Cd's competitive prices and delivered instore and through the post quickly.Also nice to support a high street music store than an online retailer.
Company replied
85 / 86 Golden Square,, WA1 1QE Warrington, GB
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Cd's competitive prices and delivered instore and through the post quickly.Also nice to support a high street music store than an online retailer.
Company replied
I always look forward to visiting HMV. I go looking for a vinyl album that I know I want, but when I leave the store I always have at least one other album that I didn't realise I wanted, that was un... See more
Company replied
After being frustrated by not being able to use my gift card online Beth H was very helpful and patient in ordering my DVD in-store. I picked a quieter time as I am slower than younger customers and o... See more
Company replied
What was great was that, unlike many companies, HMV did the simple things well - making life easier for me. I ordered 2 CDs - one of which had a set release date. I received appropriate update and BOT... See more
Company replied
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

85 / 86 Golden Square,, WA1 1QE, Warrington, United Kingdom
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From finding what I wanted to ease of ordering and paying to delivery.wonderful,seamless service

Reply from hmv (UK) - Warrington
Emailed to say my order was delivered and ready too collect on the release date
Easy to collect package perfect ie no dinks or marks.

Reply from hmv (UK) - Warrington
I got my package in perfect condition, it would 5 stars but they left it in the open behind my gate. Luckily my neighbour picked it up. I feel that’s more of a Royal Mail thing so I seriously would buy again

Reply from hmv (UK) - Warrington
Harder to find item was in stock online and shipped to the store, ordered and collected with no issues at all. Box was a bit cumbersome so we placed it in a bag outside and the store disposed of the extra packaging. Great service and My partner is over the moon with her loungefly bag for the wedding!

Reply from hmv (UK) - Warrington

Reply from hmv (UK) - Warrington
Ordered some vinyl on line to pick up in store. Good communication throughout and no issue's during pick up.

Reply from hmv (UK) - Warrington
Updates for pickup and friendly staff in store.

Reply from hmv (UK) - Warrington
Good stock of the impromptu items I bought and safe storing of pre-orded item.

Reply from hmv (UK) - Warrington
Excellent staff helped order a home delivery as item was out of stock.

Reply from hmv (UK) - Warrington
Great service kept me informed when the delivery would be thanks

Reply from hmv (UK) - Warrington
Still got shops to look around in and a great on line shop to

Reply from hmv (UK) - Warrington

Reply from hmv (UK) - Warrington
Very knowledgable staff, very quick service and very helpful

Reply from hmv (UK) - Warrington
Ordered something on the 19th and still waiting for a confirmation email to collect. It’s just 1 CD that is meant to be a gift and online it says click and and collect is easy and takes between 2-5 days.. still waiting after 8 with no updates on where the order is. I wouldn’t recommend this service and I’m just disappointed my item isn’t available on Amazon as it’s a much better shopping experience

Reply from hmv (UK) - Warrington
Great service, friendly helpful staff. Collection was really straightforward. Thank you.

Reply from hmv (UK) - Warrington
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