Reply from hmv (UK) - Truro
Hi Zoe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Truro
Hi Steve
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Order received on time in perfect…
Order received on time in perfect condition. Securely packed for transit.
Staff always helpful and friendly.
I have shopped at various HMV stores for over 50 years and will continue to do so. The Truro store is my favourite.
August 3, 2024
Reply from hmv (UK) - Truro
Hi Martn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Truro
Hi George
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Truro
Hi Richard
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Simple and prompt order and delivery,
Simple and prompt order and delivery,
With very polite and helpful member of staff
In store.
July 14, 2024
Reply from hmv (UK) - Truro
Hi Malcolm
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered new release to collect on day…
Ordered new release to collect on day of release as had never done this in my life and it was sorted 👍🏻
June 28, 2024
Reply from hmv (UK) - Truro
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
faulty DVD was replaces asap
your sales staff at the store where i purchased the DVD were very attentive and helpful, making sure that they sorted out the faulty goods for me as quickly as they could.
June 1, 2024
Reply from hmv (UK) - Truro
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Truro
Hi Mr Mckenzie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
DVD Order
Ordered a dvd that wasn't in store, the girl who served me was so helpful, I received emails, to say it had been despatched and then that it was ready for collection. First rate service, thank you.
April 19, 2024
Reply from hmv (UK) - Truro
Hi Jane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Online CD purchase, local store pick-up.
Kept informed via email & picked up goods from store on the day I was advised they would be available.
Very simple, efficient process.
Thank you.
April 17, 2024
Reply from hmv (UK) - Truro
Hi Lee
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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