hmv (UK) - Warrington Reviews 222

TrustScore 4.5 out of 5

4.7

85 / 86 Golden Square,, WA1 1QE Warrington, GB


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Rated 5 out of 5 stars

Cd's competitive prices and delivered instore and through the post quickly.Also nice to support a high street music store than an online retailer.

Company replied

Rated 5 out of 5 stars

I always look forward to visiting HMV. I go looking for a vinyl album that I know I want, but when I leave the store I always have at least one other album that I didn't realise I wanted, that was un... See more

Company replied

Rated 5 out of 5 stars

After being frustrated by not being able to use my gift card online Beth H was very helpful and patient in ordering my DVD in-store. I picked a quieter time as I am slower than younger customers and o... See more

Company replied

Rated 5 out of 5 stars

What was great was that, unlike many companies, HMV did the simple things well - making life easier for me. I ordered 2 CDs - one of which had a set release date. I received appropriate update and BOT... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Warrington

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Contact info

  • 85 / 86 Golden Square,, WA1 1QE, Warrington, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

222 reviews

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Rated 5 out of 5 stars

Five star

Five star 5*

January 17, 2026
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi Amanda

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

From finding what I wanted to ease of…

From finding what I wanted to ease of ordering and paying to delivery.wonderful,seamless service

January 19, 2026
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi Claire, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Emailed to say my order was delivered…

Emailed to say my order was delivered and ready too collect on the release date

Easy to collect package perfect ie no dinks or marks.

January 15, 2026
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi Luke

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Fast service

Fast service

January 17, 2026
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi Kurt,

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 4 out of 5 stars

I got my package in perfect condition

I got my package in perfect condition, it would 5 stars but they left it in the open behind my gate. Luckily my neighbour picked it up. I feel that’s more of a Royal Mail thing so I seriously would buy again

January 14, 2026
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Reply from hmv (UK) - Warrington

Hi 

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

Rated 5 out of 5 stars

Harder to find item was in stock online…

Harder to find item was in stock online and shipped to the store, ordered and collected with no issues at all. Box was a bit cumbersome so we placed it in a bag outside and the store disposed of the extra packaging. Great service and My partner is over the moon with her loungefly bag for the wedding!

November 13, 2025
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi Chris

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Always prompt delivery

Always prompt delivery . Always find what I want on hmv.

January 9, 2026
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hello June, 

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Exstraudenary

Exstraudenary

November 19, 2025
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi shaun

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Ordered some vinyl on line to pick up…

Ordered some vinyl on line to pick up in store. Good communication throughout and no issue's during pick up.

January 3, 2026
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi Ian

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Updates for pickup and friendly staff…

Updates for pickup and friendly staff in store.

January 3, 2026
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hello Paul

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Reliable

Order was on time - no hassle

December 15, 2025
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi Steve

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Well stocked, prompt service.

Good stock of the impromptu items I bought and safe storing of pre-orded item.

December 19, 2025
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi Robert

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Excellent staff helped order a home…

Excellent staff helped order a home delivery as item was out of stock.

December 17, 2025
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi Dee

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Great service kept me informed when the…

Great service kept me informed when the delivery would be thanks

December 17, 2025
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi alan

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Still got shops to look around in and a…

Still got shops to look around in and a great on line shop to

December 15, 2025
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi KENNETH

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great service

Items were ready to collect when I wanted them

December 3, 2025
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi Alan

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Very knowledgable staff

Very knowledgable staff, very quick service and very helpful

December 3, 2025
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi Gary, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 1 out of 5 stars

Ordered something on the 19th and still…

Ordered something on the 19th and still waiting for a confirmation email to collect. It’s just 1 CD that is meant to be a gift and online it says click and and collect is easy and takes between 2-5 days.. still waiting after 8 with no updates on where the order is. I wouldn’t recommend this service and I’m just disappointed my item isn’t available on Amazon as it’s a much better shopping experience

November 26, 2025
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi Jo

Thanks for leaving us a review, we’re so sorry to hear of the delay in receiving a collection email for your order at the Warrington store though. 

So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.

We’ll then take a look and get back to you as soon as possible.

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