I've had a few orders sent to this shop for collection, and it's always been quick. The staff have been very friendly and professional.
Company replied
110 The Chimes Shopping Centre, High St, UB8 1GA Uxbridge, GB
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I've had a few orders sent to this shop for collection, and it's always been quick. The staff have been very friendly and professional.
Company replied
Unfortunately the dvd we wanted was out of stock but the sales person said it could be ordered and collected within 3 days. We were given the option of buying the cheaper version. Perfect as we didn't... See more
Company replied
Used click and collect for the new BTS Arirang album. The process was straightforward and the album was ready for collection within the expected timeframe. Staff were helpful when I arrived, and the... See more
Company replied
Very Good Service From Your HMV Uxbridge Branch. I ordered a Status Quo Live at Hammersmith 1979 Double CD about a month ago wich was being released on 24th April . They informed me 2 days beforhand t... See more
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Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

110 The Chimes Shopping Centre, High St, UB8 1GA, Uxbridge, United Kingdom
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Ordering on line was very easy.
Collecting from my local store, no charge was also a bonus.

Reply from hmv (UK) - Uxbridge
Wonderful and very helpful instore staff. The item I wanted wasn't in store and the staff went out of there way to help me. I've now received the boxset and I am very pleased.

Reply from hmv (UK) - Uxbridge
I absolutely love shopping at HMV for boxset and dvd’s. The staff are really friendly at my local Uxbridge store. They are always on hand to answer any of my questions.

Reply from hmv (UK) - Uxbridge
Excellent service:fast and efficient. My collection from the store was planned for and was easy for me to collect.

Reply from hmv (UK) - Uxbridge
Very friendly staff, great customer service and easy collection service.

Reply from hmv (UK) - Uxbridge
The atmosphere and staff make the experience so lovely

Reply from hmv (UK) - Uxbridge
Staff interested and knowledgeable about music 🎵.

Reply from hmv (UK) - Uxbridge
I find the company polite and helpful in store
Once order is processed i like the way customer is emailed about product every step of its journey.

Reply from hmv (UK) - Uxbridge
Hi, I shop at your store in Uxbridge regularly. I yesterday Sept 2nd 2024 returned a pair of MIXX headphones that was broken. The girl who helped me I cannot remember her name, but she has short hair, a nose ring and is awesome. She did find something which is my fault, so I apologize to her. I brought the wrong box and wrong receipt for the headset that was broken, regardless she took it back I upgraded a bit, but once again your staff there ALWAYS GO OUT OF THEIR WAY TO DO THE RIGHT THING. Thank you, I will go there today with the correct packaging and receipt if it makes a difference.

Reply from hmv (UK) - Uxbridge

Reply from hmv (UK) - Uxbridge

Reply from hmv (UK) - Uxbridge
Great service! Did not have Album in stock, ordered, came really quickly, collect from store guys were really helpful and knowledgeable!

Reply from hmv (UK) - Uxbridge
Order was quickly dispatched and arrived at store on time very pleased

Reply from hmv (UK) - Uxbridge
Super fast delivery!! Great customer service in-store as well, we always shop in Uxbridge and all staff there are super helpful xxx

Reply from hmv (UK) - Uxbridge
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