Thank you so much HMV Westfield Shepard's Bush for helping to make my niece's visit so special! She had come from Southampton that day to see Dcemeber 10. She is unable to move, uses a wheelchair, ven... See more
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Location
Switch locationUnit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE London, GB
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See what reviewers are saying
First and foremost, I love that HMV and Fopp still exist and it’s important for places like this to exist on our high streets. I do sometimes think the individual pricing feels a little inflated to... See more
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Would have given 5 stars except collection information on website is out of date and inaccurate. A map of where the store is in relation to transport (tube/bus) would help; with some mobility issues... See more
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The store was easy to find and the staff were professional. Found my item straight away and security were friendly, waited upstairs in the holding area for Rita Ora to arrive around18 minutes late a... See more
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Company details
About hmv (UK) - Westfield London
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE, London, United Kingdom
4.5
Excellent
209 reviews
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It was a great experience and I will be…
It was a great experience and I will be happy to purchase anything I need
February 6, 2024
Reply from hmv (UK) - Westfield London
Hi Desmond
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great phone service
Great phone service, and everything worked perfectly from order to collection.
January 13, 2024
Reply from hmv (UK) - Westfield London
Hi Vicky
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great overall service
Great overall service. Items were ready to collect within three days of ordering. Brand new and good condition. Brought to replace lost disks.
January 16, 2024
Reply from hmv (UK) - Westfield London
Hello Rafik
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Great Selection for a lower price
January 15, 2024
Reply from hmv (UK) - Westfield London
Hi Edwin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good service online and in store
Very good service online and in store. Very helpful with collection of an online order.
January 6, 2024
Reply from hmv (UK) - Westfield London
Hi Alex
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Straightforward and helpful
December 27, 2023
Reply from hmv (UK) - Westfield London
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy exchange
I bought some earphones and unfortunately only one ear was working, so I took them to the store and was able to get a new pair with no hassle😍 thank you hmv Westfield
December 26, 2023
Reply from hmv (UK) - Westfield London
Hi Arabella
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Knowledgeable helpful staff and order…
Knowledgeable helpful staff and order arrived in time as promised
December 23, 2023
Reply from hmv (UK) - Westfield London
Hi Lilly
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
1st time I've used click and collect…
1st time I've used click and collect via HMV - forced to do so because no cd/dvd shop near me and Amazon would not deliver to my house or a local pick up point! No queue in the shop - so it was very easy to pick up my purchase.
December 21, 2023
Reply from hmv (UK) - Westfield London
Hi Maureen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Friendly helpful staff & good stock range
Friendly helpful staff who were well-informed and ready to assist when I was looking for something, and happy to arrange to order it for me. Good range in stock in-store as well - and such a delight to have a physical store to browse in!
December 19, 2023
Reply from hmv (UK) - Westfield London
Hi Imogen
Thanks for getting in touch with such a positive 5 star review for hmv Westfield London; we really appreciate your comments and hope to see you again in the near future.
Merry christmas!
No star, a serious lack of experience ethics and actual knowledge
Wheninitially purchased great customer service 5 stars. Upon collection the worst I have ever experienced in the whole of my life .No stars If this was not a birthday present i would return it. I will never for the rest of my natural set foot in any HMV worldwide. The manager was a dick and disappointing in his lack of customer service. If is clear that HMV is about the money first. My courtesy at all. You need to train your staff to deal with people at human being and not just a number that has some spending power. I work hard to provide for my family and these are tough times for many. Thank for tarnishing my son’s 18th birthday. I now understand why HMV have gone upon down twice. It is because you put the customer last
December 19, 2023
Reply from hmv (UK) - Westfield London
Hello Neil
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
It was horrible my experience
It was horrible my experience. My package hasn’t arrived since today, and my item was supposedly dispatched on 7 of December, and still nothing. They said to be delivered 10 of December and it wasn’t. It’s been so far the worst experience that I have.
December 14, 2023
Reply from hmv (UK) - Westfield London
Hi Gutti
Thank you for taking the time to leave us a review. We are sorry to hear you have not received your dispatched order which is showing as delivered, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
1st class service
It was easy to order online and from the time I placed my order it was it was very quick for me to collect my order and it saved all the hassle of going to the store and looking on the shelves to find what I was looking for and when I did go to the store to pick up my order the staff were very polite and helpful
December 16, 2023
Reply from hmv (UK) - Westfield London
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My experience was good & staff were…
My experience was good & staff were very helpful when I went to buy dvds
December 9, 2023
Reply from hmv (UK) - Westfield London
Hi Barbara
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Westfield London
Hi Cleopatra
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good selection and friendly and helpful…
Good selection and friendly and helpful staff
November 20, 2023
Reply from hmv (UK) - Westfield London
Hi lee
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff were friendly and helpful.
November 7, 2023
Reply from hmv (UK) - Westfield London
Hi Dee
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I think they provided a really good…
I think they provided a really good service, staffs were very helpful and kind!!
November 13, 2023
Reply from hmv (UK) - Westfield London
Hi Rowena
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Getting to meet Gregory porter
Getting to meet Gregory porter pretty much made my day
November 8, 2023
Reply from hmv (UK) - Westfield London
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
All the staff was first class from…
All the staff was first class from start to finish when we met Gregory porter all the security staff looked after us
November 7, 2023
Reply from hmv (UK) - Westfield London
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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