hmv (UK) - WakefieldReviews 

180
TrustScore 5 out of 5

4.8

Unit G18, Trinity Walk, WF1 1QS Wakefield, GB


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Rated 3 out of 5 stars

Yet another vinyl which had to go back for a 2nd replacement due to scratching & Jumping on same track in same place .

Company replied

Rated 5 out of 5 stars

Went into store for a Country cd wasn't out staff placed an order for delivery to me was quick and easy came on time was very pleased Glad we still have HMV store's 👍 From service to the order and... See more

Company replied

Rated 5 out of 5 stars

Meeting jane mcdonald was absolutely incredible at hmv wakefield. The lovely young man (i think his name was travis) took such great photos off us so i am extremely greatful to him.

Company replied

Rated 5 out of 5 stars

The staff are very helpful. I am blind impaired and the gentleman serving me looked up what I needed, compared prices and other stores for me. I tried other shops and the staff did not want to know. T... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Wakefield

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Contact info

  • Unit G18, Trinity Walk, WF1 1QS, Wakefield, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.8

All reviews

(180)

29,764 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very fast at sending out orders.

I gave you a 5 because I ordered at dvd and it was fast to be delivered.

December 16, 2024
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi Customer

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi Alison

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Very easy to order and picked up the…

Very easy to order and picked up the item with ease

December 12, 2024
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi Assunda

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

No hassle purchasing

Easy to use, fast , efficient, no hassle, great service

December 6, 2024
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Exactly how it should be, so thank you for the 5 stars and merry christmas from us at hmv!

Rated 5 out of 5 stars

Excellent service

Ordered a Christmas item to be delivered to the Wakefield branch. The staff were very welcoming and friendly, the store was clean and the overall process simple.

December 7, 2024
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi Rachel

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Dealt with very quickly.

December 5, 2024
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi Christine

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Staff were really helpful

Staff were really helpful

December 3, 2024
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi sherell

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Item not in stock but quick and helpful…

Item not in stock but quick and helpful to get it for me thankyou.

December 1, 2024
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi Robert

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Excellent service all round

1st time ordering through website as product was a pre-order. Easy to order, with great communication regarding collection. Store staff (Wakefield store) very friendly and collection done with ease. Would have no hesitation in ordering online again and recommended HMV to others.

November 19, 2024
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi Jonathan, 

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

HMV staff were very helpful when looking for a particular cd, it was easy and quick to have it delivered to store.easy…

HMV staff were very helpful when I was trying to find a particular artist in store and upon having no luck the member of staff looked the item up on the system and offered to get the item delivered to the store for me. It was very straight forward and was kept up to date via email and it only took a few days to come in. Really good service.

November 19, 2024
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi Karen, 

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Very helpful staff,ordered what I…

Very helpful staff,ordered what I wanted,very organised

October 31, 2024
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi Kerri, 

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

QueenT-shirt 😃

Friendly service, T shirt came in good time.Good Quality item & service 👌

November 3, 2024
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi Grant, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great service and great delivery…

Great service and great delivery service as always

October 24, 2024
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi William

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great staff

Great staff. Easy transaction.

October 23, 2024
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi andrew

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 4 out of 5 stars

Great helpful service from the store…

Great helpful service from the store manager

October 17, 2024
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hello Ben, 

Thanks for leaving us a great review!

We were so pleased to read your comments and look forward to seeing you again soon.

Rated 5 out of 5 stars

First time I have used the on line…

First time I have used the on line ordering service. It was extremely quick and easy. I collected from my local HMV shop. Great. Very convenient and problem free.
No extra charges - just the cost of the CD itself.

October 5, 2024
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi Wendy

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Easy to order and good communication…

Easy to order and good communication when item was ready to collect.

September 5, 2024
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi Jonathan

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Goods were easy to order and were…

Goods were easy to order and were available for collection from my chosen store within a few days.

September 18, 2024
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi Tim

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Simple online ordering for local…

Simple online ordering for local collection - what could be easier!

September 18, 2024
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi Chris

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Brilliant shop & staff

September 17, 2024
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hello Felice

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

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