Wez was just great, so polite and talkative. Normally all the folks in HMV are so helpful and kind - its why I love shopping there and I don't think I could ever shop anywhere else for my 4Ks,CDs and... See more
Company replied
Location
Switch location216 Royal Victoria Place Shopping Centre, TN1 2SS Tunbridge Wells, GB
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See what reviewers are saying
It’s been a long time since I’ve purchased a proper record and they seem to cost a lot more now!!! However the service I got from HMV Tunbridge Wells store was excellent the LP was not in stock at the... See more
Company replied
Ordered the limited edition Gary Numan Telekon red splash vinyl version, having missed out in the beginning it came back on sale, got an email from HMV that’s it’s available again , I ordered it strai... See more
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The whole delivery system was well done. I got updated regularly from 1) Order, 2) Despatch and 3) Arrival. I preferred picking my order up from the shop due to multiple residents at my flat and after... See more
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Company details
About hmv (UK) - Tunbridge Wells
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
216 Royal Victoria Place Shopping Centre, TN1 2SS, Tunbridge Wells, United Kingdom
4.7
Excellent
120 reviews
Asks customers to review
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Reply from hmv (UK) - Tunbridge Wells
Hi Jenny
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very knowledgeable
Very knowledgeable, enjoyed talking to them while ordering my Bob Dylan cd
March 23, 2024
Reply from hmv (UK) - Tunbridge Wells
Hi Allan
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Brilliant communication and delivery…
Brilliant communication and delivery arrived on time
March 21, 2024
Reply from hmv (UK) - Tunbridge Wells
Hi David
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered a vinyl gift online
Site easy to navigate
Ordered in stock item item as a gift
Great communication from HMV
Really helpful and knowledgeable staff in TW store
Big thanks
February 23, 2024
Reply from hmv (UK) - Tunbridge Wells
Hi Linda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Brought a funko pop
Brought a funko pop. Was packaged well & quick to give to me as i got it delivered to the store. Was kept up to date with emails. Person that served me was friendly
February 3, 2024
Reply from hmv (UK) - Tunbridge Wells
Hi Ash
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
the DVD was delivered in a few day
the DVD was delivered in a few day. It is a good service.
January 26, 2024
Reply from hmv (UK) - Tunbridge Wells
Hi Christopher
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Sales person couldn’t have been more…
Sales person couldn’t have been more helpful,good old fashioned service.
January 19, 2024
Reply from hmv (UK) - Tunbridge Wells
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great experience 👍
January 18, 2024
Reply from hmv (UK) - Tunbridge Wells
Hi Gary
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The staff are really good,knowledgeable…
The staff are really good,knowledgeable and
Polite.
December 27, 2023
Reply from hmv (UK) - Tunbridge Wells
Hello Sharon
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
DVDs ordered online
I ordered DVDs online to collect in my local store. The website was easy to use and they arrived on time.
December 22, 2023
Reply from hmv (UK) - Tunbridge Wells
Hi Wendy,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to order easy to collect staff…
Easy to order easy to collect staff were polite
December 18, 2023
Reply from hmv (UK) - Tunbridge Wells
Hi Teresa
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again in Tunbridge Wells soon :-)
The person at the HMV store- Tunbridge…
The person at the HMV store- Tunbridge Wells. Was amazing.
He helped me and the order came quickly.
Wish I knew his name
November 24, 2023
Reply from hmv (UK) - Tunbridge Wells
Hi Yvonne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The order of my cds for a present
The order of my cds for a Christmas present were on time and in great condition, packaged well. Communication was regular.
November 22, 2023
Reply from hmv (UK) - Tunbridge Wells
Hi Keith
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Reply from hmv (UK) - Tunbridge Wells
Hello Avril
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
👌perfecto
i loved this shop it had every thing i needed exlusive xxxtetacion albam and good custorsom survis !!!
November 11, 2023
Unprompted review
Reply from hmv (UK) - Tunbridge Wells
Hi james
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
You had very helpful staff in your…A happy customer
You had very helpful staff in your store. They were very prompt in notifying me about the item that had arrived in your store for me to pick up. So I was more than pleased with the service.
November 9, 2023
Reply from hmv (UK) - Tunbridge Wells
Hello Janet,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I was given a choice of albums by the…
I was given a choice of albums by the artist of the same name in both the cd and the vinyl albums I purchase. The assistant was very helpful.
October 23, 2023
Reply from hmv (UK) - Tunbridge Wells
Hi Terry,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very happy with the service at…
Very happy with the service at Tunbridge Wells HMV
Very friendly and very helpful 😀😀😀😀😀
I will be returning x
October 22, 2023
Unprompted review
Reply from hmv (UK) - Tunbridge Wells
Hi Philippa
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Assist where helpful in store and items…
Assist where helpful in store and items received on the dates given
October 14, 2023
Reply from hmv (UK) - Tunbridge Wells
Hi Gillian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordered CD version of new album
Ordered CD version of new album. Received LP version with a CD barcode on it. 2 weeks later CD version still not been received.
September 22, 2023
Reply from hmv (UK) - Tunbridge Wells
Hi James
Thank you for taking the time to leave us a review. We are sorry to hear about the issue with your order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can look into this further.
Kind regards
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