Thank you so much HMV Westfield Shepard's Bush for helping to make my niece's visit so special! She had come from Southampton that day to see Dcemeber 10. She is unable to move, uses a wheelchair, ven... See more
Company replied
Location
Switch locationUnit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE London, GB
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See what reviewers are saying
First and foremost, I love that HMV and Fopp still exist and it’s important for places like this to exist on our high streets. I do sometimes think the individual pricing feels a little inflated to... See more
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Would have given 5 stars except collection information on website is out of date and inaccurate. A map of where the store is in relation to transport (tube/bus) would help; with some mobility issues... See more
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The store was easy to find and the staff were professional. Found my item straight away and security were friendly, waited upstairs in the holding area for Rita Ora to arrive around18 minutes late a... See more
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Company details
About hmv (UK) - Westfield London
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE, London, United Kingdom
4.5
Excellent
208 reviews
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Amazing Service!
I came to collect two orders and they quickly sorted it out for me! They were very kind and friendly whilst doing so too! Would definitely recommended picking up your favourite records here! 🥰
July 6, 2024
Reply from hmv (UK) - Westfield London
Hi Stefan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
Great customer service. Helped me to pre-order as I have issue in online order. It make my day where I can get my favourite vinyl.
July 6, 2024
Reply from hmv (UK) - Westfield London
Hi Philip
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
In store pick up
Ordered a vinyl online for a pick up in the store. All worked very well and swiftly.
July 3, 2024
Reply from hmv (UK) - Westfield London
Hi Vicente
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great store!
Great store! Went to the one in Westfield Shepherds Bush and they were incredibly helpful. Thanks!
July 5, 2024
Reply from hmv (UK) - Westfield London
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service very helpful
Great service very helpful. Very happy staff what else can you ask for brilliant
June 16, 2024
Reply from hmv (UK) - Westfield London
Hi Pat
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Westfield London
Hi william
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service and support
June 10, 2024
Reply from hmv (UK) - Westfield London
Hi Vishal
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Westfield London
Hello Angel
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Careful of the over priced carrier bags.
The service in store was excellent. The item arrived quickly and well packaged. Would have given 5 stars but whilst placing the order instore I also bought some other records. I asked for a bag. The bag I was given cost £4.00. This seems excessive but only realised once I got home.
May 9, 2024
Reply from hmv (UK) - Westfield London
Hi Ian
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Reply from hmv (UK) - Westfield London
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are always very helpful and…
The staff are always very helpful and friendly. Everything great.
April 20, 2024
Reply from hmv (UK) - Westfield London
Hello eugene
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Westfield London
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Click and collect
Easy to place order, simple procedure for collection, though had understood item was already in stock yet it still needed to be transported to collection point
April 15, 2024
Reply from hmv (UK) - Westfield London
Hi Paul
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
1st class service including a much…
1st class service including a much needed update on current artists! Absolutely ‘above and beyond’. Thank you.
April 5, 2024
Reply from hmv (UK) - Westfield London
Hi Thomas
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The in-store service was great but…
The in-store service was great but Westfield is a nightmare
April 3, 2024
Reply from hmv (UK) - Westfield London
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The assistant was very helpful
The assistant was very helpful. He told that I could have my CD purchase mailed to whom I had bought it for, which I appreciated a great deal (saved me the job of going to a post office). The recipient received the CD in good time.
March 30, 2024
Reply from hmv (UK) - Westfield London
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Westfield London
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I recommend HMV click and collect
I was kept well informed on the progress of the order by e-mail. The first of two CDs was delivered very quickly to the store (the other had not been released at this point) The collection at the store was very easy.
February 21, 2024
Reply from hmv (UK) - Westfield London
Hi Simon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The professional help from sales…
The professional help from sales assistant James at your Westfield branch was best ever. He helped me obtain DVD's that I wanted.
February 9, 2024
Reply from hmv (UK) - Westfield London
Hi Roy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Loving HMV
I love HMV all my CDs in one place and sometimes it's better than in-store.
February 1, 2024
Reply from hmv (UK) - Westfield London
Hi Richie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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