Thank you so much HMV Westfield Shepard's Bush for helping to make my niece's visit so special! She had come from Southampton that day to see Dcemeber 10. She is unable to move, uses a wheelchair, ven... See more
Company replied
Location
Switch locationUnit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE London, GB
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See what reviewers are saying
I needed to change my purchase and visited the store at Westfield.The service was excellent, made easy and encouraged me to shop with HMV both on line and in store.
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First and foremost, I love that HMV and Fopp still exist and it’s important for places like this to exist on our high streets. I do sometimes think the individual pricing feels a little inflated to... See more
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Would have given 5 stars except collection information on website is out of date and inaccurate. A map of where the store is in relation to transport (tube/bus) would help; with some mobility issues... See more
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Company details
About hmv (UK) - Westfield London
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE, London, United Kingdom
4.5
Excellent
208 reviews
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happy with all
January 10, 2025
Reply from hmv (UK) - Westfield London
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
VERY KNOWLEDGABLE TEAM THAT DEFINATELY…
VERY KNOWLEDGABLE TEAM THAT DEFINATELY KNOW THEIR STUFF THEY GO ABOVE AND BEYOND TO GET AND ACQUIRE WHAT YOU ARE LOOKING FOR ESPECIALLY THE GUY UPSTAIRS HE IS AN ASSET TO YOUR STORE AND ALWAYS GOES THAT EXTRA MILE. HAPPY NEW YEAR EVERYONE.WE WILL BE BACK.HMV WESTFIELD
ELIZABETH WOODWARD
January 10, 2025
Reply from hmv (UK) - Westfield London
Hi Elizabeth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Staff
Great. customerservicee Raz at HMV WESTFIELD Sheapherds bush so so helpful every time
December 7, 2024
Reply from hmv (UK) - Westfield London
Hi Leslie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Beats streaming or online shopping all day long
The staff on the upstairs floor in particular are always so incredibly helpful, as well as friendly and knowledgable. They go out of their way. It's how shopping should be.
December 24, 2024
Reply from hmv (UK) - Westfield London
Hi Tania
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Westfield London
Hi Calder
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I found the shop very easily
I found the shop very easily. The shop has everything you want to purchase from. The staff was very friendly and helpful.
December 30, 2024
Reply from hmv (UK) - Westfield London
Hi Rhiani
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were very helpful and dealt…
The staff were very helpful and dealt with my request to be able to order a particular dvd. Which i have since collected from HMV Westfield Shepherds Bush.
Thank you.
December 22, 2024
Reply from hmv (UK) - Westfield London
Hello James
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Westfield London
Hello Piotr
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great costumer service
Great costumer service. Product came in good time and in good condition
December 11, 2024
Reply from hmv (UK) - Westfield London
That's great to hear so thanks for the review Trisha!
Reply from hmv (UK) - Westfield London
Hi Maria
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
My one online order split to two
My one online order split to two dispatch, maybe it’s system’s wrong, but the staff helped me to clarify the reason why my order became two separate dispatch, and that was helpful.
November 29, 2024
Reply from hmv (UK) - Westfield London
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service and fast delivery
Good service and fast delivery. Item arrived in perfect condition.
December 2, 2024
Reply from hmv (UK) - Westfield London
Hi Darren
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I asked the staff some directions and…
I asked the staff some directions and it helped me a lot!
November 19, 2024
Reply from hmv (UK) - Westfield London
Hi Anzu,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
damage
I ordered 4 books and three of them were damaged, took over a week to arrive in store
November 7, 2024
Reply from hmv (UK) - Westfield London
Hi Sara
Thanks for leaving us a review. We're sorry to hear this. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Westfield London
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV was amazing with fast,friendly…
HMV was amazing with fast,friendly staff downstairs during my visit,very accommodating for me to collect my album that was ordered. However I wasn’t happy with staff upstairs when visiting for a meet and greet. (JLS) staff was shouting “no phones,no cameras. Put them away” it was a rushed event,not much time to have a meeting with JLS (no fault of their own) this event should of been more hands on and more accommodating for those wanting proper pictures with all of the lads,not pushy for a signature and thrown out. I still had a great time, I just believe next time creating an event like this you might feel more confident if you have the most honest review.
November 12, 2024
Reply from hmv (UK) - Westfield London
Hello Tasha
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Reply from hmv (UK) - Westfield London
Hi David
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Awful security
I came with a group of friends to the JLS signing. The whole thing was chaos. Security were incredibly rude. Whilst I understand certain things has to happen in-order to make the event run smoothly, however the attitude from security was diabolical. Shouting at people, trying to push people out of the way to move them on. Shouting that people were not allowed to take photos yet allowing others to take them, as well as letting people go through the queue more than once. The whole thing as a shambles. It was such a shame that the attitude of the majority ruined it for the two lovely ladies on the team, one was called Lisa who was working on the main door, who was incredibly empathetic to how we was all feeling about the event. There was another lady with dark hair who was at the front of the queue who was nice and felt bad she had to follow those rules and inforce them on us as fans.
November 12, 2024
Reply from hmv (UK) - Westfield London
Hello Sophia
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
I really enjoy shopping with HMV…
I really enjoy shopping with HMV because I can usually get what I’m looking for and when I go to one of your shops the staff are always friendly and helpful, I’ve been shopping with HMV’s for many years LOVE IT.
November 14, 2024
Reply from hmv (UK) - Westfield London
Hi Terry
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Brilliant customer service and I had a…
Brilliant customer service and I had a great time yesterday. Thank you.
November 12, 2024
Reply from hmv (UK) - Westfield London
Hi Shantel
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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