Thank you so much HMV Westfield Shepard's Bush for helping to make my niece's visit so special! She had come from Southampton that day to see Dcemeber 10. She is unable to move, uses a wheelchair, ven... See more
Company replied
Location
Switch locationUnit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE London, GB
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See what reviewers are saying
I needed to change my purchase and visited the store at Westfield.The service was excellent, made easy and encouraged me to shop with HMV both on line and in store.
Company replied
First and foremost, I love that HMV and Fopp still exist and it’s important for places like this to exist on our high streets. I do sometimes think the individual pricing feels a little inflated to... See more
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Would have given 5 stars except collection information on website is out of date and inaccurate. A map of where the store is in relation to transport (tube/bus) would help; with some mobility issues... See more
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Company details
About hmv (UK) - Westfield London
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE, London, United Kingdom
4.5
Excellent
208 reviews
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Friendly staff wide range of pop…
Friendly staff wide range of pop culture items and books was very happy with my purchase.
October 13, 2025
Reply from hmv (UK) - Westfield London
Hi Ayesha,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Its a cool shop!
I really like collecting CDs and I really like going to HMV to buy them! can be a bit pricey but also fair, also bought a band tee and funko pop. I like the Westfield London HMV the most (:
November 22, 2024
Unprompted review
Reply from hmv (UK) - Westfield London
Hi Mali
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Westfield London
Hello d
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Westfield London
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very convenient
I placed an order online using Click & Collect which was free. It arrived at the store on time and in the weekend I collected it.
September 15, 2025
Reply from hmv (UK) - Westfield London
Hello Daniel
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Westfield London
Hi Harry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Promo for girls aloud
My items were delivered on time and the products are amazing, just as described and value for money. Thank you
June 20, 2025
Reply from hmv (UK) - Westfield London
Hi Stuart
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service
Great, ordered tshirt for my daughter that I saw in store, was shipped to home. My daughter loves it! Thanks
May 31, 2025
Reply from hmv (UK) - Westfield London
Hi Sarah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Amazing Service
Lovely staff. Got my cds in time via order and in-store experience was amazing
May 21, 2025
Reply from hmv (UK) - Westfield London
Hi Vadery
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very good experience
Hi, I received my order with a delay but my overall experience was very good.
Staffs at HMV were very helpful and kind.
Many thanks to them.
May 9, 2025
Reply from hmv (UK) - Westfield London
Hello,
Thanks for taking the time to leave us a 4-star review!
We hope to earn that last star from you soon ;-)
I have just one word for my recent…
I have just one word for my recent experience with HMV EXCELLENT THANKS
April 19, 2025
Reply from hmv (UK) - Westfield London
Hi Beres
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Great communication regarding my order and very friendly and efficient service when I went to collect my item.
April 9, 2025
Reply from hmv (UK) - Westfield London
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service again
Again, great service. Strong packaging and speedy dispatch for online order. Friendly customer service at the shop.
April 7, 2025
Reply from hmv (UK) - Westfield London
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Vinyl was delivered on release day :)
April 3, 2025
Reply from hmv (UK) - Westfield London
Hi Sharmarke
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very good very good and good experience…
Very good very good and good experience for all great people who know what they are doing
April 2, 2025
Reply from hmv (UK) - Westfield London
Hi Timothy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Westfield London
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly staff but the store should…
Friendly staff but the store should have more of the Lady Gaga HMV version rather than just the normal versions. Ended up have to buy online and paid for postage
March 24, 2025
Reply from hmv (UK) - Westfield London
Hi Vivian
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time.
Have a great day!
Reply from hmv (UK) - Westfield London
Hello Barbara
Thanks for leaving us a review.
Hopefully we can earn five stars from you in future :)
the man who helped me retrieve my…
the man who helped me retrieve my preordered vinyl was very helpful and cool - he deserves a raise xx
February 13, 2025
Reply from hmv (UK) - Westfield London
Hi Mary
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Westfield store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Westfield London
Hi Joshua
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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