hmv (UK) - Uxbridge Reviews 136

TrustScore 4.5 out of 5

4.7

110 The Chimes Shopping Centre, High St, UB8 1GA Uxbridge, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very Good Service From Your HMV Uxbridge Branch. I ordered a Status Quo Live at Hammersmith 1979 Double CD about a month ago wich was being released on 24th April . They informed me 2 days beforhand t... See more

Company replied

Rated 4 out of 5 stars

Used click and collect for the new BTS Arirang album. The process was straightforward and the album was ready for collection within the expected timeframe. Staff were helpful when I arrived, and the... See more

Company replied

Rated 3 out of 5 stars

Should have been 5 stars for customers are updated in time for the delivery and smooth online shopping experience if no poster giveaway available at the Uxbridge shop when pick up the vinyl. The give... See more

Company replied

Rated 5 out of 5 stars

Unfortunately the dvd we wanted was out of stock but the sales person said it could be ordered and collected within 3 days. We were given the option of buying the cheaper version. Perfect as we didn't... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Uxbridge

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • 110 The Chimes Shopping Centre, High St, UB8 1GA, Uxbridge, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

136 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Very helpful and friendly staff.

Very helpful and friendly staff.
Good selection and store layout

April 29, 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Steve

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

MY HMV PURCHASE

Very Good Service From Your HMV Uxbridge Branch. I ordered a Status Quo Live at Hammersmith 1979 Double CD about a month ago wich was being released on 24th April . They informed me 2 days beforhand that it was despatched and again when it arrived and i picked it up on that day of Release. Excellent Service. I use HMV at Uxbridge a lot and they are Great in there and i reccomend them to my Music Buddies . 🎸👍

April 29, 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi there, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Whitney - Can I Be Me dvd

I ordered a dvd and within a week it was ready to collect . Very efficient and literally took seconds to find and pas it over to me at the counter. I've never had a bad experience in HMV and it's one of my fave shops !!

April 13, 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Steve

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

james great worker

James helped me out and got me a t shirt i wanted

April 3, 2026
Unprompted review
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Vintage

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 4 out of 5 stars

Used click and collect for the new BTS…

Used click and collect for the new BTS Arirang album. The process was straightforward and the album was ready for collection within the expected timeframe. Staff were helpful when I arrived, and the CD was in great condition. A solid, dependable service for grabbing new K-pop releases without the shipping wait. Would use it again.

March 21, 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Rebeca

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

Rated 5 out of 5 stars

Amazing and easy to use and quick…

Amazing and easy to use and quick delivery

April 1, 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi katy

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great service

Great service; thanks guys

March 30, 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi there, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

delivery service

the staff was very help full with my order when i got to the store in uxbridge i will do this again when i go back next time anthony

March 24, 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Anthony

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 3 out of 5 stars

Should have been 5 stars for customers…

Should have been 5 stars for customers are updated in time for the delivery and smooth online shopping experience if no poster giveaway available at the Uxbridge shop when pick up the vinyl. The giveaway posters are available at London shops....

March 26, 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Anny

Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.

Rated 5 out of 5 stars

I ordered a DVD Sunday

I ordered a DVD Sunday, it arrived Tuesday

February 21, 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Walter

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great experience!

February 10, 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Cherry

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Wonderful helpful staff in youre…

Wonderful helpful staff in youre Uxbridge Branch, so helpful in ordering a previously out of stock Vinyl

February 1, 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Marsha, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

hmv uxbridge

Staff at uxbridge hmv are very helpful,friendly, knowledgeable and very approachable . A very good experince .

December 20, 2025
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Floyd, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

It came faster than I thought it…

It came faster than I thought it would’ve. My vinyls were in great condition!!

January 12, 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Fabio

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

I had to order an item as it wasn't…

I had to order an item as it wasn't available in store and the cashier who served me, did so promptly and efficiently. It was so easy. He was really lovely, I didn't get his name.

December 16, 2025
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Aimee

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 4 out of 5 stars

Extra postage for online orders

Ordering and collection good, but found that item had been posted to the store for the same postage cost as would have been added if it had been ordered for posting to home. If HMV can send an item (a DVD) to one of their stores post inclusive, why add extra postage for sending the same item direct to the customer's home?

December 16, 2025
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi J

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

Rated 5 out of 5 stars

Customer Service excellent

Customer Service excellent

December 10, 2025
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Jonathan

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Service with a smile

Great service ordered a item on line and picked up from store. Staff was very friendly and helpful.

December 5, 2025
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Michael

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Excellent service and easy to order

So easy to order the DAB Radio in store, James was really helpful and didn’t rush me at all, I was left to look through all the alternatives that they had to offer, which was a vast range, the price was reasonable too and I had the choice of delivery to my house or to my local store which was Uxbridge in this case, overall the service received was excellent. Thanks James

November 21, 2025
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Mr

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

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