Wez was just great, so polite and talkative. Normally all the folks in HMV are so helpful and kind - its why I love shopping there and I don't think I could ever shop anywhere else for my 4Ks,CDs and... See more
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Location
Switch location216 Royal Victoria Place Shopping Centre, TN1 2SS Tunbridge Wells, GB
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It’s been a long time since I’ve purchased a proper record and they seem to cost a lot more now!!! However the service I got from HMV Tunbridge Wells store was excellent the LP was not in stock at the... See more
Company replied
Ordered the limited edition Gary Numan Telekon red splash vinyl version, having missed out in the beginning it came back on sale, got an email from HMV that’s it’s available again , I ordered it strai... See more
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The whole delivery system was well done. I got updated regularly from 1) Order, 2) Despatch and 3) Arrival. I preferred picking my order up from the shop due to multiple residents at my flat and after... See more
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Company details
About hmv (UK) - Tunbridge Wells
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
216 Royal Victoria Place Shopping Centre, TN1 2SS, Tunbridge Wells, United Kingdom
4.7
Excellent
120 reviews
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Good efficient service.
November 14, 2024
Reply from hmv (UK) - Tunbridge Wells
Hi alan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered a vinyl record from HMV online…
Ordered a vinyl record from HMV online and picked up from my local store, item was well packaged and the service in store was very good. Recommended!
November 20, 2024
Reply from hmv (UK) - Tunbridge Wells
Hi Phillip
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Tunbridge Wells
Hi Michael,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good Service
The whole delivery system was well done. I got updated regularly from 1) Order, 2) Despatch and 3) Arrival. I preferred picking my order up from the shop due to multiple residents at my flat and after providing the correct details was able to pick up my item. Very pleased with the overall service. 5 Star stuff.
November 11, 2024
Reply from hmv (UK) - Tunbridge Wells
Hi there,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very disappointed bought a deddy bear u…
Very disappointed bought a deddy bear u send me a used one dirty no tags bag ripped I email u and u tell me u can't send replacement I have to take it bk to hmv so had to take morning of to sort out a problem that should never happen do they compansat no they dnt
November 10, 2024
Reply from hmv (UK) - Tunbridge Wells
Hi, we're sorry to hear that you received an item in poor condition without its tag. While our warehouse team all carry out stringent quality control checks, it appears as though an error slipped through on this occasion.
As discussed in our email correspondences, regretfully we are unable to re-dispatch or replace orders, apologies for any inconvenience. We advised you to either return this for a refund so that you may choose to re-order, or exchange it in a hmv/FOPP store for the same item or a different one. We hope that this has now been resolved.
Please feel free to reach out if you have any further queries.
Prompt delivery to HMV store
Prompt delivery to HMV store. Courteous and efficient customer service.
October 29, 2024
Reply from hmv (UK) - Tunbridge Wells
Hi Rosemary
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very efficient
I ordered a DVD, and was able to pick it up very quickly from my local branch. All went very smoothly.
October 6, 2024
Reply from hmv (UK) - Tunbridge Wells
Hi Alison,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really good service helping me get a…
Really good service helping me get a discontinued product and delivered well within the time frame quoted
October 1, 2024
Reply from hmv (UK) - Tunbridge Wells
Hi Scott
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV Tunbridge Wells
HMV Tunbridge Wells, always give a great service.
I think this store is very busy, it’s so good to see this. Some years ago I thought it was going to close.
Thanks everyone.
September 7, 2024
Reply from hmv (UK) - Tunbridge Wells
Hi Ian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered in store
Ordered in store and arrived in store within a few days . Pleased with the experience as always
September 9, 2024
Reply from hmv (UK) - Tunbridge Wells
Hello mark
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
The staff were very Helpful .
August 28, 2024
Reply from hmv (UK) - Tunbridge Wells
Hello Paul
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Tunbridge Wells
Hi Jamie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Tip Top Service at Tunbridge Wells branch
Staff are very friendly and informative nothing is to much trouble,
Very pleased 😄 😀 tmy order came through in record time. Ordered 23rd July 2024.
July 30, 2024
Reply from hmv (UK) - Tunbridge Wells
Hi Marian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good customer service
Very good customer service - helpful and knowledgeable assistant in Tunbridge Wells shop.
July 22, 2024
Reply from hmv (UK) - Tunbridge Wells
Hello Paul,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very good service
July 5, 2024
Reply from hmv (UK) - Tunbridge Wells
Hi Mike
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff at the Tunbridge Wells store were…
Staff at the Tunbridge Wells store were very helpful with finding the vinyl I was looking for. They were also friendly and knowledgeable.
July 1, 2024
Reply from hmv (UK) - Tunbridge Wells
Hi Joanna
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Helped with looking to see what's…
Helped with looking to see what's orderable and got the box sets delivered to my home. I'll get more stuff that way as it's better than wading through websites.
July 4, 2024
Reply from hmv (UK) - Tunbridge Wells
Hi Simon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly helpful staff.
July 2, 2024
Reply from hmv (UK) - Tunbridge Wells
Hi Mike
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order came through to Tunbridge Wells…
Order came through to Tunbridge Wells very quickly
June 21, 2024
Reply from hmv (UK) - Tunbridge Wells
Hi Graham
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Tunbridge Wells
Hi Will
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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