Thank you so much HMV Westfield Shepard's Bush for helping to make my niece's visit so special! She had come from Southampton that day to see Dcemeber 10. She is unable to move, uses a wheelchair, ven... See more
Company replied
Location
Switch locationUnit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First and foremost, I love that HMV and Fopp still exist and it’s important for places like this to exist on our high streets. I do sometimes think the individual pricing feels a little inflated to... See more
Company replied
Would have given 5 stars except collection information on website is out of date and inaccurate. A map of where the store is in relation to transport (tube/bus) would help; with some mobility issues... See more
Company replied
The store was easy to find and the staff were professional. Found my item straight away and security were friendly, waited upstairs in the holding area for Rita Ora to arrive around18 minutes late a... See more
Company replied
Company details
About hmv (UK) - Westfield London
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE, London, United Kingdom
4.5
Excellent
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant customer service and I had a…
Brilliant customer service and I had a great time yesterday. Thank you.
November 12, 2024
Reply from hmv (UK) - Westfield London
Hi Shantel
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Security were absolutely vile last…
Security were absolutely vile last night to JLS fans. After waiting 16 years to finally meet them, I was greeted to angry horrible security shouting at people saying no pictures. Blocking people, putting their hands up to block people’s cameras! What a joke!
November 12, 2024
Reply from hmv (UK) - Westfield London
Hi Karis
Thanks for leaving us a review. We're sorry to hear of this. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Great event, shame about the customer service
Whilst the event and meeting JLS was amazing, we were a little disappointed that the staff missed out on giving us a goodie bag. When we queried this after the event, we were told they had run out (people who arrived after us had received them, so we know they were available when we arrived) and when we asked if there was any other way to get one a member of staff VERY rudely told us “just get there earlier” which really upset us given we had arrived in time to receive them and this was in fact a staff error. His demeanour was rude and he spoke to us very dismissively the whole time.
November 11, 2024
Reply from hmv (UK) - Westfield London
Hi, we're really sorry to hear of this.
We can see that you have since been in touch and this is being investigated with the relevant departments. Thanks for your patience in the meantime.
The signing was shocking
The signing was shocking, staff were incredibly rude, wouldn’t even let a friend take pictures whilst meeting them. Got told off for even having my phone out of my bag. So rushed we were out within 20mins and we had at least 100 in front of us. You could tell the boys just wanted to speak and take photos.
November 12, 2024
Reply from hmv (UK) - Westfield London
Hi,
Thanks for leaving us a review. We're very sorry to hear this. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Great customer service
Great customer service, from ordering in store for the product, to collection of said product.
November 5, 2024
Reply from hmv (UK) - Westfield London
Hi NAKIM
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Stickers
I love going to HMV. The customer service is always great and the sticker I purchased were so cute!
October 29, 2024
Reply from hmv (UK) - Westfield London
Hi Pretty,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Click and collect not what I expected
I did a click-and-collect order and discovered the order had to be posted to the shop, and it took 2-4 working days to arrive. Click-and-collect is supposed to be available on the same day or the next day from the shop's own stock. I think HMV misunderstood this procedure compared to the speed at other shops on the high street when interpreting this practice.
I received the order in the same mail-posting packaging in the shop as I would have it by posting to my door address.
I got my ARROW titles, but the delay in processing and dispatching the order was odd. But it was better than ordering them from ARROW directly who wanted £6 for shipping, HMV didn't charge any extra for C&C.
October 16, 2024
Reply from hmv (UK) - Westfield London
Hi Mr Magoo,
We're afraid the version of 'click & collect' you have described is not what is advertised via hmv and we would recommend reading the options to clarify this before proceeding with an order.
Click & Collect with hmv.com is a delivery service sent from our warehouse to a selected store for delivery. There is no shipping fee for this service which is why this is provided as an option for customers should this be deemed more convenient than home delivery.
Great service and helpful staff
Visited the store in Westfield and the service was great! Found what I was looking for. Very happy with the experience.
October 10, 2024
Reply from hmv (UK) - Westfield London
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I always get albums there!
October 8, 2024
Reply from hmv (UK) - Westfield London
Hi Wiktoria,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Westfield London
Hi Jordan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Good and timely delivery
Good and timely delivery
Website instructions were clear and the package ordered has been despatched and sent in the correct release date. Email notifications were sent efficiently and collected it physically on store.
September 26, 2024
Reply from hmv (UK) - Westfield London
Hello Justin
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Collected a parcel
Was able to collect my parcel without issue. Would have been 5 stars if the person who served me had been friendly
September 18, 2024
Reply from hmv (UK) - Westfield London
Hi Gem
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
The staff are always helpful and…
The staff are always helpful and insightful whenever I visit. Picking up my click & collect was quick
September 11, 2024
Reply from hmv (UK) - Westfield London
Hi Virginia
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Westfield store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
I was trying to locate some rather rare…
I was trying to locate some rather rare and obscure recordings by Anglo/French group Stereolab and your assistant Mark spent a lot of time searching for me which meant I could order a great boxed set which was delivered to my home.
September 5, 2024
Reply from hmv (UK) - Westfield London
Hi Arthur
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Westfield London
Hi Mr Whitby
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Daughter ordered the sonic bag from in…
Daughter ordered the sonic bag from in the store,the young lady that served us was amazing
August 13, 2024
Reply from hmv (UK) - Westfield London
Hi Den
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great customer service at Westfield…
Great customer service at Westfield shopping centre offering to order so I could collect at my local HMV.
August 20, 2024
Reply from hmv (UK) - Westfield London
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was good& on time
August 20, 2024
Reply from hmv (UK) - Westfield London
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Order and collection smooth
August 17, 2024
Reply from hmv (UK) - Westfield London
Hi Philip
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Westfield London
Hi Andrea
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.